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Win 7 hangs, no internet

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#1 Big Ern

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Posted 10 July 2016 - 12:35 PM

Hi all,

My Toshiba Windows 7 laptop is having some issues. My son said he was playing some game when the computer sound started "hanging" i guess you would say. I cannot connect to the internet, the system is very slow in safe mode and will hang on a regular startup. Bitdefender starts up as normal at first, but then is stopped shortly thereafter and suggests a restart. I have attempted a few MBAM scans with nothing found and they will not complete. 


Any help would be greatly appreciated.

Edited by Big Ern, 10 July 2016 - 12:37 PM.

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#2 buddy215


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Posted 10 July 2016 - 04:55 PM

Rkill may help. If it gives enough relief try performing the other instructions. You may need to transfer RKill to the infected computer

using a flash drive or other medium. Use this intentionally obfuscated link to download RKill....Download Now iExplore.exe

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes so that your normal security software can then run and clean your computer of infections. When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies that stop us from using certain tools. When finished it will display a log file that shows the processes that were terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again. Instead, after running RKill you should immediately scan your computer using some sort of anti-malware or anti-virus program so that the infections can be properly removed.



Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.


DO NOT bump your new topic. Wait for a response from one of the Team Members.

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#3 Big Ern

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Posted 10 July 2016 - 08:45 PM

Thx, BC Advisor...



Edited by Big Ern, 10 July 2016 - 08:45 PM.

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