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System Healer rendered PC unusable


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#1 neuropocalyptic

neuropocalyptic

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Posted 12 July 2016 - 07:49 PM

Hi. I purchased an Acer laptop loaded with windows 8.1. last year. It is an ES1-512C88M, model no. MS2394. After downloading and installing new software, I seem to have also run the System Healer virus. I suspect other malware other than system healer is also present since it seems the entire GUI interface has been deactivated. I cannot pull up task manager nor access the start menu. whats worse is that I also can't command the computer via safe mode. The virus seems to have locked me out of all avenues to figure out whats wrong with it. This means that I cannot perform some of the preliminary steps suggested in this forum before moving on to actual virus removal. Can someone help me, please?



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#2 InadequateInfirmity

InadequateInfirmity

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Posted 13 July 2016 - 03:00 PM

Please post a new thread in the Virus & Spyware area, make sure and include a link from this thread in your new topic.

 

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

Make sure and post your FRST logs here.

 

When you have made the new thread, please post a link to it in this topic. :)

 

 

I know you say you are unable to run anything, perhaps these tools will get you going until your thread is replied to...

 

Hitman Pro Usb.

Eset Rescue.

Kaspersky Boot disk.






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