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Driver has stopped responding and has recovered


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#1 Avalan

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Posted 11 July 2016 - 08:43 AM

Hi everyone! Since two days ago I have this problem, the screen freezes, turns black, and then back to normal, and it happens every couple of seconds after playing for a minute or so. It started just after I installed enb for skyrim and run with it along with hialgo software. After an hour or so playing, my screen would do just that, freeze to black and driver would crash, and after that it would be a non stop black screen party in everygame. Since then, I've reinstalled my system twice, changed drivers 4 times and still the problem occurs. My gpu is not overclocked, nor is my cpu, I'm running on a laptop with i3-3327u and radeon 7670m, my os is win7 64bit.



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#2 Avalan

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Posted 11 July 2016 - 11:58 AM

Underclocking the gpu memory by 100mhz seems to have solved the problem, but I don't like this solution not one bit, also, the temperature of the gpu before the underclocking was 49 idle and 55 when crash occures.

 

Edit: no it didn't, just delayed in time, underclocking core by 100mhz solved the problem

 

Edit 2: Turns out underclocking the core didn't change bleep, just delayed the freezes in time

 

Edit 3: BSOD: THREAD_STUCK_IN_DEVICE_DRIVER, googled it, redirected here, probably my gpu is faulty now. Thx skyrim, thx steam, thx gaben.


Edited by Avalan, 11 July 2016 - 05:29 PM.


#3 usasma

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Posted 11 July 2016 - 06:29 PM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Avalan

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Posted 11 July 2016 - 06:46 PM

The tool doesn't seem to work properly, at the end it displays ERROR: The system couldn't find the key or value in the registry (i'm translating form my native language, I don't know what is the proper translation) and then it prints Waiting for SystemInfo endlessly. I zipped the folder myself.

Attached Files


Edited by Avalan, 11 July 2016 - 06:54 PM.


#5 usasma

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Posted 11 July 2016 - 07:18 PM

The zip archive is corrupt.

Please try these manual steps:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Avalan

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Posted 11 July 2016 - 07:27 PM

Attached File  msinfo.zip   139.17KB   1 downloadsAttached File  071116-18844-01.zip   49.26KB   1 downloadsAttached File  systeminfo.zip   1.23KB   3 downloads



#7 usasma

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Posted 12 July 2016 - 05:04 AM

The driver not responding and has recovered error is typically associated with your video card.

Please visit the Dell website and download the latest, W7 compatible version of the video driver for your system.

Then uninstall the current video driver from Control Panel...Programs and Features (if it's not there, post back for further suggestions)

Then install the freshly downloaded driver.

 

You only have 723 MB MB of available Physical Memory (RAM).
Please get more memory if the system is able to handle it.
While waiting to upgrade the memory, please:
- only use one program at a time
- go through your startup items and stop those that aren't essential from loading with Windows

Only 3 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Please install the drivers for your Bluetooth devices:

 

Zewnętrzne urządzenie Bluetooth    BTHENUM\{E3CCCCCD-33B7-457D-A03C-AA1C54BF617F}_VID&0001001D_PID&1200\8&2507D06C&0&2C54CF08B4F8_C00000000    The drivers for this device are not installed.
Zewnętrzne urządzenie Bluetooth    BTHENUM\{7FBE865E-518B-462A-B31B-90ACF6A472FC}_VID&0001001D_PID&1200\8&2507D06C&0&2C54CF08B4F8_C00000000    The drivers for this device are not installed.

 

MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

There is a possibility that this is a hardware problem - so please run these free diagnostics (if the problem keeps up after doing the above things):  http://www.carrona.org/hwdiag.html

Start with the video stress tests first.

 

Finally, if all of this doesn't help, then please run Driver Verifier using these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jul 11 18:56:14.896 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-18844-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:0 days 0:04:30.396
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )
BugCheck 100000EA, {fffffa8007126b50, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: fffffa8007126b50, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i3-3227U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 1895
  BIOS Version                  A14
  BIOS Release Date             07/31/2015
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3521
  Baseboard Product             070JCP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 18:11:29.576 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071116-22089-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
System Uptime:0 days 0:09:58.076
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )
BugCheck 100000EA, {fffffa80072bfb50, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: fffffa80072bfb50, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i3-3227U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: 1895
  BIOS Version                  A14
  BIOS Release Date             07/31/2015
  Manufacturer                  Dell Inc.
  Product Name                  Inspiron 3521
  Baseboard Product             070JCP
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul 11 18:56:14.896 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btath_hcrp.sys              Tue Jul 19 22:59:43 2011 (4E26449F)
btath_flt.sys               Tue Mar  6 00:01:05 2012 (4F559A11)
amdkmpfd.sys                Tue Mar 20 07:18:58 2012 (4F6867A2)
btath_bus.sys               Mon May 21 02:52:53 2012 (4FB9E645)
btath_a2dp.sys              Mon May 21 02:53:06 2012 (4FB9E652)
btath_avdt.sys              Mon May 21 02:53:16 2012 (4FB9E65C)
Rt64win7.sys                Tue Jun 12 10:00:29 2012 (4FD74B7D)
RtsUVStor.sys               Fri Jun 15 01:43:06 2012 (4FDACB6A)
btath_lwflt.sys             Tue Jun 19 23:13:55 2012 (4FE13FF3)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
btath_rcp.sys               Mon Aug 27 01:51:46 2012 (503B0AF2)
btfilter.sys                Mon Nov 26 21:03:02 2012 (50B41F56)
RTKVHD64.sys                Tue Nov 27 08:48:01 2012 (50B4C491)
SynTP.sys                   Fri Dec 21 00:59:33 2012 (50D3FAC5)
Smb_driver_Intel.sys        Fri Dec 21 01:01:11 2012 (50D3FB27)
athrx.sys                   Tue Jan 22 22:19:07 2013 (50FF56AB)
iusb3hub.sys                Fri Feb 22 07:33:42 2013 (512765A6)
iusb3xhc.sys                Fri Feb 22 07:33:45 2013 (512765A9)
iusb3hcs.sys                Fri Feb 22 07:36:29 2013 (5127664D)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)
igdkmd64.sys                Mon Dec 21 14:46:50 2015 (5678572A)
atikmpag.sys                Fri Feb 26 14:58:13 2016 (56D0AE55)
atikmdag.sys                Fri Feb 26 15:29:22 2016 (56D0B5A2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 18:11:29.576 2016 (UTC - 4:00)**************************
klmouflt.sys                Tue Jun  2 08:36:27 2015 (556DA34B)
klbackupdisk.sys            Tue Jun  2 16:18:33 2015 (556E0F99)
kltdi.sys                   Wed Jun 10 08:28:21 2015 (55782D65)
kl1.sys                     Thu Jun 18 14:58:13 2015 (558314C5)
cm_km.sys                   Wed Jul  1 14:08:29 2015 (55942C9D)
klkbdflt.sys                Tue Oct 27 21:24:19 2015 (563023C3)
kldisk.sys                  Tue Nov 10 08:38:35 2015 (5641F35B)
kneps.sys                   Mon Nov 23 04:19:35 2015 (5652DA27)
klwtp.sys                   Mon Nov 23 06:59:00 2015 (5652FF84)
klbackupflt.sys             Thu Nov 26 04:59:54 2015 (5656D81A)
klpd.sys                    Thu Dec  3 11:35:34 2015 (56606F56)
klflt.sys                   Fri Dec  4 08:30:47 2015 (56619587)
klim6.sys                   Fri Feb 26 08:38:57 2016 (56D05571)
klif.sys                    Mon Apr 11 16:36:10 2016 (570C0ABA)
klhk.sys                    Thu Apr 21 10:34:08 2016 (5718E4E0)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=kltdi.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Avalan

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Posted 12 July 2016 - 05:36 AM

Thanks for your reply! Unfortunately, that doesn't help me, now I'm 100% sure my gpu is faulty.  I don't know where'd you get that I only have 720mb of ram, I have 6gb. Also, I installed msi afterbruner after the problem occured, not before, and to underclock, not overclock. I tested every possible driver I could find before I even posted here and every one of those drivers crashed.



#9 usasma

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Posted 12 July 2016 - 07:50 AM

I stated that you only have 723 mB of AVAILABLE PHYSICAL RAM (this is from the systeminfo.txt report)

 

Caˆkowity rozmiar pami©ci fizycznej: 4ÿ505 MB
Dost©pna pami©† fizyczna:            723 MB
Pami©† wirtualna: rozmiar maks.:     9ÿ009 MB
Pami©† wirtualna: dost©pna:          5ÿ402 MB
Pami©† wirtualna: w u¾yciu:          3ÿ607 MB

This means that nearly all of your physical RAM is being used - which will result in performance problems and errors.

Also, it says that you have 4.5 gB of physical RAM - I presume that the other 1.5 gB is assigned to the video card (this is the usual reason for that).

 

You are welcome to use whatever programs you want on your system.  I merely make suggestions based on my experience in solving BSOD's.  And my experience shows that MSI Afternburner is a known cause of problems on some Windows Systems - you choose whether to uninstall it or not.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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