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I need help with combofix and FRST logs


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10 replies to this topic

#1 dans73

dans73

  • Members
  • 6 posts
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  •  
  • Local time:02:58 PM

Posted 13 July 2016 - 04:04 PM

I read other topics with the same problem and I tried to follow the same recommended steps.

I need your help to solve the problem of a suspected virus / malware.
I am attaching the combofix log and two FRST logs.
Thank you
I'm italian sorry for my english.
 
ComboFix 16-07-10.01 - Ilaria 13/07/2016  19.21.45.1.4 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.39.1040.18.3039.1728 [GMT 2:00]
Eseguito da: c:\users\Ilaria\Desktop\ComboFix.exe
AV: Kaspersky Anti-Virus *Disabled/Updated* {86367591-4BE4-AE08-2FD9-7FCB8259CD98}
FW: Kaspersky Anti-Virus *Disabled* {BE0DF4B4-018B-AF50-0486-D6FE7C8A8AE3}
SP: Kaspersky Anti-Virus *Disabled/Updated* {3D579475-6DDE-A186-1569-44B9F9DE8725}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((   Altre eliminazioni   )))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
c:\users\Ilaria\g2mdlhlpx.exe
c:\windows\IsUn0410.exe
.
.
(((((((((((((((((((((((((   Files Creati Da 2016-06-13 al 2016-07-13  )))))))))))))))))))))))))))))))))))
.
.
2016-07-13 18:07 . 2016-07-13 18:09	--------	d-----w-	c:\users\Ilaria\AppData\Local\temp
2016-07-13 18:07 . 2016-07-13 18:07	--------	d-----w-	c:\users\Default\AppData\Local\temp
2016-07-09 17:37 . 2016-07-09 17:37	--------	d-----w-	c:\programdata\Emsisoft
2016-07-05 13:29 . 2016-07-05 13:29	24800	----a-w-	c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   )))))))))))))))))))))))))))))))))))))))))))))))))))
.
2016-07-13 09:49 . 2012-03-29 05:39	796352	----a-w-	c:\windows\system32\FlashPlayerApp.exe
2016-07-13 09:49 . 2011-05-29 09:41	142528	----a-w-	c:\windows\system32\FlashPlayerCPLApp.cpl
2016-06-09 13:16 . 2016-05-02 14:07	16960	----a-w-	c:\windows\help\OEM\Scripts\HC_ChangeLocation.exe
2016-06-09 13:16 . 2013-11-18 08:38	22408	----a-w-	c:\windows\help\OEM\Scripts\HC_SREnable.exe
2016-06-09 13:16 . 2013-11-18 08:38	22408	----a-w-	c:\windows\help\OEM\Scripts\HC_GuestEnabled.exe
2016-06-01 16:29 . 2015-07-20 07:52	15752	----a-w-	c:\windows\help\OEM\Scripts\HC_HPSFinFocus.exe
2016-05-25 16:07 . 2015-06-11 18:32	44120	----a-w-	c:\windows\system32\drivers\klim6.sys
2016-05-25 16:07 . 2015-07-04 01:18	53168	----a-w-	c:\windows\system32\drivers\klhk.sys
2016-05-25 10:25 . 2016-05-25 10:25	62576	----a-w-	c:\programdata\Microsoft\Windows Defender\Definition Updates\{B14D9233-422A-4321-8800-ECE075D5D21D}\offreg.3140.dll
.
.
(((((((((((((((((((((((((((((((((((((   Punti Reg Caricati   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Nota* i valori vuoti & legittimi/default non sono visualizzati. 
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\  GoogleDriveBlacklisted]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}]
2016-05-17 11:26	576408	----a-w-	c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\  GoogleDriveSynced]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}]
2016-05-17 11:26	576408	----a-w-	c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\  GoogleDriveSyncing]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}]
2016-05-17 11:26	576408	----a-w-	c:\program files\Google\Drive\googledrivesync32.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt1"]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt2"]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt3"]
@="{FB314EDD-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDD-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt4"]
@="{FB314EDE-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDE-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt5"]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt6"]
@="{FB314EDF-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDF-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt7"]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\"DropboxExt8"]
@="{FB314EE0-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EE0-A251-47B7-93E1-CDD82E34AF8B}]
2016-07-05 17:57	211264	----a-w-	c:\users\Ilaria\AppData\Roaming\Dropbox\bin\DropboxExt.34.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2010-11-20 144384]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2009-07-14 65024]
"Dropbox Update"="c:\users\Ilaria\AppData\Local\Dropbox\Update\DropboxUpdate.exe" [2015-06-16 134512]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2008-07-24 1348904]
"Acrobat Assistant 8.0"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2013-05-08 642664]
"Adobe Acrobat Speed Launcher"="c:\program files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2013-05-08 44128]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"AdobeCS4ServiceManager"="c:\program files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2008-08-14 611712]
"HP Software Update"="c:\program files\Hp\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2012-11-28 151952]
"QlbCtrl.exe"="c:\program files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" [2009-06-24 320056]
"SmartMenu"="c:\program files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe" [2008-11-18 914224]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2009-07-02 98304]
"SysTrayApp"="c:\program files\IDT\WDM\sttray.exe" [2009-07-21 458844]
"WirelessAssistant"="c:\program files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe" [2009-05-11 513080]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"SPReview"="c:\windows\System32\SPReview\SPReview.exe" [2013-11-12 280576]
.
c:\users\Ilaria\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dropbox.lnk - c:\users\Ilaria\AppData\Roaming\Dropbox\bin\Dropbox.exe /systemstartup [2016-7-12 24204648]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\setup\disabledrunkeys]
"StartCCC"="c:\program files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
.
R1 epp;epp;c:\program files\EMSISOFT ANTI-MALWARE\epp.sys [x]
R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe [2009-07-14 20992]
R2 Mobile Broadband HL Service;Mobile Broadband HL Service;c:\programdata\MobileBrServ\mbbservice.exe [2013-01-28 239184]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2016-03-23 327808]
R3 Adobe Version Cue CS4;Adobe Version Cue CS4;c:\program files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe [2008-08-15 284016]
R3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2016-01-22 102912]
R3 netw5v32;Driver scheda Intel(R) Wireless WiFi Link serie 5000 per Windows Vista a 32 bit;c:\windows\system32\DRIVERS\netw5v32.sys [2009-07-13 4231168]
R3 Spyder5;Datacolor Spyder5;c:\windows\system32\DRIVERS\dccmtr.sys [2014-12-19 12288]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 WatAdminSvc;Servizio Windows Activation Technologies;c:\windows\system32\Wat\WatAdminSvc.exe [2013-11-11 1343400]
S0 cm_km;Kaspersky Lab ZAO Cryptographic Module x86 (Weak);c:\windows\system32\DRIVERS\cm_km.sys [2015-07-05 201912]
S0 klbackupdisk;Kaspersky Lab klbackupdisk;c:\windows\system32\DRIVERS\klbackupdisk.sys [2015-06-06 46776]
S1 klbackupflt;Kaspersky Lab klbackupflt;c:\windows\system32\DRIVERS\klbackupflt.sys [2015-06-27 58224]
S1 klhk;Kaspersky Lab service driver;c:\windows\system32\DRIVERS\klhk.sys [2016-05-25 53168]
S1 KLIM6;Kaspersky Anti-Virus NDIS 6 Filter;c:\windows\system32\DRIVERS\klim6.sys [2016-05-25 44120]
S1 klpd;Kaspersky Lab format recognizer driver;c:\windows\system32\DRIVERS\klpd.sys [2016-02-08 39304]
S1 kltdi;kltdi;c:\windows\system32\DRIVERS\kltdi.sys [2015-06-11 54328]
S1 Klwtp;Klwtp;c:\windows\system32\DRIVERS\klwtp.sys [2015-06-16 87736]
S1 kneps;kneps;c:\windows\system32\DRIVERS\kneps.sys [2015-06-23 156856]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_8e7d5b9d3a91d8c5\aestsrv.exe [2009-03-02 81920]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-07-02 176128]
S2 AVP16.0.0;Servizio Kaspersky Anti-Virus 16.0.0;c:\program files\Kaspersky Lab\Kaspersky Anti-Virus 16.0.0\avp.exe [2016-02-08 194000]
S2 DiagTrack;Diagnostics Tracking Service;c:\windows\System32\svchost.exe [2009-07-14 20992]
S2 hpsrv;HP Service;c:\windows\system32\Hpservice.exe [2009-07-08 26168]
S2 kldisk;kldisk;c:\windows\system32\DRIVERS\kldisk.sys [2016-03-05 66976]
S2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\SMINST\BLService.exe [2008-12-17 365952]
S2 TabletServiceWacom;TabletServiceWacom;c:\windows\system32\Wacom_Tablet.exe [2009-03-26 2789672]
S3 Com4QLBEx;Com4QLBEx;c:\program files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-05-05 228408]
S3 enecir;ENE CIR Receiver;c:\windows\system32\DRIVERS\enecir.sys [2008-09-04 54784]
S3 JMCR;JMCR;c:\windows\system32\DRIVERS\jmcr.sys [2008-10-23 107360]
S3 klflt;Kaspersky Lab Kernel DLL;c:\windows\system32\DRIVERS\klflt.sys [2016-02-08 147328]
S3 klkbdflt;Kaspersky Lab KLKBDFLT;c:\windows\system32\DRIVERS\klkbdflt.sys [2015-06-06 37048]
S3 klmouflt;Kaspersky Lab KLMOUFLT;c:\windows\system32\DRIVERS\klmouflt.sys [2015-06-07 38072]
S3 NETw5s32;Driver scheda Intel(R) Wireless WiFi Link 5000 Series per Windows 7 32 Bit;c:\windows\system32\DRIVERS\NETw5s32.sys [2013-11-10 6758912]
.
.
--- Altri Servizi/Drivers In Memoria ---
.
*Deregistered* - kl2
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
utcsvc	REG_MULTI_SZ   	DiagTrack
.
Contenuto della cartella 'Scheduled Tasks'
.
2016-07-13 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-29 09:49]
.
2016-07-12 c:\windows\Tasks\DropboxUpdateTaskUserS-1-5-21-1711196009-1653581206-21775662-1000Core.job
- c:\users\Ilaria\AppData\Local\Dropbox\Update\DropboxUpdate.exe [2015-06-16 20:14]
.
2016-07-13 c:\windows\Tasks\DropboxUpdateTaskUserS-1-5-21-1711196009-1653581206-21775662-1000UA.job
- c:\users\Ilaria\AppData\Local\Dropbox\Update\DropboxUpdate.exe [2015-06-16 20:14]
.
2016-07-13 c:\windows\Tasks\G2MUpdateTask-S-1-5-21-1711196009-1653581206-21775662-1000.job
- c:\users\Ilaria\AppData\Local\Citrix\GoToMeeting\5174\g2mupdate.exe [2016-07-01 07:11]
.
2016-07-13 c:\windows\Tasks\G2MUploadTask-S-1-5-21-1711196009-1653581206-21775662-1000.job
- c:\users\Ilaria\AppData\Local\Citrix\GoToMeeting\5174\g2mupload.exe [2016-07-01 07:11]
.
2016-07-13 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-08-18 08:59]
.
2016-07-13 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2012-08-18 08:59]
.
.
------- Scansione supplementare -------
.
uStart Page = hxxp://www.duckduckgo.com/
IE: Append Link Target to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&sporta in Microsoft Excel - c:\progra~1\MICROS~4\Office14\EXCEL.EXE/3000
IE: I&nvia a OneNote - c:\progra~1\MICROS~4\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.1
.
- - - - CHIAVI ORFANE RIMOSSE - - - -
.
ShellIconOverlayIdentifiers-{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} - (no file)
HKCU-Run-\\Imac\EPSON Stylus D120 - c:\windows\system32\spool\DRIVERS\W32X86\3\E_FATICCE.EXE
HKCU-Run-KiesPreload - c:\program files\Samsung\Kies\Kies.exe
SafeBoot-Wdf01000.sys
AddRemove-Mobile Broadband HL Service - c:\programdata\MobileBrServ\uninstall.exe
.
.
.
--------------------- CHIAVI DI REGISTRO BLOCCATE ---------------------
.
[HKEY_USERS\S-1-5-21-1711196009-1653581206-21775662-1000\Software\SecuROM\License information*]
"datasecu"=hex:32,45,73,62,76,8a,94,ef,97,66,22,3a,90,22,96,f4,fd,68,2b,89,07,
   5f,39,05,8a,3e,e3,da,8d,6c,9d,24,89,74,a0,17,a6,63,7d,64,11,6c,ff,2b,cf,f4,\
"rkeysecu"=hex:7a,6c,74,f5,14,85,ba,b2,75,da,8b,0a,4d,f1,a8,c9
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Ora fine scansione: 2016-07-13  20:27:42
ComboFix-quarantined-files.txt  2016-07-13 18:27
.
Pre-Run: 64.408.313.856 byte disponibili
Post-Run: 65.118.638.080 byte disponibili
.
- - End Of File - - 556E56F0AAD385C30E3A8A76C935F3EE
588AE8F0C685C02BA11F30D9CD7E61A0

 
 

Attached Files



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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,553 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:08:58 AM

Posted 14 July 2016 - 10:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Your FRST.txt file is not complete.
Please run the Farbar tool one more time and post the complete log for my review.

Please post the logs.

Let me know what problems persists.

#3 dans73

dans73
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:02:58 PM

Posted 15 July 2016 - 01:51 AM

Good morning nasdaq,

thank you for your support.
I attach the new FSRT logs (FRST.txt and ADDITION.txt).
I also attach the MBAM log and AdwCleaner log.
There are also two screenshots of the PUP found by MBAM.
For the moment the problem is not solved. When the computer connects to the Internet (browser, dropbox, etc.) slows down a lot.
Thank you

Attached Files



#4 nasdaq

nasdaq

  • Malware Response Team
  • 38,553 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
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Posted 15 July 2016 - 08:20 AM

Please run the Malwarebytes and the AdwCleaner and clean everything that was reported.

Restart the computer after having run each program.

===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1711196009-1653581206-21775662-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKLM -> DefaultScope {EEE6C360-6118-11DC-9C72-001320C79847} URL = hxxp://search.sweetim.com/search.asp?src=6&ptr=100&q={searchTerms}&crg=3.1010000.10039&barid={1CC48D42-C1F4-11E2-8B9F-00238BC034D5}
SearchScopes: HKLM -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2410} URL = hxxp://www.searchqu.com/web?src=ieb&appid=0&systemid=410&sr=0&q={searchTerms}
SearchScopes: HKLM -> {E283FB2F-D96F-4CFA-865D-F10895FC8F35} URL = hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=1120&query={searchTerms}&invocationType=tb50hpcnnbie7-it-it
SearchScopes: HKLM -> {EEE6C360-6118-11DC-9C72-001320C79847} URL = hxxp://search.sweetim.com/search.asp?src=6&ptr=100&q={searchTerms}&crg=3.1010000.10039&barid={1CC48D42-C1F4-11E2-8B9F-00238BC034D5}
SearchScopes: HKU\S-1-5-21-1711196009-1653581206-21775662-1000 -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2410} URL = hxxp://www.searchqu.com/web?src=ieb&appid=0&systemid=410&sr=0&q={searchTerms}
SearchScopes: HKU\S-1-5-21-1711196009-1653581206-21775662-1000 -> {E283FB2F-D96F-4CFA-865D-F10895FC8F35} URL = hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=1120&query={searchTerms}&invocationType=tb50hpcnnbie7-it-it
SearchScopes: HKU\S-1-5-21-1711196009-1653581206-21775662-1000 -> {EEE6C360-6118-11DC-9C72-001320C79847} URL = hxxp://search.sweetim.com/search.asp?src=6&q={searchTerms}&barid={1CC48D42-C1F4-11E2-8B9F-00238BC034D5}&crg=3.1010000.10039&st=23&st=23
BHO: Safe Money Plugin -> {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} -> C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 14.0.0\IEExt\OnlineBanking\online_banking_bho.dll => No File
Toolbar: HKU\S-1-5-21-1711196009-1653581206-21775662-1000 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} -  No File
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_31-windows-i586.cab
DPF: {CAFEEFAC-0018-0000-0031-ABCDEFFEDCBA} hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} hxxp://java.sun.com/update/1.8.0/jinstall-1_8_0_31-windows-i586.cab
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
CHR Extension: (Pagamenti Chrome Web Store) - C:\Users\Ilaria\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-29]
S3 WPFFontCache_v0400; C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [X]
S3 catchme; \??\C:\Users\Ilaria\AppData\Local\Temp\catchme.sys [X]
S3 dgderdrv; System32\drivers\dgderdrv.sys [X]
U4 eabfiltr; no ImagePath
S1 epp; \??\C:\PROGRAM FILES\EMSISOFT ANTI-MALWARE\epp.sys [X]
C:\Users\Ilaria\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{0000002F-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020420-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020421-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020422-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020423-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020424-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{00020425-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{0002E005-0000-0000-C000-000000000046}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{035FBE31-3755-450A-A775-5E6BBD43D344}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.135\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{039B2CA5-3B41-4D93-AD77-47D3293FC5CB}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{095A2EEC-F7FE-42E8-96FB-C20E53081908}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.99\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{0BE35203-8F91-11CE-9DE3-00AA004BB851}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{0BE35204-8F91-11CE-9DE3-00AA004BB851}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{0E55CBE1-B06A-49B6-AD8D-9EFAA0160C6F}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.57\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{218D2740-5A50-42A8-AB9F-62FF1B168782}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.69\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{29A96789-9595-4947-BEDB-0FCC776F7DB8}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.2.183.39\goopdate.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{320F0FDB-BE0A-4648-9D18-4A2C3448C007}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.79\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{42481700-CF3C-4D05-8EC6-F9A1C57E8DC0}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{46763EE0-CAB2-11CE-8C20-00AA0051E5D4}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{62A0D750-DED9-448C-B693-406B34BB0892}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.145\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{634059C0-D264-4B2C-AE80-F73E48D33E5B}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.123\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{91EFB276-CEFE-48EC-BB3A-57795A7B4008}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.149\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{B196B286-BAB4-101A-B69C-00AA00341D07}\InprocServer32 -> no filepath
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{C5A2122B-A05B-4FD8-AE49-91990AE10998}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.115\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{D0D38C6E-BF64-4C42-840D-3E0019D9F7A6}\InprocServer32 -> C:\Program Files\Skype\Plugin Manager\ezPMUtils.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{D166BD15-03AF-413A-BEFD-0679FF410B49}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Dropbox\Update\1.3.27.29\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{DB25D157-76D4-41C1-97B5-359E4A4CECEB}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.65\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-1711196009-1653581206-21775662-1000_Classes\CLSID\{FB994D36-B312-46CE-A40B-CF63980641F9}\InprocServer32 -> C:\Users\Ilaria\AppData\Local\Google\Update\1.3.21.111\psuser.dll => No File
Shortcut: C:\Users\Ilaria\AppData\Roaming\Microsoft\Windows\Network Shortcuts\Siti Web personali su MSN\target.lnk -> hxxp://it.msnusers.com (No File)
Shortcut: C:\Users\Ilaria\AppData\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN\target.lnk -> hxxp://www.msnusers.com (No File)
AlternateDataStreams: C:\ProgramData\Temp:E29ACA54 [156]
AlternateDataStreams: C:\Users\Ilaria\Desktop\ComboFix.exe:com.dropbox.attributes [168]
AlternateDataStreams: C:\Users\Public\Downloads\PowerPointViewer.exe:com.apple.quarantine [42]
AlternateDataStreams: C:\Users\Public\Documents\fronte A 06112010.tif:AFP_AfpInfo [122]
AlternateDataStreams: C:\Users\Public\Documents\fronte B 06112010.tif:AFP_AfpInfo [122]
AlternateDataStreams: C:\Users\Public\Documents\retro 06112010.tif:AFP_AfpInfo [122]
FirewallRules: [{563EE76D-4DC0-49FF-8A75-EDFA46541435}] => (Allow) C:\Windows\System32\dmwu.exe
FirewallRules: [{2BE68483-D831-44AF-AD33-4755F5BD2BFE}] => (Allow) C:\Windows\System32\dmwu.exe
FirewallRules: [{03E9B22C-FFCC-4686-91D3-C6D63CC8390E}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{3D4D8781-E6CC-43FA-AAFF-B0E57DD2D1A3}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{D253B443-82EE-4D63-8B54-0E588C5F9FBB}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{D620DF2E-FD7B-4956-8136-76D9CD154339}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{40A02525-BE04-4E32-BC0D-FB41C9FA4E23}] => (Allow) C:\Windows\System32\dmwu.exe
FirewallRules: [{49036776-4A4D-4237-9653-C0910B5E3251}] => (Allow) C:\Windows\System32\dmwu.exe
FirewallRules: [{77569BD1-B0E5-4B24-A580-65E6425EFBC6}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{74A4A637-C508-4660-B737-3874C9FE2C5C}] => (Allow) C:\Windows\System32\ARFC\wrtc.exe
FirewallRules: [{69BDC0F0-CC26-4778-B295-F5E3C8BB81AB}] => (Allow) C:\Windows\System32\dmwu.exe
FirewallRules: [{238EF659-15CF-4FEC-8509-6E13CAA427B2}] => (Allow) C:\Windows\System32\dmwu.exe
C:\Windows\System32\dmwu.exe
C:\Windows\System32\ARFC

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.

Pleasepost the log and let me know what problem persists with this computer.

Edited by nasdaq, 15 July 2016 - 08:20 AM.


#5 dans73

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Posted 16 July 2016 - 04:14 AM

Thanks nasdaq,

I am attaching the log.
The computer seems to be still very slow when connecting to the network, but I have to do further tests.
Thanks

Attached Files



#6 nasdaq

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Posted 16 July 2016 - 09:47 AM

There could be some remnant items.
====

Please scan your computer with ESET Online Scanner.
  • Click on this link to open ESET Online Scanner in a new window.
    • Click on the Scan Now button to download the esetonlinescanner_enu.exe file. Save it to your Desktop.
    • Close all your programs and browsers.
    • Please disable your antivirus program to avoid potential conflicts, improve the performance and speed up the scan.
    • Double click on esetonlinescanner_enu.exe to start ESET Online Scanner. It will open a window with the Terms of Use.
  • Check mark Download latest version of ESET Online Scanner and click the Accept button.
  • Accept any security warnings that may appear.
  • Under Computer scan settings, check mark Enable detection of potentially unwanted applications.
  • Then click Advanced settings and check mark the following options:
    • Enable detection of potentially unsafe applications
    • Clean threats automatically
  • Click the Scan button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats.
  • Click Export, and save the file to your Desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
Note: If nothing is found, it will not produce a log.

Please re-enable your antivirus program.

#7 dans73

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Posted 18 July 2016 - 03:34 AM

Thanks nasdaq,

I tried 4 times ESET Online Scanner but it crashed always for an error with windows.
The last time it was blocked after 6 hours.
All four times had reported the presence of some infection. I don't know if it was able to eliminate the infection because he has never finished the scans.
Today I try to test the PC in a long while I work.
thank you


#8 nasdaq

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Posted 18 July 2016 - 07:17 AM


It it fails forget about it and run this scan.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zeok tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint; 
chrdefaults; 
ffdefaults; 
iedefaults; 
resethosts; 
emptyclsid; 
emptyfolderscheck; delete 
shortcutfix; 
emptyalltemp; 
autoclean;ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.

Also, please provide an update on how the computer is behaving after running the above script.

===

#9 dans73

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Posted 19 July 2016 - 04:27 PM

Thanks nasdaq,

I attach the Zoek.exe log.
The computer is always slow. Maybe I have to save all the data and format it.
Thank you

Attached Files

  • Attached File  log.txt   34.99KB   3 downloads


#10 nasdaq

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Posted 20 July 2016 - 07:34 AM

Before you reinstall I suggest you make sure your have the latest drivers.

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector (PSI)
Follow the instructions on this page.

http://www.bleepingcomputer.com/tutorials/detect-vulnerable-programs-with-secunia-psi/

===

Make sure also that you have the latest Microsoft updates.
===

Try this.
How to perform a clean boot in Windows Vista, W7, W8.
http://support.microsoft.com/kb/929135

Read and follow the instructions on the page before proceeding.

Did you find any conflicting issues?
===


If all fails then we can continue looking for the culprit or as you have suggested reinstall the OPERATING SYSTEM.


P.S.

#11 dans73

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Posted 28 July 2016 - 11:13 AM

Because the topic "I need help with combofix and FRST logs" has been closed I open one (sorry) to thank.
Thanks nasdaq, but with various attempts have failed to solve the problem.
Finally I reinstalled the operating system.
I thank you for the suggestions you have given me.
 
 
 
Mod Edit:  Merged into original topic - Hamluis.

Edited by hamluis, 28 July 2016 - 11:30 AM.





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