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Startup issues, Key stuck, and slow performance


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#1 lelouchh

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Posted 16 July 2016 - 09:22 PM

Hello,

I have computer which has multiple problems. The computer never starts correctly. I have to always run a startup repair. I also have one hardware issue where my "\" randomly starts typing. I can usually fix the issue by pressing the key. I have ran anti virus and no results were found. I really believe this is some hardware software issue. I am unsure on how to fix it. Any help is appreciated.

 

· OS - Windows 7 64 bit
· What was original installed OS on system?
Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Pre-installed
· Age of system (hardware) - Unsure
· Age of OS installation - have you re-installed the OS? No, I have not reinstalled. This is my parents computer and I have not been able to solve issue by use of google.

· CPU - Processor: Intel® Core™ i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
· Video Card - Intel® HD Graphics Family
· System Manufacturer - Lenovo
· Exact model number (if laptop, check label on bottom) - Lenovo Thinkpad 1141CTO
· Laptop or Desktop? - Laptop

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#2 usasma

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Posted 17 July 2016 - 10:58 AM

If there's a keyboard problem, please disable the keyboard in the BIOS (or in Device Manager if you can't disable it in the BIOS).

And make sure that you have a USB keyboard to use while it's disabled.

This will also test to see if the problem is due to the keyboard (if the problems stop, then the keyboard is probably to blame).

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

CD-ROM Drive    IDE\CDROMHL-DT-ST_DVDRAM_GT33N___________________LE02____\4&38C96480&0&0.1.0    Failure using the VxD loader.

Here's a search for removing the CD/DVD drive on the system: https://www.google.com/search?q=enovo+Thinkpad+1141CTO&ie=utf-8&oe=utf-8#q=lenovo+Thinkpad+1141+CTO+dvd+removal

Use it to disconnect the CD/DVD drive.  It's usually held in with only 1 screw.  The screw is often accessible from the outside of the case, but some systems require that you remove an access plate to get at it.

Once the screw is removed, the drive will slide out of the frame.

To me it looks like the screw is at the 2:16 point in this video:  (but he doesn't slide the drive out until around 2:36)

 

Leave the drive out until we're finished troubleshooting.

Reinstalling it may cause problems - so you want to be sure that that's the only questionable thing that you reinstall at that time.

 

Beyond that, finish up the steps and see if the problem resolves itself.

If not, please post back and we'll look at more stuff.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 lelouchh

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Posted 17 July 2016 - 06:30 PM

Hello,

I have removed the keyboard and CD drive and that seemed to have fix boot issues and the key stuck. Although I am still unable to install any updates on my computer. If you can help with that issue that would be great. I have tried these things so far:

Thanks for all the help so


Edited by lelouchh, 17 July 2016 - 07:18 PM.


#4 usasma

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Posted 18 July 2016 - 06:25 AM

Try this stuff, then post the CBS log over in the Windows 7 forums

Be sure to include Windows Update and CBS log in the title of your post - that'll help to alert the Winduws Update experts:

Quote

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Quote

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 lelouchh

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Posted 18 July 2016 - 12:08 PM

Ok, Thanks. Also just one question. Why would device failure cause boot issues? I would assume it would just ignore it and keep on going. 



#6 usasma

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Posted 18 July 2016 - 01:27 PM

View it as if it's a short circuit.

The system won't ignore anything that's plugged into it.  It takes into account everything that's attached.

If it has a short circuit, the current is disrupted and the other components in the system won't react well to it either.

 

My son had a system that had a bad 56k modem (dial-up modem).  Even though we didn't use it, the modem caused many, many different problems with the system

As it wasn't obvious that the modem was bad, it took a lot of troubleshooting to figure it out.  But once we did figure it out, the system worked just fine.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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