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Windows 7 Desktop turns itself on


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#1 PikaPirate

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Posted 11 July 2016 - 05:49 AM

I don't know if I'm posting in the right place, because I don't know if the issue is with Windows or the hardware.

Basically a few months back my desktop started randomly turning itself on. Sometimes it would switch on and stay on, other times it would turn itself on and turn back off again. Eventually it would try and run startup repair (and fail) whenever it turned itself on, then it ran chkdsk, which stopped Windows from booting in both normal and safe mode, so I reformatted and re-installed Windows.

Long story short, the re-install seemed to fix it for a few months, but it has now started turning on again. The 'Wake on LAN' is disabled in the BIOS, so I'm pretty stumped, especially considering I don't have much installed.

I'm not 100% sure of the specs, but I know it's relatively low-end (1/2gb ram, dual core processor). Thanks in advance to anyone who can offer any suggestions :)

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#2 _pinpoint

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Posted 11 July 2016 - 07:55 AM

Hello Pika,

 

 

Can you please provide the model number of the computer in question?



#3 PikaPirate

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Posted 11 July 2016 - 08:10 AM

It's a Dell Optiplex 790, with an i3 processor and 2gb ram :)

#4 _pinpoint

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Posted 11 July 2016 - 09:28 AM

You can check in your power options to do this do the following.
 

 

Open Control Panel - Click on Power Options - Click Change Advanced power settings highlighted below.

 

34q4n11.png

 

 

 - Find Sleep option click the plus sign to expand it

 - Expland the plus sign next to Allow wake timers and change the setting to Disable

 - Save it and see if this resolves your issue.

 

oi6sr8.png


Edited by _pinpoint, 11 July 2016 - 09:30 AM.


#5 PikaPirate

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Posted 11 July 2016 - 11:30 AM

Thanks for your help so far :)

Unfortunately no, that didn't work, it's still powering itself on. Although I have also noticed it shuts itself down sometimes too when in Windows (it goes through the whole shutdown process). The timing of these doesn't seem to follow a particular pattern either.

#6 _pinpoint

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Posted 11 July 2016 - 12:37 PM

No Problem lets try and see if we can get any details from your EventViewer to helps us determine the cause.

 

Download MiniToolBox, save it to your desktop

 

After your computer shuts itself down or turns itself on do the following:

Run MiniToolBox

Checkmark the following checkbox:

  • List last 10 Event Viewer log

Click Go and post the result "Result.txt". A copy of Result.txt will be saved in the same directory the tool is run

 

 

 

Also Download  Speccy  and extract the contents of the file and then depending if you are running Windows 7 32bit or 64bit run - "Speccy" for (32bit) or "Speccy64" (for 64bit) which ever architecture you are on. Once the information is populated click on Motherboard and right down the BIOS Version.

 

wgoppc.png


Edited by _pinpoint, 11 July 2016 - 12:45 PM.


#7 PikaPirate

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Posted 11 July 2016 - 02:21 PM

Here's the MiniToolbox result file (I hope this is the right thing):

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Sophie (administrator) on 11-07-2016 at 20:18:44
Running from "C:\Users\Sophie\Desktop"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: OptiPlex 790 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/15/2016 08:19:20 PM) (Source: Bonjour Service) (User: )
Description: 476: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (05/15/2016 08:19:20 PM) (Source: Bonjour Service) (User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (12/14/2015 05:40:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: NvNetworkService.exe, version: 2.4.13.69, time stamp: 0x55bab2d2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7274730c
Faulting process id: 0x81c
Faulting application start time: 0xNvNetworkService.exe0
Faulting application path: NvNetworkService.exe1
Faulting module path: NvNetworkService.exe2
Report Id: NvNetworkService.exe3

Error: (12/14/2015 05:40:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: avgidsagent.exe, version: 16.12.0.7303, time stamp: 0x566830f1
Faulting module name: avgnetclix.dll_unloaded, version: 0.0.0.0, time stamp: 0x5644b6ee
Exception code: 0xc0000005
Fault offset: 0x7274730c
Faulting process id: 0x778
Faulting application start time: 0xavgidsagent.exe0
Faulting application path: avgidsagent.exe1
Faulting module path: avgidsagent.exe2
Report Id: avgidsagent.exe3

Error: (12/14/2015 05:40:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: nvSCPAPISvr.exe, version: 7.17.13.5906, time stamp: 0x5654ab8d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7274730c
Faulting process id: 0x460
Faulting application start time: 0xnvSCPAPISvr.exe0
Faulting application path: nvSCPAPISvr.exe1
Faulting module path: nvSCPAPISvr.exe2
Report Id: nvSCPAPISvr.exe3

Error: (12/14/2015 05:40:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: mscorsvw.exe, version: 4.0.30319.34209, time stamp: 0x5348947f
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x7274730c
Faulting process id: 0xccc
Faulting application start time: 0xmscorsvw.exe0
Faulting application path: mscorsvw.exe1
Faulting module path: mscorsvw.exe2
Report Id: mscorsvw.exe3

Error: (12/14/2015 04:04:54 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files\paint.net\PaintDotNet.exe . Error code = 0x8007000e

Error: (12/14/2015 04:03:59 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files\paint.net\PaintDotNet.exe . Error code = 0x8007000e

Error: (12/07/2015 11:00:40 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {ccd78215-746e-4645-aeb5-9a7daf4ad145}

Error: (12/07/2015 10:39:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: UNS.exe, version: 7.1.70.1205, time stamp: 0x50f8c55c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x73c66cc4
Faulting process id: 0x1218
Faulting application start time: 0xUNS.exe0
Faulting application path: UNS.exe1
Faulting module path: UNS.exe2
Report Id: UNS.exe3


System errors:
=============
Error: (07/11/2016 06:59:10 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (07/11/2016 06:55:27 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application User Notification Service service hung on starting.

Error: (07/11/2016 06:53:24 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (07/11/2016 06:53:25 PM) (Source: DCOM) (User: )
Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (07/11/2016 05:22:31 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (07/11/2016 04:39:57 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error:
%%1115 = A system shutdown is in progress.


Error: (07/11/2016 04:39:33 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (07/11/2016 04:36:01 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (07/10/2016 08:51:10 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.

Error: (07/10/2016 08:28:13 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.


Microsoft Office Sessions:
=========================
Error: (05/15/2016 08:19:20 PM) (Source: Bonjour Service)(User: )
Description: 476: ERROR: read_msg errno 0 (The operation completed successfully.)

Error: (05/15/2016 08:19:20 PM) (Source: Bonjour Service)(User: )
Description: ERROR: mDNSPlatformReadTCP - recv: 10053

Error: (12/14/2015 05:40:42 PM) (Source: Application Error)(User: )
Description: NvNetworkService.exe2.4.13.6955bab2d2unknown0.0.0.000000000c00000057274730c81c01d1368d9a8b5ea7C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exeunknown69ba67a7-a281-11e5-9091-1803734e845e

Error: (12/14/2015 05:40:40 PM) (Source: Application Error)(User: )
Description: avgidsagent.exe16.12.0.7303566830f1avgnetclix.dll_unloaded0.0.0.05644b6eec00000057274730c77801d1368d9a3f329eC:\Program Files (x86)\AVG\Av\avgidsagent.exeavgnetclix.dll68d120cc-a281-11e5-9091-1803734e845e

Error: (12/14/2015 05:40:36 PM) (Source: Application Error)(User: )
Description: nvSCPAPISvr.exe7.17.13.59065654ab8dunknown0.0.0.000000000c00000057274730c46001d1368d9772b46bC:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exeunknown6628573e-a281-11e5-9091-1803734e845e

Error: (12/14/2015 05:40:33 PM) (Source: Application Error)(User: )
Description: mscorsvw.exe4.0.30319.342095348947funknown0.0.0.000000000c00000057274730cccc01d1368dedb0af79C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exeunknown646ff8ab-a281-11e5-9091-1803734e845e

Error: (12/14/2015 04:04:54 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files\paint.net\PaintDotNet.exe . Error code = 0x8007000e
C:\Program Files\paint.net\PaintDotNet.exe

Error: (12/14/2015 04:03:59 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: C:\Program Files\paint.net\PaintDotNet.exe . Error code = 0x8007000e
C:\Program Files\paint.net\PaintDotNet.exe

Error: (12/07/2015 11:00:40 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {ccd78215-746e-4645-aeb5-9a7daf4ad145}

Error: (12/07/2015 10:39:17 PM) (Source: Application Error)(User: )
Description: UNS.exe7.1.70.120550f8c55cunknown0.0.0.000000000c000000573c66cc4121801d1312e3dac19e6C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exeunknownf718acc4-9d2a-11e5-9042-1803734e845e


**** End of log ****

 

Speccy lists the bios version as being A11
 



#8 _pinpoint

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Posted 11 July 2016 - 03:22 PM

I see for the Optiplex 790 there have been a few BIOS updates since the release of A11. They are now offering version A18.

 

Please refer to Dell's readme or instructions for updating your BIOS properly

 

here is a link to your models BIOS updates:

 

Dell Optiplex 790 BIOS A18


Edited by _pinpoint, 11 July 2016 - 03:23 PM.


#9 PikaPirate

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Posted 12 July 2016 - 03:46 AM

Would it be particularly safe to do a BIOS update considering the computer turns itself off too? I don't particularly want it to decide to switch off mid-update and mess up the whole BIOS

#10 _pinpoint

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Posted 12 July 2016 - 06:47 AM

Hard to determine, I was assuming your computer at times switched on and stayed on that it was not turning off and on every few minutes. But you are correct if you are afraid of your computer turning off that quickly it is probably safer to not flash the BIOS and try testing some Hardware possibilities that could be causing this problem. 

 

If you have a warranty on the computer through Dell I would call them before doing any of the below listed things as attempting any of them does have the potential of voiding your warranty but if you are comfortable going inside your computer case and do not have a warranty that would cover this for you then these are the few things it may be.

 

  • Faulty power supply causing your computer to restart they sell power supply testers or if you are handy with a multi meter there are video tutorials that explain how to test with them. 

 

  • I have also read of a few people saying it was a faulty power button so they removed the wire that connects the front power button to the motherboard and the problem went away but now they had to turn off the computer in unconventional ways.

 

  • If you have more than 1 stick of ram installed you can try removing all but one and see if the problem goes away. If not remove the stick you just tried and put in the first stick you removed back into a different slot and try again to see if by chance your Ram is causing the weird behavior. This is definitely a tough problem to tackle.

 

Also there are other experts here that have way more knowledge than myself so hopefully one of them can chime in because I am reaching my limits of possible causes but will reply back if I find any new information.


Edited by _pinpoint, 12 July 2016 - 07:22 AM.


#11 hamluis

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Posted 12 July 2016 - 04:29 PM

Hmmm...I would like to see more system information, please do the following:

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Thanks :).
 
Louis


#12 PikaPirate

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Posted 12 July 2016 - 04:55 PM

Here's the speccy report URL: http://speccy.piriform.com/results/IVw4Y1pX2aC7Lx3t40KZFYw

 

It was a nightmare trying to actually post this - I was writing the post on the computer, then it turned itself off. I turned it back on and was greeted with a blue screen of death. This time I just grabbed the URL and I'm using my laptop to post this.

 

Cheers for the help :)



#13 hamluis

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Posted 12 July 2016 - 07:05 PM

FWIW:  http://knowledge.seagate.com/articles/en_US/FAQ/203971en

 

I might be concerned about the Speccy data reflected for SMART, ECC Hardware Recovered.  IMO, generally, if reflected Current is less than reflected Worst...all is assumed by me to be well (with the exception of temperature data, where you cannot make such assumption).

 

I suggest you download/install/run the long generic test, using  SeaTools For Windows (Maxtor, Seagate, Samsung only) Download - http://www.seagate.com/files/www-content/support-content/downloads/seatools/en-us/seatools-for-windows-en-us.pdf .  Do not run any of the other tests/options available on the utility.

 

The test will take some time to run, probably 60 to 120 minutes.

 

Tell us the final verdict (do not post results screenshot), all we need to know is whether the jury decides "Pass" or "Fail".

 

Louis



#14 PikaPirate

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Posted 13 July 2016 - 01:27 PM

Well I ran the short generic test and it passed that, unfortunately I can't get the thing to stay on long enough for a long generic test, I can keep trying to see if I can eventually run a long one anyhow :)

Update: Managed to run the long generic test (3 hours it took!) and the drive passed :)

Edited by PikaPirate, 13 July 2016 - 04:16 PM.


#15 FreeBooter

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Posted 14 July 2016 - 12:02 AM

When you saying computer turn it self on do you mean while computer is power off from power switch computer power on it self?


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