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Windows Explorer has stopped working


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#1 Jongo123

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Posted 17 July 2016 - 06:48 PM

Problem - as soon as I boot up my computer I get this message. I have maybe 1 second to click on my Start menu before it pops up.

 

If I click to restart the program the message comes back instantly.

 

I managed to run my antivirus.  Nothing detected.

 

I've installed a separate copy of Vista on another partition, and can boot that up. That works fine. It's not a hardware problem. 

 

Any suggestions?



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#2 InadequateInfirmity

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Posted 17 July 2016 - 06:57 PM

Run these in safe mode if needed.

 

Adware Cleaner Scan.

 

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

 

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.
  •  

Adware Removal Tool Scan.

 

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

 

 

LOr0Gd7.png

 

Hit Ok.

 

sYFsqHx.png

 

Hit next make sure to leave all items checked, for removal.

 

8NcZjGc.png

 

 

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

 

ZHP Scan.

Please download Zhp Cleaner  to your desktop.  Right Click the icon and select run as administrator.

http://ccm.net/download/download-24750-zhpcleaner

 

 

2. Once you have started the program, you will need to click the scanner button.

EgsT69u.png

The program will close all open browsers!

3. Once the scan is completed, the you will want to click the Repair button.

6QJjV50.png

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

 Zemana Scan

 

 

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply



#3 Jongo123

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Posted 18 July 2016 - 07:33 AM

Thanks for the suggestions.

 

Unfortunately,  even in Safe Mode, Windows Explorer keeps crashing. I'm unable to run these programs at all.

 

Any other ideas?



#4 hamluis

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Posted 18 July 2016 - 09:34 AM

I have a question...how is it you were able to your AV program...but seem incapable of running anything else?

 

If you cannot run any program..;.moving this topic to another forum will not be the answer, since you would be unable to supply any log data/detail which may be requested.

 

Your Error Message

 

Louis


Edited by hamluis, 18 July 2016 - 09:36 AM.


#5 Jongo123

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Posted 18 July 2016 - 10:07 AM

As I said, I have about 1 second to select something from my Start menu. I just had enough time to start my AVG console, and I was able to run a scan.



#6 hamluis

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Posted 18 July 2016 - 10:39 AM

Let's see what can be done in this forum...before thinking about moving topic to Crashes/BSODs.  The idea of eliminating the malware possibility, if possible, certainly should be the primary concern before topic is moved.

 

Louis



#7 InadequateInfirmity

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Posted 18 July 2016 - 05:01 PM

First would be an excellent idea t0 remove AVG, do it with Geek uninstaller if possible.

 

 

Can you transfer this program to your machine via a cd/dvd or usb?

ProcessClose 1.0.0.3

 

It has a built in browser, then google Zemana Antimalware from within the tool, run a deep scan with it.


Edited by InadequateInfirmity, 18 July 2016 - 05:03 PM.


#8 Jongo123

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Posted 18 July 2016 - 06:07 PM

First would be an excellent idea t0 remove AVG, do it with Geek uninstaller if possible. [/quote]

 

 

Can you transfer this program to your machine via a cd/dvd or usb?

ProcessClose 1.0.0.3

 

It has a built in browser, then google Zemana Antimalware from within the tool, run a deep scan with it.

 

First would be an excellent idea t0 remove AVG.

 

Can you explain why?

 

ProcessClose 1.0.0.3

 

I downloaded that, AVG immediately flagged it as a threat and deleted it.

 

 

I don't think it's malware.

 

I was watching streaming video while eating my dinner. Suddenly the video froze, and the computer started bleeping repeatedly. I used Taskmanager to close down various programs and processes, before noticing that my plate was pressing down on my spacebar.  The problem started shortly after that.

 

I suspect, therefore, that I've damaged my Windows installation.

 

I think that the Windows Crashes, BSOD, and Hangs Help and Support forum would be more appropriate to this problem.



#9 InadequateInfirmity

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Posted 19 July 2016 - 05:22 PM

Can you remove AVG? I think strongly that it is the problem, you can always reinstall.



#10 Jongo123

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Posted 20 July 2016 - 06:19 PM

I could try, but can you explain why you think AVG is the problem? I don't see why it should be.



#11 InadequateInfirmity

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Posted 20 July 2016 - 08:57 PM

I have seen AVG cause these issues before, you can always reinstall....



#12 Jongo123

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Posted 24 July 2016 - 04:57 PM

Run these in safe mode if needed.

 

Adware Cleaner Scan.

 

JRT Scan.


Adware Removal Tool Scan.

 

 

I worked out that I could  run these from the command line. It seems to have worked. Thanks for the help.



#13 InadequateInfirmity

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Posted 24 July 2016 - 08:43 PM

So no more issues then?






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