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Watchdog Clock Error - Windows 10

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#1 mentaluprising


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Posted 12 July 2016 - 07:32 PM

Hello, I am having a periodic crash in Windows 10. It happens sometimes (can't reliably replicated anything) when I am playing a game or watching a video, it hard locks (video stops, no inputs, sound gets "stuck" buzzing the last .5 second of playback) and sometimes BSODs. When the BSOD screen comes up, it says WATCHDOG_CLOCK_ERROR.


The issue occurs persists after fresh Windows installs so I am worried it's a hardware problem. It never had any trouble when running Windows 7 but I can't definitively connect the problem to Windows 10. Any help you can provide will be appreciated.




This is a custom built PC that is used mostly for gaming.

·OS - Windows 8.1, 8, 7, Vista ? Windows 10
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? I've used Windows 7 with no issues in the past but this is a fresh install of Windows 10.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I upgraded to Windows 10 from a full retail copy of Windows 7.
· Age of system (hardware) 4 or 5 years, not exactly sure. The graphics card is somewhat newer.
· Age of OS installation - have you re-installed the OS? I did a fresh install on Monday (7/11) and have only installed a few things since. I got a Windows 10 install image from Microsoft and installed it clean (no upgrade).
· CPU i5-2500K
· Video Card AMD Radeon HD 7900 Series
· MotherBoard - (if NOT a laptop) ASRock P67 Exreme4
· Power Supply - brand & wattage (skip if laptop) Corsair 850W

· System Manufacturer Built myself.
· Exact model number (if laptop, check label on bottom) N/A

· Laptop or Desktop? Desktop

Attached Files

Edited by mentaluprising, 12 July 2016 - 07:32 PM.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 13 July 2016 - 07:02 AM

No memory dumps in the uploaded reports.

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.


Your UEFI/BIOS (version P1.60) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I see errors in the WER section of the MSINFO32 report for:

- an Ideazon device (?a SteelSeries HID device?)

- a Logitech device (likely a headset)

- Windows Update failures on 10 July

- AMD HMDI audio (likely part of the video drivers)

- Intel HD audio (either separate drivers or a part of the chipset drivers)


It's difficut to say which are significant errors and which are just annoyances - especially with a system that's been reinstalled within the last couple of days.

One obvious step is to update the drivers for all the devices that have shown problems.  It may fix some problems, but it shouldn't hurt anything.


There are no signs of BSOD's in the reports.

In some cases a lack of BSOD's can be evidence of a hardware problem - but again, this is difficult to tell because of the recent reinstall of Windows.

How many BSOD's have you had since reinstalling Windows?  If it's 4 or 5 and you haven't cleaned out the memory dumps - then it's most likely hardware.

If that's the case, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


In order to troubleshoot the crashes further:

- let the system crash again.  If it crashes frequently, let it do it 2 or 3 times.  If it doesn't do it frequently, then once will have to be enough (for now).

- then recover and immediately generate this report:


Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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