So frustrated and baffled by what shouldn't be a big deal... after a week of searching online/trying things, I'm ready to pitch laptop out the window. :/ I'm hoping someone recognizes this situation and what might be necessary to fix it. I'll try to make this as brief as possible.
This is an HP Envy 14, originally bought w W7. A month ago i accidentally "upgraded" to W10 and didn't revert back to W7 in the 30 day window. So last week I was trying to get rid of W10, which I didn't like and had multiple issues. Eventually I booted off the recovery discs I made when I got the laptop years ago, all 4 discs used, and it seemed to be installing fine. Messages on laptop that it was setting computer up for first time use, etc.
Then when the "Starting Windows" message comes up w the W7 logo, it's followed by the Windows Recovery error message (Windows didn't shut down correctly last time; start in Safe Mode, etc) and is in a loop. Going into Safe Mode results in an error message that Windows can't complete installation in Safe Mode and to restart the computer. This leads to the HP screen, which automatically starts up W7, which results in the error message.
This happened both when I ran Factory Reset and I think the other option was System Restore.
Also tried using a repair disc, which didn't fix the problem.
My son (who's helping me in this) thought maybe there was leftover stuff from W10 that was causing the problem, despite the fact that there's an admonition that the hard drive will be erased and all data lost. So last night I erased everything using DBAN. This morning I again used the recovery discs and it seemed like it made more progress in that it turned off and on and eventually gave me the message that "Set up is preparing your computer for first use", which I don't think I'd gotten before in the 4-5 different times I ran the recovery discs.
But no - still getting the Windows Recovery message that it wasn't shut down correctly and it's still stuck in an infinite reboot loop. How is that possible, starting from a clean slate?
The battery doesn't charge much and didn't pass the battery test, but I was told that the battery didn't make a difference in whether or not Windows is successfully installed.
Thank you for any insight/help you can give!