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BSOD and window crashes


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#1 michgal2k

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Posted 11 July 2016 - 05:29 PM

Having problems - hope these reports help.

 

Attached Files



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#2 usasma

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Posted 11 July 2016 - 07:00 PM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

2 versions of Advanced System Care running.  I'd suggest removing the older one (version 5) and leaving the newer one (version 8).

 

Both of the memory dumps blame AsDsm.sys - the Asus Data Security Manager Driver

AsDsm.sys                   Fri Feb 13 01:14:26 2009 (49950FC2)
Asus Data Security Manager Driver http://support.asus.com/download/download.aspx
http://www.carrona.org/drivers/driver.php?id=AsDsm.sys

Please uninstall that program from your system

Then monitor to see if that stops the BSOD's

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Mon Jul 11 16:10:05.459 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-34803-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:09:48.270
*** WARNING: Unable to verify timestamp for AsDsm.sys
*** ERROR: Module load completed but symbols could not be loaded for AsDsm.sys
Probably caused by :AsDsm.sys ( AsDsm+7f8a )
BugCheck 19, {20, fffff8a004854000, fffff8a004854410, 5410200}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff8a004854000, The pool entry we were looking for within the page.
Arg3: fffff8a004854410, The next pool entry.
Arg4: 0000000005410200, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: X64_0x19_20_AsDsm+7f8a
  BIOS Version                  203    
  BIOS Release Date             08/26/2009
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  K60IJ               
  Baseboard Product             K60IJ     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 15:59:27.759 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-35022-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:4 days 2:19:53.014
*** WARNING: Unable to verify timestamp for AsDsm.sys
*** ERROR: Module load completed but symbols could not be loaded for AsDsm.sys
Probably caused by :AsDsm.sys ( AsDsm+23bd )
BugCheck 50, {fffff8a013e6c000, 1, fffff880012d13bd, 0}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff8a013e6c000, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff880012d13bd, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000000, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: X64_0x50_AsDsm+23bd
  BIOS Version                  203    
  BIOS Release Date             08/26/2009
  Manufacturer                  ASUSTeK Computer Inc.        
  Product Name                  K60IJ               
  Baseboard Product             K60IJ     
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 11 16:10:05.459 2016 (UTC - 4:00)**************************
sncduvc.SYS                 Mon Dec 29 04:14:26 2008 (495894F2)
AsDsm.sys                   Fri Feb 13 01:14:26 2009 (49950FC2)
ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)
snp2uvc.sys                 Wed May 20 04:11:05 2009 (4A13BB19)
lullaby.sys                 Wed Jun 17 22:45:32 2009 (4A39AA4C)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
L1E62x64.sys                Sun Mar 28 22:08:44 2010 (4BB00BAC)
iaStor.sys                  Sat Nov  6 03:44:52 2010 (4CD50774)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
iaStorF.sys                 Sat Sep  1 21:01:27 2012 (5042AFE7)
igdkmd64.sys                Thu Oct  4 17:30:00 2012 (506DFFD8)
athrx.sys                   Fri Feb 21 03:49:10 2014 (53071306)
viahduaa.sys                Thu May 22 04:07:14 2014 (537DB032)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
avgrkx64.sys                Mon Aug 10 09:25:37 2015 (55C8A651)
avgdiska.sys                Mon Aug 10 09:32:05 2015 (55C8A7D5)
avgloga.sys                 Fri Aug 14 08:24:36 2015 (55CDDE04)
ETD.sys                     Thu Sep 10 02:00:53 2015 (55F11C95)
avgtdia.sys                 Thu Oct  8 02:46:39 2015 (5616114F)
avgidsdrivera.sys           Mon Oct 19 03:03:21 2015 (562495B9)
avgmfx64.sys                Wed Oct 21 11:15:00 2015 (5627ABF4)
avgldx64.sys                Wed Oct 21 11:16:44 2015 (5627AC5C)
MpFilter.sys                Fri Oct 30 02:29:35 2015 (56330E4F)

http://www.carrona.org/drivers/driver.php?id=sncduvc.SYS
http://www.carrona.org/drivers/driver.php?id=AsDsm.sys
http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
http://www.carrona.org/drivers/driver.php?id=snp2uvc.sys
http://www.carrona.org/drivers/driver.php?id=lullaby.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 

 


Edited by usasma, 11 July 2016 - 07:00 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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