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BSOD making me want to cry.


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#1 MouldyPleb

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Posted 11 July 2016 - 02:40 PM

· OS - Windows 7
· x86 (32-bit) or x64 ? - x64
· What was original installed OS on system? - Windows 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - OEM Version
· Age of system (hardware) - 27-03-2014 
· Age of OS installation - have you re-installed the OS? - Reinstalled around 1 month ago

· CPU - AMD FX-9590 Eight Core CPU (4.7GHz-5.0GHz/16MB CACHE/AM3+)
· Video Card - 4GB AMD RADEON™ R9 290X - DVI, HDMI, DP - DX® 11, Eyefinity 4 Capable
· MotherBoard - (if NOT a laptop) - ASUS® SABERTOOTH 990FX R2.0 (DDR3, USB3.0, 6Gb/s, CrossFireX/Sli)
· Power Supply - brand & wattage (skip if laptop) - CORSAIR 1000W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

· System Manufacturer - www.pcspecialist.co.uk
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? - Desktop

 

 

 

FULL PC SPECS

 

PLEASE NOTE, THE RAM WAS CHANGED TODAY TO THE FOLLOWING: https://www.amazon.co.uk/gp/product/B0064DQR9U/ref=oh_aui_detailpage_o00_s02?ie=UTF8&psc=1

 

d9b7256cee0e936cb26740a5c32fc774.png

 

 

Okay, so I was told to come here by my good friend 'FreeBooter' who has been helping me with BSOD issues ever since I got this computer.

 

Recently I got back into livestreaming on Twitch.tv and I've been using 'OBS' as my software of choice, but every single time without fail I use OBS, my computer BSOD and restarts.

I did some research on the error code and issues with my computers specs and everyone stated that my RAM was likely the issue, so I bought new RAM yesterday and installed it today but BSOD occurred even outside of OBS.

 

I'm really done with my PC but hoping you guys can help, I will do whatever it takes to get this working.

 

Thanks!

Attached Files


Edited by MouldyPleb, 11 July 2016 - 02:44 PM.


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#2 usasma

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Posted 11 July 2016 - 06:49 PM

Perfmon shows disk issues.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics.

 

Only 1 memory dump in the uploaded reports.
To suspect hardware issues I usually like to see at least 4 or 5 memory dumps.

If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

 

Only 263 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

C: drive only has less than 4% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

These devices don't have drivers installed:

 

Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&18F48688&0&00AB    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&267E22B8&0&0048    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&2E63CEFB&0&00AA    The drivers for this device are not installed.

Please visit the Asus support website for your motherboard to download/install the latest, W7 compatible, ASMedia USB 3.0 drivers for your system.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

 

In the event that the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jul 11 14:52:13.444 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-8190-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.23392.amd64fre.win7sp1_ldr.160317-0600
System Uptime:0 days 5:45:57.410
Probably caused by :ntkrnlmp.exe ( nt!SwapContext_PatchXSave+b5 )
BugCheck 3B, {c0000005, fffff80002cd8655, fffff880061d4d20, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002cd8655, Address of the instruction which caused the bugcheck
Arg3: fffff880061d4d20, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Spotify.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!SwapContext_PatchXSave+b5
  BIOS Version                  2104
  BIOS Release Date             11/21/2013
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             SABERTOOTH 990FX R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 11 14:52:13.444 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
SEIREN.sys                  Sun Oct  5 23:20:55 2014 (54320A97)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
ElgatoGC658.sys             Thu Nov  5 03:27:04 2015 (563B12D8)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
ElgatoVAD.sys               Tue Feb  9 06:26:37 2016 (56B9CCED)
hcmon.sys                   Tue Feb 23 17:06:19 2016 (56CCD7DB)
Rt64win7.sys                Fri Mar 11 00:47:18 2016 (56E25BE6)
AtihdW76.sys                Wed Mar 30 01:00:37 2016 (56FB5D75)
rzendpt.sys                 Tue Apr  5 03:09:18 2016 (5703649E)
rzudd.sys                   Tue Apr  5 03:09:21 2016 (570364A1)
atikmpag.sys                Fri Jul  8 14:46:57 2016 (577FF521)
amdacpksd.sys               Fri Jul  8 15:01:58 2016 (577FF8A6)
atikmdag.sys                Fri Jul  8 15:11:29 2016 (577FFAE1)


http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
SEIREN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
ElgatoGC658.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ElgatoVAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MouldyPleb

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Posted 11 July 2016 - 07:51 PM

Only 263 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

 

I've opened WIndows Update and see alot of updates but the download stays at 0% and doesn't move, even after being left for hours.

 

C: drive only has less than 4% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

 

 

I've never been able to get anything above 10%.. I factory reset my PC a month or so ago and already have used all of that space even after installing EVERYTHING to the other HDD, I don't know how I can delete things from a drive that has nothing installed on it :|

 

These devices don't have drivers installed:

 

Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&18F48688&0&00AB    The drivers for this device are not installed.

Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&267E22B8&0&0048    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1B21&DEV_1142&SUBSYS_85BF1043&REV_00\4&2E63CEFB&0&00AA    The drivers for this device are not installed.

 

Please visit the Asus support website for your motherboard to download/install the latest, W7 compatible, ASMedia USB 3.0 drivers for your system.

 

I removed them, not idea what the hell they were, but did also download the thing you told me to from the ASUS website

 

 

I will continue to update you as I go and if I could get some help on cleaning my C drive that would be great :)


Edited by MouldyPleb, 11 July 2016 - 07:53 PM.


#4 usasma

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Posted 12 July 2016 - 05:59 AM

The solution for your free space problem is either getting a larger OS drive, or transferring some of your stuff from the OS drive to your D: drive (1.38 tB free)

Post over in the Windows 7 forums to discuss options:  http://www.bleepingcomputer.com/forums/f/167/windows-7/

 

The same goes for the Windows Update problems - post there with mention of the Windows Update problem in your topic title.
That'll make it visible to the Windows Update experts.  They are very, very busy, so don't be discouraged if they don't respond immediately.

Here's some suggestions to look at while waiting:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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