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Posted 16 July 2016 - 02:56 PM
Posted 17 July 2016 - 10:36 AM
Start with these free, bootable diagnostics: http://www.carrona.org/initdiag.html
You can run these tests even if the system doesn't boot.
Run the hard drive test first.
If, as I suspect, the hard drive is dead/dying, then you'll need a new hard drive and recovery media.
In most cases, Sony will provide recovery medial. Here's a link for users in the US: http://www.carrona.org/recdisc.html#sony
It appears that you have a 500gB SATA HDD (they run around $50 (US) or less) - but check the specifications on your system in order to be sure.
Posted 25 July 2016 - 09:09 PM
Thank you for attempting to help me. I'm sorry it took so long, I didn't have a second computer readily available.
I followed the link you gave me and I'm sad to say it didn't get me anywhere.
I did the hard drive test first. The short test came back saying it was fine. The long test failed multiple times, at anywhere from 6-23%. The computer just shut down.
The memtest also failed repeatedly, around 8%. The computer shut down.
Finally, I did the cd rescue step, using AVG. Again, the computer just shut down.
I don't know if the computer is overheating or if there's something else wrong with it. Before the BSOD, it never shut down due to overheating.
Any thoughts on what to do next?
(I have no idea what to do but I do know that the computer completely stopped working when I tried to do a factory restore. Is there a way to choose where the computer is booting from when I turn it on? I suspect it's still trying to boot from the factory restore instead of its normal location and if I can get it back to the normal location, I could at least use the computer a little.)
Posted 27 July 2016 - 05:29 AM
Try the procedures here: http://www.carrona.org/strpdown.html
You'll have to skp the stuff that you can't do (as this was designed for a Desktop - and it's very difficult to do a lot of them on a laptop).
It's not unusual to pass the short HDD test and fail the long one - but the failures of the other tests suggest:
- either a massive system failure (such as a huge power surge that damaged more than one component), or
- a low level problem that affects all of the components that have failed (such as a shorting PSU or a motherboard failure).
As for the boot stuff, you can tap F2 when starting the system - and that should get you into the BIOS.
Once in the BIOS, you can check the boot order of your devices.
Set the system to boot first from the HDD, then save and exit, then see if that helps
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