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New Laptop BSOD Windows 7


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#1 Falneth

Falneth

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Posted 12 July 2016 - 10:50 AM

· OS - Windows 7
· 64-bit OS
· Original OS - Windows 7
· OEM Install
· Age of system
· Age of OS installation - Manufacturer Install Date, never reinstalled.
· CPU - Intel Celeron2957U @ 1.40 GHz
· Video Card

· System Manufacturer - Acer
· Exact model number - Acer Aspire E1-532-2635
· Laptop

 

BSOD Error Code:

0x0000009F (Driver Power State Failure)

 

BSOD Parameters:

(0x0000000000000003, 0xFFFFFA8004290A10, 0xFFFFF8000040074D8, 0xFFFFFA800895B820)

Attached Files


A.A.S in Computer and Network Support from Crowder College


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 13 July 2016 - 05:47 AM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

FYI - there are many Windows Update errors in the WER section of the MSINFO32 report.

 

The memory dump blames your Qualcomm Atheros AR956x Wireless Network Adapter
Please:

- download a fresh set of the latest, W7 compatible version of this driver's software package from the Acer support website for your system

- uninstall the current software from your system from Control Panel...Programs and Features.

- install the freshly downloaded software package for the drivers

- monitor for further BSOD's.

 

Should there be further BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue Jul 12 00:38:24.268 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071216-60169-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:2 days 12:34:44.470
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, fffffa8004290a10, fffff800040074d8, fffffa800895b820}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004290a10, Physical Device Object of the stack
Arg3: fffff800040074d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800895b820, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_athrx_IMAGE_pci.sys
CPUID:        "Intel® Celeron® 2957U @ 1.40GHz"
MaxSpeed:     1400
CurrentSpeed: 1396
  BIOS Version                  V2.14
  BIOS Release Date             01/15/2014
  Manufacturer                  Acer
  Product Name                  Aspire E1-532
  Baseboard Product             EA50_HW   
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jul 12 00:38:24.268 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)
UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)
btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
RTKVHD64.sys                Tue Mar 19 08:14:59 2013 (514856C3)
k57nd60a.sys                Wed Mar 27 06:39:45 2013 (5152CC71)
iusb3hub.sys                Fri Mar 29 08:36:15 2013 (51558ABF)
iusb3xhc.sys                Fri Mar 29 08:36:19 2013 (51558AC3)
iusb3hcs.sys                Fri Mar 29 08:37:59 2013 (51558B27)
bScsiSDa.sys                Wed Apr 10 19:00:39 2013 (5165EF17)
ETD.sys                     Mon Apr 22 00:19:15 2013 (5174BA43)
TeeDriverx64.sys            Tue Apr 23 13:36:39 2013 (5176C6A7)
athrx.sys                   Mon Aug 26 00:22:03 2013 (521AD7EB)
igdkmd64.sys                Wed Nov 13 10:26:34 2013 (52839A2A)
avgidsha.sys                Tue Jan 26 05:04:23 2016 (56A744A7)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
avgdiska.sys                Tue Feb 16 09:07:26 2016 (56C32D1E)
avgrkx64.sys                Mon May  2 10:06:38 2016 (57275EEE)
avgldx64.sys                Mon May  2 10:13:06 2016 (57276072)
avguniva.sys                Thu May  5 05:06:15 2016 (572B0D07)
avgmfx64.sys                Thu May  5 05:06:21 2016 (572B0D0D)
avgtdia.sys                 Tue May 17 04:50:45 2016 (573ADB65)
avgidsdrivera.sys           Wed May 18 06:12:43 2016 (573C401B)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=bScsiSDa.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys





 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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