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Unexpected crashes..


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#1 ofekl

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Posted 13 July 2016 - 10:15 AM

My computer suddenly shuts down without any notice , it happens MUCH more often when playing games .

I reinstalled windows and the same problem occurs so I think it's hardware related .

However , when I ran a bunch of tests everything seems fine :

-FurMark gpu test - Max 82 C

-Prime95 (only for 1 hour) - max 61 C

-I did intel's diagnostic test for the CPU and it passed everything

-HDD status is good [ only checked with cmd and Crystaldiskinfo]

- No problems were found doing the windows memory diagnostic test 

PSU is 600W and in none of the tests i experienced shut downs

 

 Speccy :

http://speccy.piriform.com/results/pJIlRmVvXhNQrDn7zFV5ZXu

 

I'm pretty lost ..

 

 I also attached a perfmon report and the event viewer log file . Event ID 41

Attached Files


Edited by ofekl, 13 July 2016 - 10:20 AM.


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#2 bc0306

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Posted 13 July 2016 - 03:14 PM

Could you test your RAM with memtest86 ?


Don't even think about it if your not sure


#3 hamluis

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Posted 13 July 2016 - 05:02 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Louis


#4 ofekl

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Posted 13 July 2016 - 05:05 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by OFEK (administrator) on 14-07-2016 at 01:04:36
Running from "C:\Users\OFEK\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: MS-7924 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/13/2016 06:05:44 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/13/2016 05:17:43 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code: hr=0x803F7001
Command-line arguments: RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f ;SkuId= 4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 05:17:41 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments:RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 03:52:53 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments: RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f160 59f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 03:52:51 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments: RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:35:37 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code: hr=0x803F7001
Command-line arguments:RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 02:35:35 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments:RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:19:52 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments:RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 02:19:51 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x803F7001
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:05:00 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:hr=0x80072EFD
Command-line arguments:RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
System errors:
=============
Error: (07/13/2016 05:17:39 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 05:17:39 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 05:17:06 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:12:08 PM on ‎7/‎13/‎2016 was unexpected.
 
Error: (07/13/2016 03:52:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 03:52:48 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 03:52:08 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:15:06 PM on ‎7/‎13/‎2016 was unexpected.
 
Error: (07/13/2016 02:48:16 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 02:35:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 02:35:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (07/13/2016 02:20:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable
 
Microsoft Office Sessions:
=========================
Error: (07/13/2016 06:05:44 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (07/13/2016 05:17:43 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 05:17:41 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 03:52:53 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 03:52:51 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:35:37 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 02:35:35 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:19:52 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
Error: (07/13/2016 02:19:51 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x803F7001RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
 
Error: (07/13/2016 02:05:00 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0x80072EFDRuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c;NotificationInterval=1440;Trigger=NetworkAvailable
 
CodeIntegrity Errors:
===================================
  Date: 2016-07-13 11:03:40.598
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-13 10:43:05.883
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-13 10:36:01.872
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-13 10:25:22.252
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
Geeks3D FurMark 1.17.0.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version:  - Geeks3D)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.106 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Guild Wars 2 (HKLM\...\Guild Wars 2) (Version:  - NCsoft Corporation, Ltd.)
HP Officejet 6500 E710n-z Basic Device Software (HKLM\...\{D79A5962-7305-41B9-A39E-A98AB598F372}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{4fcf070a-daac-45e9-a8b0-6850941f7ed8}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Nero TuneItUp (HKLM-x32\...\Nero_tuneitup_is1) (Version: 2.4.4.106 - Nero AG)
NVIDIA 3D Vision Controller Driver 364.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 364.44 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 368.69 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 368.69 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.11.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.4.0 - NVIDIA Corporation)
NVIDIA Graphics Driver 368.69 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 368.69 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.15 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.15 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
PriceFountain (HKCU\...\WoodcocksFacade) (Version:  - )
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Skype™ 7.25 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.25.106 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
Update for PriceFountain (HKCU\...\{5012270C-19CA-B009-D7CC-6707130A3299}) (Version:  - Update for PriceFountain)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 28%
Total physical RAM: 8127.72 MB
Available physical RAM: 5841.91 MB
Total Virtual: 10047.72 MB
Available Virtual: 7720.89 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:930.96 GB) (Free:878.84 GB) NTFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-J9120AP
 
Administrator            DefaultAccount           Guest                    
OFEK                     
 
 
**** End of log ****

Edited by hamluis, 13 July 2016 - 08:08 PM.


#5 Niweg

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Posted 13 July 2016 - 07:49 PM

 You're getting a lot of errors in slui.exe which is being used to activate something, presumably Windows, and it's failing.  Did you have an activated version of Windows 10 installed before?  If not, that's probably the problem.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#6 hamluis

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Posted 13 July 2016 - 08:10 PM

Looks like a known prolblem after some users install Win 10, see http://www.tenforums.com/performance-maintenance/20230-windows-10-event-id-10010-10016-errors-distributedcom.html .

 

Not sure why this is posted in IH...I think it belongs in W10 Support..

 

Louis



#7 ofekl

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Posted 14 July 2016 - 05:46 AM

 You're getting a lot of errors in slui.exe which is being used to activate something, presumably Windows, and it's failing.  Did you have an activated version of Windows 10 installed before?  If not, that's probably the problem.

 

 Good luck.

It was a pirated version before .. it was activated

 

Looks like a known prolblem after some users install Win 10, see http://www.tenforums.com/performance-maintenance/20230-windows-10-event-id-10010-10016-errors-distributedcom.html .

 

Not sure why this is posted in IH...I think it belongs in W10 Support..

 

Louis

The thread you linked is hard to understand . Could you specify what to do ?

I dont think it's an windows problem . My computer crashes only when I do activities with high cpu and gpu usage like games.

 

Could you test your RAM with memtest86 ?

Passed 


Edited by ofekl, 14 July 2016 - 06:10 AM.





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