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Random BSOD is grinding my gear


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#1 Whoser

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Posted 14 July 2016 - 10:17 AM

Hello there, as it seems im just another "lucky" bsod guy... (Kernel_Security_Check_Failure)

I allready worked trough alot of troubleshootings the last 2 months and i only found out this:

 

according to bluescreenviwer xboxgip.sys and ntoskrnl.exe are causing my problem, moreover Event Viewer shows me another problem with dc1-controller.inf

since i am not using any controller idk what this means

 

My setup:

Win 10 Pro x64 (oem key) reinstalled 10 days ago
Desktop's age : ~2Months 

MSI Z170A M7, Motherboard

Gigabyte GeForce GTX 970, Graphic card

Intel Core i7- 6700K, 4 x 4 GHz 

2 x Kingstone HyperX Fury 8GB DDR4, RAM

be quiet! System Power 8 600W, Power Supply 

 

I made every possible update and still get bsod absolutely random & verifier causes bootloop

 

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#2 ranchhand_

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Posted 14 July 2016 - 03:34 PM

Well, I always start with the methodical checking of the usual suspects. I have found that error messages are less than helpful, and the kernal failure message is a general "gosh, guys, something is wrong" message that Windows generates with most problems.

Have you run scanners or testers on:

>Memory?

>Hard drive (or SSD)?

>Power supply?

 

Have you:

>Reseated or checked cable connections on all of the above?

>Run an active, realtime temperature monitor such as Open Hardware (free) while using the computer?

>Removed and reseated the video card? Also checked for dust blockage in the cooling fan (if it has one)?

>Checked that all your cooling and case fans are actually running?

 

Have you:

>Run Adwcleaner?

>Run JRT adware remover?

>Malwarebytes free AV?

>Complete scan with your current AV program?

>Temp File cleaner?

>Checked how much free space you have on your drive?

That will get you started.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#3 Whoser

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Posted 14 July 2016 - 04:26 PM

Execpt checking my power Supply (please can u recommend a programm doing so?)
i followed every point you mentioned (thanks so far), as i cannot trigger my bsod i have to wait untill it occours again
no virus or malware dedected
I have a SSD ( over 100GB free space) on recent firmware and a secondary HDD
verifier is running now for the next 24hours


Edit: i never had any temperature issue during cpu/gpu stress tests each fan is working fine and my cpu is watercooled

Edited by Whoser, 14 July 2016 - 05:01 PM.


#4 usasma

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Posted 15 July 2016 - 05:10 AM

IMO, PSU testers are notoriously unreliable.  The best test is to try another PSU.  If you don't have another one, you may want to purchase one from a shop that will let you return it (for your money back) if it's not needed.

 

Your UEFI/BIOS (version 1.C0) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of MSINFO32 blames dc1_controller.sys - a driver for your XBox.

It points to a KERNEL_SECURITY_CHECK_FAILURE.  More info on that error here:  http://www.carrona.org/bsodindx.html#0x00000139
Please uninstall all the XBox stuff from your system, then reboot and see if that stops the problem.

 

If that fixes the problem, then try installing a freshly downloaded copy of the XBox stuff and see if the problem returns then.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Jul 14 06:08:35.299 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071416-5375-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 0:22:08.912
Probably caused by :dc1-controller.sys ( dc1_controller!DccRemoveRequestQueue+7e )
BugCheck 139, {3, ffffd0013b2ba5a0, ffffd0013b2ba4f8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0013b2ba5a0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0013b2ba4f8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_dc1_controller!DccRemoveRequestQueue
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1.C0
  BIOS Release Date             05/11/2016
  Manufacturer                  MSI
  Product Name                  MS-7976
  Baseboard Product             Z170A GAMING M7 (MS-7976)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  9 04:53:27.598 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070916-5234-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 4:09:29.210
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for dc1-controller.sys
*** ERROR: Module load completed but symbols could not be loaded for dc1-controller.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :dc1-controller.sys ( dc1_controller+1766 )
BugCheck 139, {3, ffffd001f0c3f5a0, ffffd001f0c3f4f8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd001f0c3f5a0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd001f0c3f4f8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_dc1_controller!Unknown_Function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 00:43:14.047 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070816-4250-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 9:48:35.659
*** WARNING: Unable to verify timestamp for dc1-controller.sys
*** ERROR: Module load completed but symbols could not be loaded for dc1-controller.sys
Probably caused by :dc1-controller.sys ( dc1_controller+1766 )
BugCheck 139, {3, ffffd00132a2b5a0, ffffd00132a2b4f8, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00132a2b5a0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00132a2b4f8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_dc1_controller!Unknown_Function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  1.C0
  BIOS Release Date             05/11/2016
  Manufacturer                  MSI
  Product Name                  MS-7976
  Baseboard Product             Z170A GAMING M7 (MS-7976)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 14 06:08:35.299 2016 (UTC - 4:00)**************************
iaLPSS2_I2C.sys             Mon May  4 08:41:19 2015 (554768EF)
iaLPSS2_GPIO2.sys           Mon May  4 08:41:36 2015 (55476900)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
e24w10x64.sys               Sat Aug 29 22:41:36 2015 (55E26D60)
asmtxhci.sys                Thu Sep 10 05:38:13 2015 (55F14F85)
asmthub3.sys                Thu Sep 10 05:38:17 2015 (55F14F89)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
dc1-controller.sys          Thu Oct 29 22:46:54 2015 (5632DA1E)
DevAuthE.sys                Thu Oct 29 22:47:14 2015 (5632DA32)
bwcW10x64.sys               Fri Jan 22 17:08:51 2016 (56A2A873)
xboxgip.sys                 Tue Feb 23 04:20:35 2016 (56CC2463)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
RTKVHD64.sys                Tue Apr 26 07:58:01 2016 (571F57C9)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswVmm.sys                  Mon Jun 20 07:48:57 2016 (5767D829)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Mon Jun 27 08:29:01 2016 (57711C0D)
nvlddmkm.sys                Wed Jun 29 12:58:45 2016 (5773FE45)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  9 04:53:27.598 2016 (UTC - 4:00)**************************
RTKVHD64.sys                Tue Oct 13 07:24:57 2015 (561CEA09)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 00:43:14.047 2016 (UTC - 4:00)**************************
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)


iaLPSS2_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaLPSS2_GPIO2.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
e24w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dc1-controller.sys
DevAuthE.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=bwcW10x64.sys
http://www.carrona.org/drivers/driver.php?id=xboxgip.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ranchhand_

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Posted 15 July 2016 - 07:51 AM

Here is a tester that I have used for years; it has never given me an incorrect reading yet and has saved me hours of swapping and guessing. Note the users' reviews. And..by the way...swapping power supplys is not goof-proof either; most people use older PSs from junked machines to test with and there is no guarantee that power supply will not get faulty.


Help Requests: If there is no reply after 3 days I remove the thread from my answer list. For further help PM me.


#6 Whoser

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Posted 15 July 2016 - 01:28 PM

A friend came up with the idea that my turtle beach headset(stealth500x), which is designed for Xbox & PC, could trigger that xboxgip.sys/dc1-controller.sys driver to crash.

Mabye windows 10 recognizes a xbox hardware and start a conflict with the turtle beach driver could this be a reason for my bsod?

I removed all headset parts and deleted(device manager) xbox peripherals drivers wich seemed to be for my headset  :lmao:

My computer was running with driver verifier in the meantime and no bsod occurred, maybe luck but i will keep waiting just to be sure 

But shouldn't be deleting all microsoft xbox or relevant drivers stop that problem in this case?  



#7 usasma

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Posted 15 July 2016 - 07:53 PM

Maybe.  The problem here is that the crash occurred in the dc1_controller.sys driver.  This doesn't mean that it was to blame.

For example, an unknown driver could have written stuff to a memory address owned by dc1_controller.sys and then exited.
When dc1_controller.sys accessed that memory address later on, it may have found corrupted data there.  As such, it would panic, crash, and throw a BSOD because of this.

As the unknown driver had already exited, there would be no evidence of it - so the debugger would point at dc1_controller.sys because there was nothing else to blame.

 

But, we don't go to that scenario until we try fixing or removing the dc1_controller.sys driver (and the other components associated with it).
The most likely cause is a problem with the program that owns the dc1_controller.sys driver.  So just uninstalling the driver isn't adequate.  Then entire program must be uninstalled in order to be sure.

 

Just deleting drivers can also cause other problems, the most serious being that the system won't boot.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Whoser

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Posted 16 July 2016 - 11:08 AM

I've been resetting all windows driver execpt of my User data using the windows trouble menu.

All unofficial drivers has been removed now i can run driver verifier in standard mode without leading to an instant restart after reboot. (good sign i hope) Windows driver obviously stayed stable.

Since i removed my headset's turtlebeach driver no common bsod appeared. It seems like I am getting rid of this problem and I will follow your recommendation  upgrading all remaining drivers.

 Thanks alot for your support!  :bananas:



#9 usasma

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Posted 17 July 2016 - 10:00 AM

I'm glad to hear that it's working for you.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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