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Getting Frequent BSOD's


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#1 Snowl

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Posted 12 July 2016 - 07:37 PM

Hi guys,

 

I have been getting frequent Blue Screen of Deaths after installing a new AIO watercooler on my computer about two weeks ago. I've checked to make sure it's properly installed and that the CPU temps are low, but that was the day that the blue screens started happening. I do not have my old watercooler that was previously installed (due to me giving it away) and I can't afford to purchase a new one right now.

 

Here are my Desktop computer specs:

OS - Windows 10 Pro x64

Memory - Corsair Vengeance LPX 16GB (CMK16GX4M4A2800C16)

CPU - Intel i7 6700K

Motherboard - ASUS Z170-AR

Video Card - Sapphire R9 280X Dual-X

Power Supply - Corsair RM650i (650 Watt)

Watercooler - Fractal Design Kelvin S36

SSD - Samsung EVO 850 1TB

HDD - Western Digital WD Green WD10EADS 1TB

HDD - Seagate ST2000DM001 2TB

 

System - 4 months old

Operating System - Retail, Re-Installed a month ago

 

I only have 5 dumps attached because each time it crashes I'm doing something time-sensitive so I usually just power it off completely so I can start it up again, but these few are just examples of the BSOD's im getting.

 

Thanks for the assistance,

David.

Attached Files


Edited by Snowl, 12 July 2016 - 07:41 PM.


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#2 usasma

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Posted 13 July 2016 - 07:36 AM

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.

Your UEFI/BIOS (version 0901) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  I am concerned about the PSU, but don't have any firm evidence that it may be a part of the problem.

My concern is that there's 3 hard drives, plus another couple of USB drives, plus the watercooling gear, plus any overclock that may increase the power draw, and any other devices that eat up power.

Also, as PSU ages, it becomes less efficient.  Removing a lot of the stuff will decrease the power draw (and, if that's a part of the problem, it may lessen the frequency of the BSOD's - but that's too many "if's" for us to start troubleshooting it)

I'd suggest just keeping this in mind as we proceed in the troubleshooting.

 

Here's links for the BSOD errors:
The most recent BSOD was a STOP 0x000000BE error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x000000BE

The next eariler BSOD was a STOP 0x0000003D error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000003D
The next earlier BSOD was a STOP 0x1000007E error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000007E
The last 2 BSOD's were STOP 0x0000001E errors.  More info on it here:  http://www.carrona.org/bsodindx.html#0x0000001E

Out of 5 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Once you've completed these, please post back with the results and we'll move on from there.

Good luck!

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Tue Jul 12 19:38:38.560 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071316-8593-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:03:22.221
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+43d1b )
BugCheck BE, {fffffca59e1fa077, 8000000000200121, ffffd00020f86ae0, a}
BugCheck Info: ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
Arguments:
Arg1: fffffca59e1fa077, Virtual address for the attempted write.
Arg2: 8000000000200121, PTE contents.
Arg3: ffffd00020f86ae0, (reserved)
Arg4: 000000000000000a, (reserved)
BUGCHECK_STR:  0xBE
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: 0xBE_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul  9 23:42:06.964 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071016-8578-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 0:25:38.625
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :atikmdag.sys ( atikmdag+578dd )
BugCheck 3D, {fffff8006724f8c8, fffff8006724f0e0, 0, 0}
BugCheck Info: INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff8006724f8c8
Arg2: fffff8006724f0e0
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x3D
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x3D_atikmdag!Unknown_Function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jul 12 19:38:38.560 2016 (UTC - 4:00)**************************
VMNET.SYS                   Sun Jul 27 09:30:27 2014 (53D4FEF3)
vmnetadapter.sys            Sun Jul 27 09:30:30 2014 (53D4FEF6)
vmnetbridge.sys             Sun Jul 27 09:30:32 2014 (53D4FEF8)
vmci.sys                    Thu Sep  4 22:11:32 2014 (54091BD4)
vsock.sys                   Thu Sep  4 22:12:05 2014 (54091BF5)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
TeeDriverW8x64.sys          Thu Dec 24 11:24:00 2015 (567C1C20)
hcmon.sys                   Thu Mar 10 11:02:49 2016 (56E19AA9)
vmnetuserif.sys             Thu Apr 14 19:53:40 2016 (57102D84)
vmx86.sys                   Thu Apr 14 20:11:06 2016 (5710319A)
atikmpag.sys                Fri May 20 16:57:24 2016 (573F7A34)
AtihdWT6.sys                Fri May 20 17:16:57 2016 (573F7EC9)
atikmdag.sys                Fri May 20 17:21:14 2016 (573F7FCA)
RTKVHD64.sys                Tue May 31 07:26:18 2016 (574D74DA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 23:15:32.228 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Fri Jul  8 22:55:57 2016 (578067BD)

http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
 

 


Edited by usasma, 13 July 2016 - 07:40 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Snowl

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Posted 15 July 2016 - 06:41 AM

Hi Usasma,

 

Thanks for the reply! Sorry for taking so long to get back to you - I've been trying to run the diagnostics.

 

I updated the BIOS and manually checked for Windows Updates. I have also run memtest, results here:

 

bQBkDO4.jpg

 

and I also ran FurMark (the picture says 00:05 min runtime but I ran it longer than that and the temps didn't go above or below... I was too scared to run it for longer than 30 min):

 

22diPTP.jpg

 

I have started running Prime95 and it seemed stable for 1 hour with temperatures looking normal but I will run a full test tomorrow. It's hard to tell if the BSOD is going to happen again or not since it's so randomly intermittent and I'm only on my computer after work. I did get another BSOD before updating the BIOS and running the tests, maybe it might help. The error code was faulty_hardware_corrupted_page, I have attached the latest Sysnative zip.

 

I am not overclocking (default BIOS settings), I clean when it gets slightly dusty with compressed air but all components are clean.

 

Thanks for the help,

David.


Edited by Snowl, 15 July 2016 - 06:42 AM.


#4 usasma

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Posted 15 July 2016 - 07:42 PM

The faulty_hardware_corrupted_page error is a STOP 0x12B; more info on that here:  http://www.carrona.org/bsodindx.html#0x0000012B

FYI - it's basically a memory error - so continuing to run the diagnostics is important (as it can be memory in many different places).

I don't see the Sysnative upload with this memory dump - please upload it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Snowl

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Posted 15 July 2016 - 09:24 PM

Sorry - didn't seem to upload. Here you go! I'll be running Prime95 today.

Attached Files


Edited by Snowl, 15 July 2016 - 09:24 PM.


#6 usasma

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Posted 17 July 2016 - 06:32 AM

A small discussion here.

1)  usually a hardware problem manifests itself with a number of random errrors (which you seem to have).  But the drivers present in the memory dumps seem very consistent.  As such, I have to wonder about this being a hardware problem.  While hardware is still the most likely issue, I think that looking for software problems may also be advisable at this point.  As such, when not running the hardware diagnostics, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html.

2)  BSOD issues are rarely diagnosed as solely hardware or software.  There's always a possibility that a faulting driver could act as if it were a hardware problem - or that a faulting piece of hardware could conceivably fail at the same point when a driver uses a particular routine. 

 

3)  Please ensure that you have ALL available WIndows Updates.  I'm concerned about the intelppm.sys driver as it was updated on 13 July 2016 on my system.

4)  Please uninstall the VMWare software as about ½ of it's drivers date from 2014

5)  You may want to try these W10 drivers from Intel for your wired connection (your drivers date from 2015 for this device):  https://downloadcenter.intel.com/download/25016/Intel-Network-Adapter-Driver-for-Windows-10

If you do, please be sure to set a System Restore point before trying this - as this is a driver provided by Intel - and has not been modified by Asus (as yours has been).

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Thu Jul 14 05:23:22.736 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071416-9625-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 2:26:28.421
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :ntkrnlmp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+ec )
BugCheck 12B, {ffffffffc00002c4, fa1, 2ac279f28e0, ffffd0002706f000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 0000000000000fa1, physical page number
Arg3: 000002ac279f28e0, zero
Arg4: ffffd0002706f000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_VRF_nt!ST_STORE_SM_TRAITS_::StDmPageError
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 14 05:23:22.736 2016 (UTC - 4:00)**************************
VMNET.SYS                   Sun Jul 27 09:30:27 2014 (53D4FEF3)
vmnetadapter.sys            Sun Jul 27 09:30:30 2014 (53D4FEF6)
vmnetbridge.sys             Sun Jul 27 09:30:32 2014 (53D4FEF8)
vmci.sys                    Thu Sep  4 22:11:32 2014 (54091BD4)
vsock.sys                   Thu Sep  4 22:12:05 2014 (54091BF5)
e1d65x64.sys                Thu Aug 13 05:14:29 2015 (55CC5FF5)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
TeeDriverW8x64.sys          Thu Dec 24 11:24:00 2015 (567C1C20)
hcmon.sys                   Thu Mar 10 11:02:49 2016 (56E19AA9)
vmnetuserif.sys             Thu Apr 14 19:53:40 2016 (57102D84)
vmx86.sys                   Thu Apr 14 20:11:06 2016 (5710319A)
atikmpag.sys                Fri May 20 16:57:24 2016 (573F7A34)
AtihdWT6.sys                Fri May 20 17:16:57 2016 (573F7EC9)
atikmdag.sys                Fri May 20 17:21:14 2016 (573F7FCA)
RTKVHD64.sys                Tue May 31 07:26:18 2016 (574D74DA)

http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
 


Edited by usasma, 17 July 2016 - 06:33 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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