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Laptop hangs on desktop screen


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#1 texascoach

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Posted 17 July 2016 - 07:37 PM

I have a Gateway NE56R41u laptop that seems to hang up whenever I get to the desktop. I just get a spinning circle that goes on forever. Suggestions?



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#2 texascoach

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Posted 17 July 2016 - 07:41 PM

For a little more information, I attempted to press control alt delete and got this message:

 

Failure to display security and shut down options

 

The logon process was unable to display security and logon options when control+alt+delete was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.



#3 texascoach

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Posted 17 July 2016 - 08:05 PM

I ran a "netsh winsock reset" through command prompt to get rid of the error above. It worked to fix that, and it got rid of the circle hang on the desktop. However, everything is still loading really slowly, like my wifi icon at the bottom just sits with a circle on it, when i open start i can't see any programs in the left column, its just all white. Just really really slow.



#4 texascoach

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Posted 17 July 2016 - 08:10 PM

After sitting on the desktop for a while, I got the following error:

 

Input Personalization Server

 

Input Personalization Service has stopped working.

 

Windows can check online for a solution to the problem the next time you go online and try to restart the program.

----------------------------------------------------------------------------------------------------------------------------------------------------

 

Nothing ever changed with the above error and then I received this error as well

 

igfxsrvc Module has stopped working


Edited by texascoach, 17 July 2016 - 08:50 PM.


#5 usasma

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Posted 18 July 2016 - 06:29 AM

What OS came with this system?

What OS do you have on it now?
If they are different, how did you upgrade/update to the new OS?

 

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
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