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Issues with SpyHunter by Enigma Software


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#1 ravinshankar

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Posted 14 July 2016 - 11:35 PM

I installed SpyHunter antivirus software but could not uninstall it. The uninstall program stopped at 33% with a pop up screen that allowed you to only stop the uninstall. So I had to use <Alt><Ctrl><Del> to exit and delete SpyHunter by opening Windows Explorer to go to Program Files directory and then manually delete Enigma Software directory and its contents. I also found that during the process my external 3TB hard drive was wiped out and I am now trying to see if the data can be salvaged.



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#2 RolandJS

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Posted 18 July 2016 - 11:26 AM

"...I also found that during the process my external 3TB hard drive was wiped out and I am now trying to see if the data can be salvaged."  -- Ravin

 I'm wondering how did this process get rid of data folders and files; Piriform's Recuva and/or PhotoRec might good utilities to try first.  Something "big" like MiniTool Power Data Recovery might be needed.


Edited by RolandJS, 18 July 2016 - 11:26 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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#3 quietman7

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Posted 18 July 2016 - 04:22 PM

IMO wiping out external hard drives is either negligent or criminal.
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#4 Gorbulan

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Posted 18 July 2016 - 05:10 PM

IMO wiping out external hard drives is either negligent or criminal.

 

When I read that my eyes almost shot out of their sockets! How is this even possible? I mean, I know it's possible, I just find it an incredible bug, if it is one.



#5 RolandJS

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Posted 18 July 2016 - 05:28 PM

IMO wiping out external hard drives is either negligent or criminal.

Agreed!  I just wanted to find how any anti-viri/anti-malware could do such a thing.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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#6 quietman7

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Posted 18 July 2016 - 05:39 PM

All security scanning software are susceptible to glitches, bugs, database issues and false positive detections from time to time which may remove critical system files resulting in unbootable computers or machines stuck in an endless reboot loop. Such mishaps have been reported for years to include major anti-virus/security vendors such as Panda, avast, AVG, BitDefender, Kaspersky, Malwarebytes, McAfee and Symantec.

The difference is that in most cases when these issues occur, the anti-virus vendors and security tool developers take quick action to correct the problem and provide support to those users who have been affected.
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#7 Condobloke

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Posted 18 July 2016 - 06:32 PM

""When I read that my eyes almost shot out of their sockets! How is this even possible? I mean, I know it's possible, I just find it an incredible bug, if it is one.""

 

In the case of anti virus vendors such as pand a avast, malwarebytes etc etc etc....their mindset  as companies is not only to make a profit...but also to make it in such a way that they retain the trust  of their subscribers.

 

Spyhunter would do well to take a leaf from their books. To simply sit back and arrogantly start a lawsuit because someone had 'dared' to tell you the truth is not what the better people/companies on this earth are about.

 

We know that representatives of spyhunter are reading every word printed here....So..allow me to challenge them.

 

Come out from under your rock. Address the harm that you have caused to this man.


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#8 RolandJS

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Posted 18 July 2016 - 08:15 PM

 

IMO wiping out external hard drives is either negligent or criminal.

Agreed!  I just wanted to find how any anti-viri/anti-malware could do such a thing.

Quietman7, is it remotely possible that "everything" on that ext HD is in some sort of Quarantine bucket?

I ask because quite often I find all kinds of EXEs, ZIPs, MSIs in my Avira AV Q-bucket -- which I have to restore.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 quietman7

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Posted 18 July 2016 - 08:26 PM

I suppose it is possible that someone could just place those types of files on an external backup but they are generally used for backing up data. In any event, why would any product identify them all as a threat to be removed? The only legitimate possibility I can think of would be a file infector got everything.
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