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Repetitive reboot after 8.1 to 10 update on Dell Inspiron laptop


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#1 NMscott2

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Posted 16 July 2016 - 08:57 PM

We performed the free update from Windows 8.1 to Windows 10 on a Dell Inspiron laptop. The update completed and we went through he customization step. We got to the point where we had the desktop and used a browser to access a web page or two without issue.

 

Then it said it had updates to install but we are unsure if it started to install those updates or not.  After it said it had updates, it crashed while using the web browser and got a blue screen error that said: thread_stuck_in_device_driver and then rebooted.

 

It cycled through the blue error screen and reboot three times and then came stopped on a screen where you could select several options such as restore to restore point, advanced options, reset to factory setting, etc. The option to correct problems that are keeping windows from booting did not improve the situation.

 

Has anyone else experienced this problem and have a suggestion for fixing it?

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Edited by Chris Cosgrove, 18 July 2016 - 05:50 PM.
Moved from Win 10 to 'Windows crashes, BSODs, etc.'


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#2 itsoft

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Posted 19 July 2016 - 04:55 PM

Operating system was original or not. If it was not originally there was no need to leave to make their own updates . 

 

You can not help his doing than reinstalling Windows again. And do not forget to stop the service Updates


Edited by itsoft, 19 July 2016 - 05:00 PM.





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