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Many shutdowns w/ & without BSOD. All becoming very frequent.


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#1 Carpentry

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Posted 16 July 2016 - 02:32 PM

Windows 7 hope premium

64 bit

The hardware is about 5 years old. The hard drive is 6 months old, and the OS installed from a DELL os disk.

· intel i5
· Video Card: Nvidea GE gt 525
Laptop model:
XPS 15Z L511Z

 

 

Thanks.

Attached Files



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#2 usasma

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Posted 17 July 2016 - 10:27 AM

Only 1 memory dump in the uploaded reports.

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

 

Only 270 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is not installed in Device Manager:

 

SM Bus Controller    PCI\VEN_8086&DEV_1C22&SUBSYS_04461028&REV_05\3&11583659&0&FB    The drivers for this device are not installed.

This is most likely a part of the chipset drivers for your Dell system.  Please download/install the latest, W7 compatible version from the Dell support website for your model.

 

You have both AVG and Comodo installed.  Also, the lone BSOD enumerated in the WER section of the MSINFO32 report blames your network driver.
As such, I think you can test this most easily by:

- uninstalling Comodo

- updating your network drivers from the Dell support website.

 

Please only run one antivirus and one firewall at a time.  Running more can cause errors, BSOD's, and can even let malware onto your system.

 

Please update these older drivers.  Links are provided in order to assist you with looking up the source of the drivers.  If unable to find an update, please uninstall the program that is responsible for that driver.  DO NOT manually delete/rename the driver as it may make the system unbootable!!!:

 

nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions) Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
 
nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions) Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
 
 
[/INDENT]

 

Finally, if all of this doesn't fix things, then try:

- these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please start with the hard drive diagnostics

- then, if the diagnostics all pass, please run Driver Verifier according to these instrutions:  http://www.carrona.org/verifier.html

 



Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jul 15 22:22:25.450 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071516-40482-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 4:23:52.699
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 7A, {fffff6fc40009820, ffffffffc0000185, 125040860, fffff88001304700}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6fc40009820, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 0000000125040860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88001304700, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c0000185
PROCESS_NAME:  housecall.bin
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jul 15 22:22:25.450 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
stdcfltn.sys                Fri Aug 20 14:05:01 2010 (4C6EC3CD)
nusb3hub.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
nusb3xhc.sys                Thu Sep 30 00:00:03 2010 (4CA40B43)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Accelern.sys                Mon Dec 13 12:33:51 2010 (4D0658FF)
L1C62x64.sys                Mon Dec 27 21:42:39 2010 (4D194E9F)
igdkmd64.sys                Tue Jul 19 17:39:50 2011 (4E25F9A6)
NETwNs64.sys                Wed Aug  3 20:28:26 2011 (4E39E7AA)
AMPPAL.sys                  Mon Aug  8 10:32:06 2011 (4E3FF366)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbamchameleon.sys           Tue Aug  4 14:26:11 2015 (55C103C3)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
tmcomm.sys                  Thu Aug 27 09:19:02 2015 (55DF0E46)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
avguniva.sys                Wed Jun  1 07:25:28 2016 (574EC628)
avgidsha.sys                Wed Jun  1 07:25:33 2016 (574EC62D)
avgtdia.sys                 Wed Jun  1 07:26:21 2016 (574EC65D)
avgldx64.sys                Wed Jun  1 07:27:54 2016 (574EC6BA)
avgmfx64.sys                Thu Jun  2 09:12:57 2016 (575030D9)
nvpciflt.sys                Thu Jun  2 22:32:36 2016 (5750EC44)
nvkflt.sys                  Thu Jun  2 22:32:48 2016 (5750EC50)
nvlddmkm.sys                Thu Jun  2 22:50:41 2016 (5750F081)
avgidsdrivera.sys           Thu Jun  9 02:14:52 2016 (5759095C)
cmderd.sys                  Fri Jul  8 10:31:05 2016 (577FB929)
inspect.sys                 Fri Jul  8 10:31:15 2016 (577FB933)
cmdhlp.sys                  Fri Jul  8 10:31:24 2016 (577FB93C)
cmdguard.sys                Fri Jul  8 10:31:55 2016 (577FB95B)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Accelern.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=tmcomm.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=cmderd.sys
http://www.carrona.org/drivers/driver.php?id=inspect.sys
http://www.carrona.org/drivers/driver.php?id=cmdhlp.sys
http://www.carrona.org/drivers/driver.php?id=cmdguard.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Carpentry

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Posted 17 July 2016 - 05:46 PM

Thanks i figured out the random shutting down w/o blue screens. It was overheating because the fan was stuck. I found the drivers i needed as well.

 

When running the driver verifier, (i stopped it) is it normal for the computer to run very slow, and hear random clicks similar to clicking on links while web browsing? It stopped after I ended it.

 

I got an error with the windows update (maybe related to the missing task manager)-- would this be safe to assume it could have been caused by the shutdowns from the BSOD's and the overheating?  I get 'Service registration is missing or corrupt", and "windows Update error 0x80070057" I am looking for solutions now.

 

Thanks!



#4 usasma

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Posted 18 July 2016 - 06:23 AM

The purpose of Driver Verifier is to stress the drivers (and to cause BSOD's) - so it will slow the system down.

As for the clicks - they aren't supposed to be happening - but if it stopped when you stopped verifier, then all should be OK.

 

Try this stuff, then post the CBS log over in the Windows 7 forums

Be sure to include Windows Update and CBS log in the title of your post - that'll help to alert the Winduws Update experts:

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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