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"no Internet Access"...except...


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27 replies to this topic

#1 okap1

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Posted 18 July 2016 - 10:39 AM

Windows 7

Booted up laptop and clicked on Firefox....no internet connection (same with Chrome, IE).

Rebooted laptop, router (Verizon D-Link DSL), reinstalled adapter... no luck... no yellow exclamation points in Device manager. Network icon in toolbar has exclamation point, no access for my network.

 

HOWEVER, as a last resort, activated VPN (PIA) which I haven't used in a while - it connects to the internet via my network, and underneath now lists an unidentified network as having no internet access.

 

As a noob, I have no clue what is going on or how to correct this. Any suggestions?

 

Thanks.



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#2 Trikein

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Posted 18 July 2016 - 10:56 AM

How are you connecting? Wired or wireless? Try wired to router. If that doesn't work, do you have another device to try with?



#3 okap1

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Posted 18 July 2016 - 11:18 AM

Sorry..   wireless connection. Router is 2 room s away from my office. Worked fine for years.

 

Seems to be an internet settings issue (??)

 

Without VPN it shows my SSID with exclamation point- no internet access

With VPN it shows my SSID successfully connected but when cursor hovers over network icon in taskbar there is also a listing of a second "unidentified network" as having no internet access.


Edited by okap1, 18 July 2016 - 11:18 AM.


#4 Trikein

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Posted 18 July 2016 - 11:58 AM

It's possible the VPN settings are causing the problem. Some work firewall don't allow wifi internet access unless you are on the VPN for security purposes. These rules can be pushed accidentally to your computer. It's possible that same software isn't effecting your wired connection. I would suggest trying wired or trying with a different device. If that doesn't work, try running Minitoolbox and post the results.

 

PS. Are you still running Tor?


Edited by Trikein, 18 July 2016 - 11:59 AM.


#5 ScathEnfys

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Posted 18 July 2016 - 12:00 PM

Please download the customized version of Scath's Network Batch from https://keybase.pub/jace/nettest-okap1.bat and run it. When the script has finished, a notepad window will appear. Please copy and paste the contents of the notepad into your next reply.


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#6 okap1

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Posted 18 July 2016 - 12:07 PM

TOR and the PIA VPN were able to access the internet. Hadn't used either for a year(!!) when this issue arose.. Forgot about them, actually, until I became desperate.

 

Do you think they might be the culprit even though they hadn't been used recently?

 

For security there is no umbrella work protection. Have Norton Security, MBAM Pro and MAE running. Norton gives permissions to the browsers.

 

Will try running Minitoolbox. Thanks.


Please download the customized version of Scath's Network Batch from https://keybase.pub/jace/nettest-okap1.bat and run it. When the script has finished, a notepad window will appear. Please copy and paste the contents of the notepad into your next reply.

Will do.



#7 okap1

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Posted 18 July 2016 - 12:09 PM

Remember, please, that I'm only able to reach this forum via PIA VPN:

@echo OFF
rem Scath's Net Inspection Script, (c) 2016
rem
rem This script is licensed under the MIT License, however I would appreciate a rem thank you or a tip @ the bitcoin address 1FqukbmrZf2EnnKYf3BkioWTYysqnynFWy :)
rem 
rem I'm not liable for any misuse of this script. It's designed to be non-invasive, but things may 
rem change in Windows since I release it, and therefore things might break. You're liable for your
rem own mistakes. (or those of the helper who misused this, whatever)
rem
rem
rem FLAGS
rem
rem These can be used to turn various parts of the script on and off. "on" = active, "off" = rem skipped. IF YOU ARE HELPING SOMEONE WITH THIS, YOU SHOULD SET THE FLAGS BEFORE GIVING THE
rem SCRIPT TO THEM. Conversely, IF SOMEONE IS HELPING YOU AND ASKS YOU TO RUN THIS SCRIPT, DON'T
rem MESS WITH THE FLAGS. No instruction is given because you should not be using this if you don't
rem understand what each part of the script does.
rem
rem ipconfig /all
SET FLAG_IPC=on
rem
rem ping most common gateway IPs (192.168.1.1, 192.168.0.1, and 10.0.0.1)
SET FLAG_PINGG=on
rem
rem ping localhost
SET FLAG_PINGL=on
rem
rem ping ip (8.8.8.8)
SET FLAG_PINGI=on
rem
rem ping A record (google.com)
SET FLAG_PINGD=on
rem
rem traceroute to google
SET FLAG_TRACE=on
rem
rem delete file after showing notepad (eases cleanup)
SET FLAG_CLEAN=off
rem
rem allows changing of the file name, in case you want to run tests separately, or a file with the
rem same name already exists.
SET FILE=netTest.txt
rem
rem skips the check for a file with a name equal to %FILE%. Advanced users only.
SET FLAG_SKIPFILE=off
rem
rem BEGIN logic
rem
rem File check
rem
IF /I "%FLAG_SKIPFILE%" EQU "on" goto main
IF EXIST %FILE% goto abort-file
:main
rem
rem Header, contains tool version, free software notice, and Datestamp.
rem
ECHO =============Scath's Network Scanner v0.1.1============== > %FILE%
ECHO "This is a FREE TOOL. If you purchased this from anywhere, try to get a refund!" >> %FILE%
ECHO =============Date: %date%=================== >> %FILE%
rem
rem Tests
rem
IF /I "%FLAG_IPC%" EQU "on" (
	echo "testing IP Configuration, Please Wait..."
	ECHO ===============IPCONFIG================= >> %FILE%
	ipconfig /all >> %FILE%
)
IF /I "%FLAG_PINGL%" EQU "on" (
	echo testing ping capability, please wait... >> %FILE%
	ECHO =============PING LOCALHOST============= >> %FILE%
	ping -n 5 127.0.0.1 >> %FILE%
)
IF /I "%FLAG_PINGG%" EQU "on" (
	echo "testing gateway connection, Please Wait..."
	ECHO ==============PING GATE================= >> %FILE%
	ping -n 5 192.168.2.1 >> %FILE%
	ping -n 5 192.168.1.1 >> %FILE%
	ping -n 5 192.168.0.1 >> %FILE%
	ping -n 5 10.0.0.1 >> %FILE%
)
IF /I "%FLAG_PINGI%" EQU "on" (
	echo "pinging external IP, Please Wait..."
	ECHO ===============PING IP================== >> %FILE%
	ping -n 5 8.8.8.8 >> %FILE%
)
IF /I "%FLAG_PINGD%" EQU "on" (
	echo "pinging external Domain Name, Please Wait..."
	ECHO ===============PING DNS================= >> %FILE%
	ping -n 5 google.com >> %FILE%
)
IF /I "%FLAG_TRACE%" EQU "on" (
	echo "tracing route to google.com, Please Wait..."
	ECHO ===============TRACE==================== >> %FILE%
	tracert google.com >> %FILE%
)
ECHO ================EOF===================== >> %FILE%
rem
rem open file for viewing / copy pasting.
rem
notepad %FILE%
rem 
rem cleanup (if active)
rem
IF /I "%FLAG_CLEAN%" EQU "on" (
	echo please post or copy and paste the file into your reply, then
	pause
	del %FILE%
)
rem
rem skip error message
rem
goto end
rem
rem anchor for file exists error
rem
:abort-file
ECHO "CRITICAL ERROR: FILE/DIRECTORY %FILE% ALREADY EXISTS! EXITING..."
pause
:end


#8 ScathEnfys

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Posted 18 July 2016 - 12:12 PM

THat's the actual script.... not the results. sorry, haven't used KBFS for sharing files before, so I messed something up. Please download the script via this link https://jace.keybase.pub/nettest-okap1.bat?dl=1 (or by clicking the "download" button if that doesn't work), and run it, then copy-paste the results, both with VPN enabled and disabled.


Edited by ScathEnfys, 18 July 2016 - 12:12 PM.

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#9 okap1

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Posted 18 July 2016 - 12:14 PM

OK thanks



#10 okap1

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Posted 18 July 2016 - 12:23 PM

1) WITH VPN ACTIVATED:

=============Scath's Network Scanner v0.1.1==============
"This is a FREE TOOL. If you purchased this from anywhere, try to get a refund!"
=============Date: Mon 07/18/2016===================
===============IPCONFIG=================

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 3:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-1E-AA-E0-B3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bc30:1e83:3785:c5df%22(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.117.1.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.252
   Lease Obtained. . . . . . . . . . : Monday, July 18, 2016 11:05:22 AM
   Lease Expires . . . . . . . . . . : Tuesday, July 18, 2017 11:05:26 AM
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 10.117.1.5
   DHCPv6 IAID . . . . . . . . . . . : 369164062
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-4E-74-FD-E0-CB-4E-A0-C7-1E
   DNS Servers . . . . . . . . . . . : 209.222.18.222
                                       209.222.18.218
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-25-D3-AC-CD-C5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-25-D3-CD-D9-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f530:fcc4:9006:435f%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.129(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 18, 2016 10:46:36 AM
   Lease Expires . . . . . . . . . . : Monday, July 25, 2016 10:46:53 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218113491
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-4E-74-FD-E0-CB-4E-A0-C7-1E
   DNS Servers . . . . . . . . . . . : 37.221.175.198
                                       95.169.183.219
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : E0-CB-4E-A0-C7-1E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{54129966-8B22-4C9D-9E33-692768CF3244}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.westell.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CF4CEF2F-478E-4408-AD04-D7D3E07AB234}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
testing ping capability, please wait...
=============PING LOCALHOST=============

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
==============PING GATE=================

Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.2.1:
    Packets: Sent = 5, Received = 0, Lost = 5 (100% loss),

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 3ms, Average = 1ms

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
    Packets: Sent = 5, Received = 0, Lost = 5 (100% loss),

Pinging 10.0.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 10.0.0.1:
    Packets: Sent = 5, Received = 0, Lost = 5 (100% loss),
===============PING IP==================

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=40ms TTL=59
Reply from 8.8.8.8: bytes=32 time=40ms TTL=59
Reply from 8.8.8.8: bytes=32 time=74ms TTL=59
Reply from 8.8.8.8: bytes=32 time=40ms TTL=59
Reply from 8.8.8.8: bytes=32 time=40ms TTL=59

Ping statistics for 8.8.8.8:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 74ms, Average = 46ms
===============PING DNS=================

Pinging google.com [172.217.4.46] with 32 bytes of data:
Reply from 172.217.4.46: bytes=32 time=40ms TTL=57
Reply from 172.217.4.46: bytes=32 time=41ms TTL=57
Reply from 172.217.4.46: bytes=32 time=43ms TTL=57
Reply from 172.217.4.46: bytes=32 time=40ms TTL=57
Reply from 172.217.4.46: bytes=32 time=45ms TTL=57

Ping statistics for 172.217.4.46:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 45ms, Average = 41ms
===============TRACE====================

Tracing route to google.com [172.217.4.46]
over a maximum of 30 hops:

  1    47 ms    41 ms    39 ms  10.117.1.1
  2    41 ms    39 ms    39 ms  vl202-c1-12-b2-1.pnj1.choopa.net [107.191.32.193]
  3    55 ms    50 ms    46 ms  ethernet6-3-br2.pnj1.choopa.net [108.61.66.153]
  4    39 ms    39 ms    53 ms  vl23-er1.pnj1.choopa.net [66.55.130.54]
  5    40 ms    39 ms    41 ms  72.14.214.16
  6    40 ms    41 ms    45 ms  72.14.214.16
  7    83 ms    51 ms    40 ms  72.14.239.245
  8    58 ms    47 ms    39 ms  lga15s46-in-f14.1e100.net [172.217.4.46]

Trace complete.
================EOF=====================

 

 

2) Without VPN:

=============Scath's Network Scanner v0.1.1==============
"This is a FREE TOOL. If you purchased this from anywhere, try to get a refund!"
=============Date: Mon 07/18/2016===================
===============IPCONFIG=================

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-1E-AA-E0-B3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-25-D3-AC-CD-C5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-25-D3-CD-D9-2A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f530:fcc4:9006:435f%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.129(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, July 18, 2016 10:46:36 AM
   Lease Expires . . . . . . . . . . : Monday, July 25, 2016 10:46:53 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 218113491
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-4E-74-FD-E0-CB-4E-A0-C7-1E
   DNS Servers . . . . . . . . . . . : 37.221.175.198
                                       95.169.183.219
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
   Physical Address. . . . . . . . . : E0-CB-4E-A0-C7-1E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{54129966-8B22-4C9D-9E33-692768CF3244}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.westell.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CF4CEF2F-478E-4408-AD04-D7D3E07AB234}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
testing ping capability, please wait...
=============PING LOCALHOST=============

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
==============PING GATE=================

Pinging 192.168.2.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.2.1:
    Packets: Sent = 5, Received = 0, Lost = 5 (100% loss),

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

Pinging 192.168.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
    Packets: Sent = 5, Received = 0, Lost = 5 (100% loss),

Pinging 10.0.0.1 with 32 bytes of data:
Reply from 100.41.212.164: Destination net unreachable.
Request timed out.
Request timed out.
Reply from 100.41.212.164: Destination net unreachable.
Request timed out.

Ping statistics for 10.0.0.1:
    Packets: Sent = 5, Received = 2, Lost = 3 (60% loss),
===============PING IP==================

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=36ms TTL=58
Reply from 8.8.8.8: bytes=32 time=49ms TTL=58
Reply from 8.8.8.8: bytes=32 time=36ms TTL=58
Reply from 8.8.8.8: bytes=32 time=37ms TTL=58
Reply from 8.8.8.8: bytes=32 time=41ms TTL=58

Ping statistics for 8.8.8.8:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 49ms, Average = 39ms
===============PING DNS=================
Ping request could not find host google.com. Please check the name and try again.
===============TRACE====================
Unable to resolve target system name google.com.
================EOF=====================



#11 okap1

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Posted 18 July 2016 - 12:38 PM

It's possible the VPN settings are causing the problem. Some work firewall don't allow wifi internet access unless you are on the VPN for security purposes. These rules can be pushed accidentally to your computer. It's possible that same software isn't effecting your wired connection. I would suggest trying wired or trying with a different device. If that doesn't work, try running Minitoolbox and post the results.

 

PS. Are you still running Tor?

Ran Minitoolbox. Thanks.  As a novice, how do I make sense of the results?



#12 Trikein

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Posted 18 July 2016 - 01:25 PM

What I find most interesting is below. First, if you haven't already done so, reboot the router. If no effect, try disabling Norton by right clicking it's icon near clock/taskbar and left click "Disable Smart Firewall" and choose to manually turn it back on. If no effect, post your routing tables by Windows Key + R > CMD > route print > Right click > Select All > Enter > Paste in reply.

 

Pinging 10.0.0.1 with 32 bytes of data:
Reply from 100.41.212.164: Destination net unreachable.
Request timed out.
Request timed out.
Reply from 100.41.212.164: Destination net unreachable.
Request timed out.

Ping statistics for 10.0.0.1:
Packets: Sent = 5, Received = 2, Lost = 3 (60% loss),

 

Just trying some fun code


Edited by Trikein, 18 July 2016 - 01:26 PM.


#13 okap1

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Posted 18 July 2016 - 01:31 PM

Excuse my noobishness, but that should be done with VPN off, I assume.



#14 okap1

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Posted 18 July 2016 - 01:38 PM

with Smart Firewall disabled

 

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\User>route print
===========================================================================
Interface List
 22...00 ff 1e aa e0 b3 ......TAP-Windows Adapter V9
 13...00 25 d3 ac cd c5 ......Bluetooth Device (Personal Area Network)
 11...00 25 d3 cd d9 2a ......Atheros AR9285 Wireless Network Adapter
 10...e0 cb 4e a0 c7 1e ......Atheros AR8131 PCI-E Gigabit Ethernet Controller (
NDIS 6.20)
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.129     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.129    281
    192.168.1.129  255.255.255.255         On-link     192.168.1.129    281
    192.168.1.255  255.255.255.255         On-link     192.168.1.129    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.129    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.129    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::f530:fcc4:9006:435f/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

C:\Users\User>



#15 Trikein

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Posted 18 July 2016 - 02:26 PM

Hmm, routing table on PC looks good. Maybe routing issue was a false negative.

 

Looking over the data again for the VPN OFF, I saw this:

   DNS Servers . . . . . . . . . . . : 37.221.175.198
                                       95.169.183.219

Those are the DNS for CyberGhost, which I assume is your VPN. Which means your internet is going through the VPN even if it is off. Also possible that is why your DNS is not working unless your VPN is enabled. Is this by design? You said you hadn't used VPN in over a year, do you need it or can you uninstall it?


Edited by Trikein, 18 July 2016 - 02:31 PM.





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