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PC with windows 10 hangs from time to time


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#1 chiquito3

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Posted 11 July 2016 - 05:41 PM

My PC with windows 10 hangs from time to time.

I have attached the Sysnative File Colection zip but I was not able to produce the perfmon report. I do not why but my computer says tht is collecting data for 60 seconds but it never finishes.

 

System Specs

Windows 10

x64

Upgraded from windows 7 to windows 8 to windows 10

Non OEM

Less than 2 years

I have re intall a few times

 

CPU AMD A8-7670K

Motherboard MSI A88X-G45 with integrated graphics Radeon R7

Power Supply Ultra X4 Modular 750watts

Desktop.

 

 

 

 

 

 

 

Attached Files



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#2 usasma

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Posted 11 July 2016 - 07:16 PM

Please wait until the system hangs again.

Then recover and immediately generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Your UEFI/BIOS (version V1.8) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 8 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


TeamViewer driver dates from 2007 - please uninstall TeamViewer

 

Please locate the programs belonging to these 3 drivers and uninstall them.  They are known to cause BSOD's on some Windows systems:

 

ntiolib_msiddr_cc    NTIOLib_MSIDDR_CC    \??\c:\program files (x86)\msi\command center\ddr\ntiolib_x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
ntiolib_fastboot    NTIOLib_FastBoot    \??\c:\program files (x86)\msi\fast boot\ntiolib_x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
ntiolib_1_0_3    NTIOLib_1_0_3    \??\c:\program files (x86)\msi\super charger\ntiolib_x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jul 11 17:52:36.603 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-7437-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:2 days 18:34:05.289
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :NTFS.sys ( NTFS+164112 )
BugCheck 1000007E, {ffffffffc0000005, fffff801d1cb4112, ffffd000237965d8, ffffd00023795df0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff801d1cb4112, The address that the exception occurred at
Arg3: ffffd000237965d8, Exception Record Address
Arg4: ffffd00023795df0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_NTFS!Unknown_Function
  BIOS Version                  V1.8
  BIOS Release Date             04/08/2016
  Manufacturer                  MSI
  Product Name                  MS-7900
  Baseboard Product             A88X-G45 GAMING (MS-7900)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 05:58:23.550 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070816-7578-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:3 days 22:38:39.238
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+c7a1 )
BugCheck 3B, {c0000005, fffff800415d09a1, ffffd001153ba890, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800415d09a1, Address of the instruction which caused the bugcheck
Arg3: ffffd001153ba890, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  uTorrent.exe
FAILURE_BUCKET_ID: 0x3B_nt!_??_::FNODOBFM::_string_
  BIOS Version                  V1.8
  BIOS Release Date             04/08/2016
  Manufacturer                  MSI
  Product Name                  MS-7900
  Baseboard Product             A88X-G45 GAMING (MS-7900)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 29 19:33:13.518 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062916-7468-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 23:52:53.203
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
BugCheck 139, {3, ffffd000fbdcf740, ffffd000fbdcf698, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000fbdcf740, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000fbdcf698, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_nt!KiFastFailDispatch
  BIOS Version                  V1.8
  BIOS Release Date             04/08/2016
  Manufacturer                  MSI
  Product Name                  MS-7900
  Baseboard Product             A88X-G45 GAMING (MS-7900)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 11 17:52:36.603 2016 (UTC - 4:00)**************************
teamviewervpn.sys           Thu Dec 13 04:22:09 2007 (4760F9C1)
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
anvsnddrv.sys               Mon Nov 14 03:17:35 2011 (4EC0CE9F)
lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
NTIOLib_X64.sys             Thu Oct 25 21:46:44 2012 (5089EB84)
NTIOLib_X64.sys             Mon Nov 26 05:11:53 2012 (50B34069)
tapSF0901.sys               Mon Feb 11 07:51:36 2013 (5118E958)
amd_sata.sys                Tue Jul 23 04:06:27 2013 (51EE3983)
amd_xata.sys                Tue Jul 23 04:06:39 2013 (51EE398F)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
netfilter2.sys              Wed Jul 23 13:46:35 2014 (53CFF4FB)
appexDrv.sys                Wed Mar 25 16:41:52 2015 (55131D90)
gzflt.sys                   Tue Jul 21 11:27:04 2015 (55AE64C8)
e22w10x64.sys               Fri Aug 28 17:05:38 2015 (55E0CD22)
avchv.sys                   Mon Aug 31 10:23:38 2015 (55E4636A)
avckf.sys                   Mon Aug 31 10:27:59 2015 (55E4646F)
avc3.sys                    Fri Oct 16 11:55:18 2015 (56211DE6)
usbfilter.sys               Thu Nov 26 20:26:01 2015 (5657B129)
RTKVHD64.sys                Tue Dec 29 04:33:49 2015 (5682537D)
AtihdWT6.sys                Mon Mar 21 09:57:06 2016 (56EFFDB2)
atikmpag.sys                Fri Apr 15 16:10:56 2016 (57114AD0)
amdacpksd.sys               Fri Apr 15 16:20:47 2016 (57114D1F)
atikmdag.sys                Fri Apr 15 16:47:27 2016 (5711535F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 05:58:23.550 2016 (UTC - 4:00)**************************
MpKsl22e71853.sys           Tue May 19 21:50:37 2015 (555BE86D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 19 17:58:50.561 2016 (UTC - 4:00)**************************
hiber_amd_sata.sys          Tue Jul 23 04:06:27 2013 (51EE3983)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 11 13:23:41.590 2016 (UTC - 4:00)**************************
bdfndisf6.sys               Tue Aug 28 10:25:03 2012 (503CD4BF)
bdfwfpf.sys                 Mon Oct 29 08:23:28 2012 (508E7540)
gzflt.sys                   Wed Oct 22 03:29:01 2014 (54475CBD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  8 04:48:32.522 2016 (UTC - 4:00)**************************
exfat.SYS                   Thu Oct 29 22:36:17 2015 (5632D7A1)
ssudbus.sys                 Fri Apr 22 01:09:54 2016 (5719B222)
ssudmdm.sys                 Fri Apr 22 01:09:57 2016 (5719B225)


http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=anvsnddrv.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=tapSF0901.sys
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=netfilter2.sys
http://www.carrona.org/drivers/driver.php?id=appexDrv.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
e22w10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
MpKsl22e71853.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hiber_amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 chiquito3

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Posted 14 July 2016 - 09:17 PM

Hi. thanks a lot for your reply.

 

The problem just happened again.

Here is the file you asked.

 

 

Attached Files



#4 usasma

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Posted 15 July 2016 - 06:44 PM

Looks like there's some corruption of the hard drive - the system want's to run CHKDSK.  Then the system was rebooted.

So, please:

- uninstall DropBox (quite a few of those errors)

- uninstall Samsung SideSync (quite a few of those errors)

- run "chkdsk /r /f" (without the quotes) from an elevated (Run as administrator) Command Prompt

 

As there isn't a pattern that precedes each of the shutdowns, then it's most likely a hardware problem.

This tends to confirm my earlier analysis - that this is a likely a hardware problem.

Once you've finished the CHKDSK (let us know if it finds any errors), then try the hardware diagnostics that I suggested earlier ( http://www.carrona.org/hwdiag.html ) Please start with the hard drive diagnostics.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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