I am having problems with a virus/worm/Trojan/malware don't know which, purporting itself to be from Microsoft and threatening to disable my computer if I don't call them right away. I have ignored this and run virus scans using.
1. My Trend Micro paid subscription,
They haven’t cured the problem. It doesn’t come up everytime I go on line just now and then.
This is the text of the message. It is accompanied by an audio reading of the message.
**YOUR COMPUTER HAS BEEN BLOCKED**
Please call us immediately at +1-844-307-7679
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted us that it has been infected with a virus and spyware. The following information is being stolen.
>Credit Card Details
>Email Account Login
>Photos stored on this computer
>You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your computer from being disabled.
Toll free: 1-844-307-7679
One consistent effect is that Firefox opens to "Index of file:///C:/Program Files (x86)/Mozilla Firefox/" This regardless of settings, my homepage is still correct. i.e. my normal is google.com or .ca. Firefox options/setting does not seem to work. The index issue started after the first appearance of the malware.
I just went online with Chrome and my home page came up as a similar Index. Didn’t happen with Edge.
So far other than being annoying and the Firefox issue it doesn’t appear to have done any damage.
Has anyone else reported this?
Is it real and should I call the number?
What is the virus?
How do I clean it off?