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BSOD CLOCK_WATCHDOG_TIMEOUT and MACHINE_CHECK_EXCEPTION on a Lenovo YOGA 12


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#1 csimuleac

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Posted 15 July 2016 - 04:39 AM

Good day everyone, 

 

I came to you and asking for help in order to fix what others tend to evade it as much as they can. To put it simple I work as an IT support and recently somebody reported that it cannot power on the machine. Apparently two laptops wouldn't turn on so a call has been raised to the Support company and short after a technician came and replaced the motherboards on the damaged laptops. All nice and shiny till one of them started crashing with BSOD errors (the ones in the topic title), it had been already upgraded to windows 10. To mention that both laptops are identical and also I notice that after the motherboard replacement the technician had some problems booting to a service stick in order to replace the SN and he made some changes to BIOS in order to complete his task. Later on in my attempt to search for a solution I came across a BIOS update on Lenovo website (V1.22 newest to which I update it successfully, board had V.1.18) which stated that it fixes an issue with the service USB stick not being recognized. Reverting the BIOS settings to default, resulted in being unable to boot into existing OS from the HDD, so I had to install windows one more time. To my surprise it did go well for few hours but short after it appeared again, making it unusable for work. Drivers are up to date and there aren't any other programs that my cause this issue. A second call has been raised but I still wait a reply from them. I attached the Zip files requested to this post.

 

· OS - Windows 8.1 PRO x64
· What was original installed OS on system? Windows 8.1 PRO
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware)  1.5 Years
· Age of OS installation - have you re-installed the OS? 1 week

· CPU Intel CORE I3
· Video Card Intel HD Graphics
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer Lenovo
· Exact model number (if laptop, check label on bottom) Yoga 12 TYPE 20DL-CT01WW

· Laptop or Desktop? Laptop

 

Thank you for your time and hope to hear from you guys soon. 

Regards,

C.

Attached Files


Edited by csimuleac, 15 July 2016 - 04:45 AM.


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#2 usasma

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Posted 15 July 2016 - 07:36 PM

OK, first off - these errors are typically hardware errors.  But over the years we've found that they can also be due to compatibility issues or even low-level driver problems.

Secondly, some of this may repeat work you've already done.  Please let us know if you've already done something that we suggested.

 

Your UEFI/BIOS (version JEET73WW (1.22 )) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 54 Windows Update hotfixes installed.  Most systems have 180 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Interestingly, there are 3 STOP 0x9C errors listed in the WER section of the MSINFO32 report.

These errors were replaced by the STOP 0x124 error starting with Windows Vista.

I'm not sure of the impact of this, but it bears watching IMO.

 

The installed programs don't seem typical for what I'd expect to see on a Lenovo system.

I would suggest visiting the Lenovo support website for this model and getting ALL of the updates that are available from there.  Some of the Intel stuff (MEI, RST, DFTP, etc) is low-level enough to cause these errors - as is some of the Lenovo add on stuff.

 

Just FYI - here's link(s) for the BSOD error(s):
STOP 0x0000009C error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000009C

STOP 0x00000101 error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x00000101

Both sets of errors are spitting out hal.dll in the stack, this is most often (IME) a symptom of either an incompatibility or a problem with a low-level driver (to include it being missing).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jul 15 04:17:11.426 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071516-6156-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 0:00:58.190
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :intelppm.sys ( intelppm+2214 )
BugCheck 9C, {0, ffffd000ebe49e60, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Arguments:
Arg1: 0000000000000000
Arg2: ffffd000ebe49e60
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9C_GenuineIntel_intelppm!Unknown_Function
CPUID:        "Intel® Core™ i3-5005U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  Manufacturer                  LENOVO
  Product Name                  20DLCT01WW
  BIOS Version                  JEET73WW (1.22 )
  BIOS Release Date             01/11/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 15 04:09:36.892 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071516-5875-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 15:46:11.652
Probably caused by :ntkrnlmp.exe ( nt!KxMcheckAbort+7b )
BugCheck 9C, {0, ffffd00024449e60, 0, 0}
BugCheck Info: MACHINE_CHECK_EXCEPTION (9c)
Arguments:
Arg1: 0000000000000000
Arg2: ffffd00024449e60
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: 0x9C_GenuineIntel_STACKPTR_ERROR_nt!KxMcheckAbort
CPUID:        "Intel® Core™ i3-5005U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  Manufacturer                  LENOVO
  Product Name                  20DLCT01WW
  BIOS Version                  JEET73WW (1.22 )
  BIOS Release Date             01/11/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 14 12:22:51.850 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071416-6187-01.dmp]
Windows 8.1 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17415.amd64fre.winblue_r4.141028-1500
System Uptime:0 days 0:21:01.612
Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BugCheck 101, {30, 0, fffff8033af1e180, 0}
BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
Arguments:
Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff8033af1e180, The PRCB address of the hung processor.
Arg4: 0000000000000000, The index of the hung processor.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE!Unknown_Function
CPUID:        "Intel® Core™ i3-5005U CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  Manufacturer                  LENOVO
  Product Name                  20DLCT01WW
  BIOS Version                  JEET73WW (1.22 )
  BIOS Release Date             01/11/2016
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jul 15 04:17:11.426 2016 (UTC - 4:00)**************************
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
ibtusb.sys                  Wed Aug 13 18:49:00 2014 (53EBEB5C)
VirtualButtons.sys          Wed Aug 13 23:18:30 2014 (53EC2A86)
RtsPer.sys                  Fri Aug 15 03:51:03 2014 (53EDBBE7)
IntelPcc.sys                Thu Sep  4 19:05:04 2014 (5408F020)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
SynTP.sys                   Wed Jun 10 16:34:38 2015 (55789F5E)
Smb_driver_Intel.sys        Wed Jun 10 16:35:13 2015 (55789F81)
iwdbus.sys                  Thu Nov  5 18:10:07 2015 (563BE1CF)
SPUVCbv_x64.sys             Wed Dec  9 02:58:59 2015 (5667DF43)
igdkmd64.sys                Tue Dec 15 22:22:48 2015 (5670D908)
Netwbw02.sys                Tue Dec 22 15:00:09 2015 (5679ABC9)
ibmpmdrv.sys                Wed Apr 20 22:32:39 2016 (57183BC7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 13 08:55:08.867 2016 (UTC - 4:00)**************************
rtu30x64w8.sys              Wed Oct  9 05:15:45 2013 (52551EC1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 13 08:06:05.158 2016 (UTC - 4:00)**************************
rtu30x64w8.sys              Tue May 21 15:52:34 2013 (519BD082)
intelaud.sys                Thu Nov  5 18:10:06 2015 (563BE1CE)
IntcDAud.sys                Mon Nov 16 04:12:19 2015 (56499DF3)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=VirtualButtons.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=IntelPcc.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
rtu30x64w8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
rtu30x64w8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelaud.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 csimuleac

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Posted 18 July 2016 - 03:37 AM

Thank you for your quick reply sir, I did run some tests, all tests from Lenovo suite didn't return any errors, I started on Friday the driver check utility but as you guess from not replying I left the trouble laptop at work instead of playing with it at home. I'll start it and run more tests after I'll do all the updates, the bios has it's latest version installed. Thank you for your time



#4 usasma

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Posted 18 July 2016 - 07:31 AM

I've got a brand new Lenovo Y700.  The hardware tests keep telling me that my video card is bad - yet I have no problems with the video and can play all sorts of games on it.

Diagnostics are just software solutions for attempting to identify hardware problems.  As such, I find that they're not always 100% accurate - but the tend to give us a direction to proceed in.

 

Right now, IMO, the most important thing is Windows Updates

The second most important thing (again, IMO) is to ensure that you have any additional Lenovo utilities installed.  In particular I'm referring to things like the Intel MEI, the Intel RST, the Intel DTFP, etc


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 csimuleac

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Posted 18 July 2016 - 07:47 AM

Thank you again for your time replying to my post. I did installed all the updates for Windows, plus all that was available on the Lenovo website, utilities, drivers, everything. At the moment I've created an bootable USB with Lenovo diagnostics and I'm doing an extended memory test at the moment, (its running a Bit fade test ~180 min.) and after I plan to do the CPU tests that are available. I didn't had any BSOD since morning and it's running ever since. So far everything seems to report OK or Passed, no errors of any sort yet.



#6 csimuleac

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Posted 19 July 2016 - 09:15 AM

A bit of update, I managed to finish all test using their diagnostics tool, but it didn't came out with any errors. Unfortunately loads of BSOD occurred since yesterday, some of them didn't managed to reach the 100 %, but I barely can use the machine now. Its strange that yesterday it seams as it was a bit more better, but today its just unusable, as soon as I start it it just crashes. 



#7 usasma

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Posted 20 July 2016 - 04:51 AM

About all that's left are these steps.  Try them in the order that they're presented here:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

If they don't fix the problem, then it's a hardware problem.

Contact the place that sold you the unit in order to see what the repair options are at that point.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 csimuleac

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Posted 20 July 2016 - 05:12 AM

Great info mate, I just received a new motherboard and I'm waiting for a technician to come and replace it, hope that will fix the problem. Thank you very much for your information and support provided, clearly you know your stuff.

 

Best regards,

C.  



#9 usasma

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Posted 21 July 2016 - 06:13 AM

Glad to hear it.  Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 csimuleac

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Posted 21 July 2016 - 08:43 AM

Yesterday the motherboard was replaced and since then it didn't crashed, so most likely there was a fault on the hardware part. In process of upgrading to Windows 10, lets hope the BSOD that I faced are history. Thank you for all your help 



#11 usasma

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Posted 23 July 2016 - 05:02 AM

I'm glad to hear that it's working well now.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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