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Desktop icons disappear at random


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#1 kunalthechamp

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Posted 15 July 2016 - 01:40 PM

This problem now occurs once in a day and it is getting really frustrating now, would appreciate any kind of help.

Previously it used to happen once in maybe 8 months, then once in a few weeks, then days and now every single day to the point of not being able to work.

 

Symptoms:

Desktop icons disappear all of a sudden

Windows explorer will not work, clicking on any folder will freeze explorer

Clicking on any folder in explorer will give the message 'working on it' and never open.

 

The only solution to it is restarting the computer. This used to happen even before i upgraded Windows 7 to Windows 10.Sometimes I try cmd -> netsh winsock reset and restart the computer. Sometimes on restarting I get the message 'failed to connect to a service'

 

 


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#2 usasma

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Posted 15 July 2016 - 08:13 PM

Wait until it happens again, then recover and Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kunalthechamp

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Posted 17 July 2016 - 06:19 AM

Hi, please find attached. My temperatures vary between 36 - 50C. The perfmon command does not work. It shows collecting results for 60 seconds and nothing after that.

Attached Files


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#4 usasma

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Posted 17 July 2016 - 11:06 AM

Lot's of errors that look like this was a well-used version of Windows that was updated to W10.
As such, there's often a lot of problems.

 

Let's start with this fix:

 

To stop Media Center tasks from running (and then failing) delete this registry key (as with any deletion, backup the key first):

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Media Center

Once you've deleted the above registry key do the following:
- Go to the Windows\System32\Tasks\Microsoft\Windows folder and delete the Media Center folder (as with any deletion, backup the folder first).
- Then delete the Task Scheduler Library...Microsoft...Windows...Media Center task folder within the Task Scheduler (I don't think that you can back this up, but you can export the tasks individually).

 

Then try this stuff:

 

Otherwise this tends to look similar to many other problems that we've seen with W10 being installed on well-used systems.

There's a couple of things to try:


1)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

2)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

3)  Get ALL available Windows Updates

4)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

5)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- System Restore to a point before the problems started happening.
- Repair install of W10:  https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 17 July 2016 - 11:12 AM

From the Sysnative report:

 

Your UEFI/BIOS (version F.37) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

PhotonPlus shows a lot of errors, please uninstall it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 kunalthechamp

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Posted 17 July 2016 - 12:38 PM

1) Deleted Media Center reg keys, nothing in the task scheduled for media center

2) Don't have any other antivirus other than Windows Defender

3) Downloaded all drivers and programs

4) Can confirm that the BIOS is the latest installed

5) Installed Windows updates

6) Can't uninstall Photon Plus since I need to use my wireless dongle for internet

 

Please suggest


Edited by kunalthechamp, 17 July 2016 - 12:38 PM.

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#7 FreeBooter

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Posted 17 July 2016 - 12:44 PM

When the Desktop icons disappear does the Taskbar and Start Menu disappear as well?


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#8 kunalthechamp

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Posted 17 July 2016 - 12:52 PM

No they do not, rather they become unresponsive with the hourglass whenever I click on them when this happens


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#9 FreeBooter

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Posted 17 July 2016 - 01:17 PM

Please try below troubleshooting steps.
 
1. Boot your computer into Safe Mode if the issue resolves within Safe Mode then one of the startup programs or services causing the issue perform a clean boot to find out which startup program causing the issue.
 
2. Open Command Prompt as a administrator and type Sfc /Scannow command and press Enter key to repair any damage Windows system files.
 
 
In case you are unable to start the System File Checker and you instead get the Windows Resource Protection Could Not Start the Repair Service error, you may want to check up if Windows Modules Installer service has been Disabled. To do so, type services.msc in Start Menu search box and hit Enter. The startup type of this service should be set to Manual. Double click the Windows Modules Installer service name to set its startup type to Manual.
 
3. Type Chkdsk C: /r  command to repair C: partition NTFS file system errors and mark bad sectors.
 
4. Check the Event Viewer for any error or warning logs that may give you clue what is causing the issue.
 
 
5. Within normal booted Windows execute my batch script as a administrator download link is below.
 
Thumbnail and Icon Cache Rebuilder


6. Uninstall third party codec packs.

7. A media file that is corrupted could cause windows Explorer not to respond disable Thumbnail Previews in File Explorer in Windows 10.
 
After disabling the thumbnail preview the issue  resolves i will guide you to find out which media file causing the Windows Explorer not respond.
 
8. Buggy Windows Explorer extensions that is install by third party  program can cause icons disappear and make Windows Explorer not respond. Follow the instructions at below website link.
 

Troubleshooting Right Click Issues Caused by Shell Extensions

Edited by FreeBooter, 17 July 2016 - 01:19 PM.

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#10 kunalthechamp

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Posted 17 July 2016 - 02:13 PM

1. This will possibly take days, since the issue is erratic and does not happen with any trigger (or atleast none that I have noticed)

2. sfc /scannow did not yield any results, hence not running chkdsk

4. I am not proficient in reading event viewer errors

5. Done

6. Done

7. Done, please guide

8. Done


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#11 FreeBooter

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Posted 17 July 2016 - 02:21 PM

Chkdsk has nothing to do with SFC command Chkdsk repairs C: partition or any other partitions file system (NTFS or FAT). Make sure to run the chkdsk command.

At step 7 did the issue resolved after disabling the thumbnail view?

Does the issue happens with any applications running?


Edited by FreeBooter, 17 July 2016 - 02:22 PM.

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#12 kunalthechamp

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Posted 17 July 2016 - 02:25 PM

Ok, running the chkdsk

Can't say, since its very erratic, will have to use some more to decide if it has been solved

None that I noticed


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#13 FreeBooter

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Posted 17 July 2016 - 02:43 PM

Do you have any folders at Desktop that contain media files and do have any media files at desktop.

I suggest you perform a repair install as its hard for us to troubleshoot this issue because it does not happen all the time. Please visit the link below to learn how to perform a repair install of Windows 10 you will get to keeep your personal files, most of Windows setting configured by you and you get to keep applications install by you.

 

 

 


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#14 kunalthechamp

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Posted 18 July 2016 - 11:15 AM

None as such. New symptom: my computer is literally eating my free space up. Everytime I restart, my C drive seems to show lesser and lesser free space. I can't remember any heavy files I have added/downloaded since. I started with 192 GB free space, went down to 189 GB and now down to 186 GB, I have no idea why.


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#15 FreeBooter

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Posted 18 July 2016 - 11:40 AM

First of all have you perform repair install?

WinDirStat is a disk usage statistics viewer and cleanup tool. Use the WinDirStat to find out which files taking up more space and delete files you don't need don't delete anything store within Windows and Programs Files folder.


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