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43 replies to this topic

#1 drbumfinger

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Posted 10 July 2016 - 11:59 AM

My Machine  hp 2000 notebook

came w/ Windows 7, now running Windows 10 64 bit

 

First sign of trouble was kept getting message that YouCam   webcam had stopped working

Uninstalled webcam, don't use it anyway. Was running Windows 8.1 at the time

Then began getting the "USB device not recognized.  The last USB device malfunctioned....

I never use a USB device of any kind.

An unknown device shows up  in the list of USB's in Device Manager and SOMETIMES in Devices and Printers in Control Panel.

Windows cant recognize it.  Updating or uninstalling don't work.

Gradually losing use of keyboard keys.  First g.h, mute, and backspace.  Now more are going

 

Two Standard USB OpenHCD. host controllers now have yellow triangles

 

"Windows found driver software but encountered a problem...

 

Installed Windows 10 hoping it would install new healthy drivers, nope

 

The disease seems to be  morphing

 

See the topic everywhere, but no solutions.  Lots of bad advice.  Any help greatly appreciated

 


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#2 CKing123

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Posted 10 July 2016 - 03:33 PM

Hello drbumfinger
 
We will use MiniToolBox to get more information
 
3Al62Pm.pngMiniToolBox
 
Download MiniToolBox and move the executable file to your Desktop if you have deleted MiniToolBox from using it before, otherwise skip this step
Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator
Check the following options:
  • List Devices
Once this is done, click on Go and wait for the scan to complete
Once the scan is complete, a log will open.
Please copy/paste the content of the output log in your next reply
 

Gradually losing use of keyboard keys.  First g.h, mute, and backspace.  Now more are going

Do you use a USB keyboard?
 
-CKing

Edited by CKing123, 10 July 2016 - 03:35 PM.

If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#3 drbumfinger

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Posted 10 July 2016 - 06:46 PM

Thank you for addressing my situation.

I have downloaded minitoolbox.
"Test" is not one of the options listed.
Options include flush, report,reset, and list.
 
I use the attached keyboard and touchpad,which I now believe are controlled by usb
cleardot.gif


#4 CKing123

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Posted 10 July 2016 - 06:48 PM

Sorry about that

 

Run MiniToolBox again, and only checkmark List Devices

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

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#5 drbumfinger

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Posted 10 July 2016 - 06:58 PM

 
Name: Speakers (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.0.00000000}.{42AF8248-3F39-4FDA-A69B-1AEAA1F95F91}
 
Name: Microsoft XPS Document Writer
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{9BE9A9B7-9D32-4568-9D90-DF02B4DD20A8}
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&2411E6FE&0&AA
 
Name: Microsoft ACPI-Compliant Control Method Battery
Description: Microsoft ACPI-Compliant Control Method Battery
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt
Device ID: ACPI\PNP0C0A\1
 
Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0B\0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&0&C5
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000000100000
 
Name: AMD High Definition Audio Device
Description: AMD High Definition Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices
Service: AtiHDAudioService
Device ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\4&2A5E0F72&0&0001
 
Name: Root Print Queue
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\PRINTQUEUES
 
Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Device ID: ACPI\HPQ8001\4&29B5139&0
 
Name: Volume Manager
Description: Volume Manager
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: volmgr
Device ID: ROOT\VOLMGR\0000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
 
Name: Microsoft Basic Display Driver
Description: Microsoft Basic Display Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard display types)
Service: BasicDisplay
Device ID: ROOT\BASICDISPLAY\0000
 
Name: HP Wireless Button Driver
Description: HP Wireless Button Driver
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Hewlett-Packard
Service: WirelessButtonDriver
Device ID: ACPI\HPQ6001\2&DABA3FF&2
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000031500000
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB\4&2BF689C5&0
 
Name: PCI standard ISA bridge
Description: PCI standard ISA bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: msisadrv
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_188B103C&REV_11\3&2411E6FE&0&A3
 
Name: AMD SATA Controller
Description: AMD SATA Controller
Class Guid: {4d36e96a-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: amdsata
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_188B103C&REV_00\3&2411E6FE&0&88
 
Name: Microsoft IPv4 IPv6 Transition Adapter Bus
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\IP_TUNNEL_VBUS\IP_TUNNEL_DEVICE_ROOT
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: SWD\IP_TUNNEL_VBUS\TEREDO_TUNNEL_DEVICE
 
Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\THERMALZONE\TZ0_
 
Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0000\4&29B5139&0
 
Name: Synaptics PS/2 Port TouchPad
Description: Synaptics PS/2 Port TouchPad
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: i8042prt
Device ID: ACPI\SYN1E6B\4&29B5139&0
 
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: 
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_188B103C&REV_14\3&2411E6FE&0&A0
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000029500000
 
Name: Microsoft Windows Management Interface for ACPI
Description: Microsoft Windows Management Interface for ACPI
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: WmiAcpi
Device ID: ACPI\PNP0C14\0
 
Name: HID-compliant wireless radio controls
Description: HID-compliant wireless radio controls
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: 
Device ID: HID\HPQ6001\3&9489F59&0&0000
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#000000448D400000
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000019100000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
 
Name: Realtek High Definition Audio
Description: Realtek High Definition Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: IntcAzAudAddService
Device ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_103C188B&REV_1002\4&359B73D8&0&0001
 
Name: Journal Note Writer
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: 
Service: 
Device ID: SWD\PRINTENUM\{B0F51243-B559-4AC9-A0BF-730A35CC06FF}
 
Name: Microsoft Print to PDF
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{9C9DDD9C-9E94-4050-9489-EDBED60CEB0D}
 
Name: Composite Bus Enumerator
Description: Composite Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: CompositeBus
Device ID: ROOT\COMPOSITEBUS\0000
 
Name: Microsoft Virtual Drive Enumerator
Description: Microsoft Virtual Drive Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vdrvroot
Device ID: ROOT\VDRVROOT\0000
 
Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: SWD\IP_TUNNEL_VBUS\ISATAP_0
 
Name: Microsoft AC Adapter
Description: Microsoft AC Adapter
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt
Device ID: ACPI\ACPI0003\2&DABA3FF&2
 
Name: Microsoft Storage Spaces Controller
Description: Microsoft Storage Spaces Controller
Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: spaceport
Device ID: ROOT\SPACEPORT\0000
 
Name: Realtek PCIe FE Family Controller
Description: Realtek PCIe FE Family Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: rt640x64
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_188B103C&REV_05\4&3A4E893B&0&00A8
 
Name:  ST320LT012-9WS14 SATA Disk Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk
Device ID: SCSI\DISK&VEN_&PROD_ST320LT012-9WS14\4&D3E3DB&0&000000
 
Name: Microsoft Kernel Debug Network Adapter
Description: Microsoft Kernel Debug Network Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: kdnic
Device ID: ROOT\KDNIC\0000
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT1
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT2
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT3
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#00000044ACB00000
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB\4&2E3C315C&0
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
 
Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_188B103C&REV_11\3&2411E6FE&0&90
 
Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_188B103C&REV_11\3&2411E6FE&0&98
 
Name: Microphone (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.1.00000000}.{BB1ED14A-F67B-43ED-B69D-CE55251D231A}
 
Name: ACPI Lid
Description: ACPI Lid
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0D\2&DABA3FF&2
 
Name: Microsoft Wi-Fi Direct Virtual Adapter
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&D7D02FE&2&06
 
Name: Microsoft ACPI-Compliant Embedded Controller
Description: Microsoft ACPI-Compliant Embedded Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C09\4&29B5139&0
 
Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C04\4&29B5139&0
 
Name: High Definition Audio Bus
Description: High Definition Audio Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: HDAudBus
Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_188B103C&REV_00\3&2411E6FE&0&09
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&0&A9
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB20\4&15CAC7E8&0
 
Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0103\3&2411E6FE&0
 
Name: UMBus Root Bus Enumerator
Description: UMBus Root Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus
Device ID: ROOT\UMBUS\0000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&0&C0
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB20\4&2EAC2193&0
 
Name: Microsoft Radio Device Enumeration Bus
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\RADIO\{3DB5895D-CC28-44B3-AD3D-6F01A782B8D2}
 
Name: Microsoft Device Association Root Enumerator
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MSDAS\{CE958E9A-424F-4C88-86F4-11314821E75A}
 
Name: ACPI x64-based PC
Description: ACPI x64-based PC
Class Guid: {4d36e966-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL
Device ID: ROOT\ACPI_HAL\0000
 
Name: AMD E-300 APU with Radeon™ HD Graphics
Description: AMD Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Advanced Micro Devices
Service: AmdPPM
Device ID: ACPI\AUTHENTICAMD_-_AMD64_FAMILY_20_MODEL_2_-_AMD_E-300_APU_WITH_RADEON™_HD_GRAPHICS\_0
 
Name: AMD E-300 APU with Radeon™ HD Graphics
Description: AMD Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Advanced Micro Devices
Service: AmdPPM
Device ID: ACPI\AUTHENTICAMD_-_AMD64_FAMILY_20_MODEL_2_-_AMD_E-300_APU_WITH_RADEON™_HD_GRAPHICS\_1
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
 
Name: PCI Express Root Complex
Description: PCI Express Root Complex
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: ACPI\PNP0A08\1
 
Name: System timer
Description: System timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0100\4&29B5139&0
 
Name: High Definition Audio Controller
Description: High Definition Audio Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HDAudBus
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_188B103C&REV_01\3&2411E6FE&0&A2
 
Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0C\2&DABA3FF&2
 
Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: ACPI
Device ID: ACPI_HAL\PNP0C08\0
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: HTREE\ROOT\0
 
Name: Microsoft Basic Render Driver
Description: Microsoft Basic Render Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BasicRender
Device ID: ROOT\BASICRENDER\0000
 
Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\FIXEDBUTTON\2&DABA3FF&2
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_188B103C&REV_00\3&2411E6FE&0&00
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&0&C7
 
Name: System speaker
Description: System speaker
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0800\4&29B5139&0
 
Name: Microsoft GS Wavetable Synth
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\MICROSOFTGSWAVETABLESYNTH
 
Name: Realtek PCIE CardReader
Description: Realtek PCIE CardReader
Class Guid: {4d36e970-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek Semiconduct Corp.
Service: RSP2STOR
Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_188B103C&REV_01\4&1B4E38CA&0&00AA
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&0&A8
 
Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C02\4&29B5139&0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&0&C6
 
Name: HP ePrint
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: HP
Service: 
Device ID: SWD\PRINTENUM\{0928B373-8F9F-4F7E-81C9-349E73793D55}
 
Name: NDIS Virtual Network Adapter Enumerator
Description: NDIS Virtual Network Adapter Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisVirtualBus
Device ID: ROOT\NDISVIRTUALBUS\0000
 
Name: hp DVDRAM GT80N SATA CdRom Device
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Device ID: SCSI\CDROM&VEN_HP&PROD_DVDRAM_GT80N\4&D3E3DB&0&010000
 
Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0200\4&29B5139&0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
 
Name: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Description: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros Communications Inc.
Service: athr
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01\4&24DF40C8&0&00A9
 
Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0B00\4&29B5139&0
 
Name: Stereo Mix (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.1.00000000}.{BA63EA0B-2227-436A-AEA5-83E6A267BF92}
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_1515&SUBSYS_12341022&REV_00\3&2411E6FE&0&38
 
Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: mssmbios
Device ID: ROOT\MSSMBIOS\0000
 
Name: Wi-Fi
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\RADIO\{A9036A42-5648-4377-B6E4-1E7F39751693}
 
Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: swenum
Device ID: ROOT\SYSTEM\0000
 
Name: AMD Radeon HD 6310 Graphics
Description: AMD Radeon HD 6310 Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices, Inc.
Service: amdkmdap
Device ID: PCI\VEN_1002&DEV_9802&SUBSYS_188B103C&REV_00\3&2411E6FE&0&08
 
Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C02\3&2411E6FE&0
 
Name: Remote Desktop Device Redirector Bus
Description: Remote Desktop Device Redirector Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: rdpbus
Device ID: ROOT\RDPBUS\0000
 
Name: Fax
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{073404E7-274C-4EDC-A0FD-D68F4D5081EA}
 
Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_188B103C&REV_11\3&2411E6FE&0&92
 
Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_188B103C&REV_11\3&2411E6FE&0&9A
 
Name: USB Chipidea Controller
Description: USB Chipidea Controller
Class Guid: {bbbe8734-08fa-4966-b6a6-4e5ad010cdd7}
Manufacturer: USB Chipidea Controller
Service: UfxChipidea
Device ID: ROOT\USBFUNCTIONCONTROLLER\0000
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
 This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.
 
Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C01\4&29B5139&0
 
Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor
Device ID: DISPLAY\CMO15A2\4&79595A0&0&UID256
 
 
**** End of log ****


#6 CKing123

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Posted 10 July 2016 - 07:04 PM

Hi

 

Open Device Manager again, and select find all of the USB drivers that have a yellow triangle

One by one, right-click and Uninstall on all those drivers

Right-click your computer name in Device Manager and click Scan for hardware changes. Device manager scans your system and automatically reinstalls your device.

 

Do the USB drivers work now?

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#7 drbumfinger

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Posted 10 July 2016 - 07:09 PM

one comes back as unknown (device descriptor failed)



#8 CKing123

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Posted 10 July 2016 - 07:14 PM

Let's get some more information about this:

 

Run MiniToolBox again, and choose List Devices once again.

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#9 drbumfinger

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Posted 10 July 2016 - 07:16 PM

Name: Speakers (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.0.00000000}.{42AF8248-3F39-4FDA-A69B-1AEAA1F95F91}
 
Name: Microsoft XPS Document Writer
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{9BE9A9B7-9D32-4568-9D90-DF02B4DD20A8}
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A2&SUBSYS_00001022&REV_00\3&2411E6FE&0&AA
 
Name: Microsoft ACPI-Compliant Control Method Battery
Description: Microsoft ACPI-Compliant Control Method Battery
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt
Device ID: ACPI\PNP0C0A\1
 
Name: ACPI Fan
Description: ACPI Fan
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0B\0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1718&SUBSYS_00000000&REV_00\3&2411E6FE&0&C5
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000000100000
 
Name: AMD High Definition Audio Device
Description: AMD High Definition Audio Device
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices
Service: AtiHDAudioService
Device ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\4&2A5E0F72&0&0001
 
Name: Root Print Queue
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\PRINTQUEUES
 
Name: Standard PS/2 Keyboard
Description: Standard PS/2 Keyboard
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard keyboards)
Service: i8042prt
Device ID: ACPI\HPQ8001\4&29B5139&0
 
Name: Volume Manager
Description: Volume Manager
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: volmgr
Device ID: ROOT\VOLMGR\0000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1704&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
 
Name: Microsoft Basic Display Driver
Description: Microsoft Basic Display Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard display types)
Service: BasicDisplay
Device ID: ROOT\BASICDISPLAY\0000
 
Name: HP Wireless Button Driver
Description: HP Wireless Button Driver
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: Hewlett-Packard
Service: WirelessButtonDriver
Device ID: ACPI\HPQ6001\2&DABA3FF&2
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000031500000
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB\4&2BF689C5&0
 
Name: PCI standard ISA bridge
Description: PCI standard ISA bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: msisadrv
Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_188B103C&REV_11\3&2411E6FE&0&A3
 
Name: AMD SATA Controller
Description: AMD SATA Controller
Class Guid: {4d36e96a-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: amdsata
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_188B103C&REV_00\3&2411E6FE&0&88
 
Name: Microsoft IPv4 IPv6 Transition Adapter Bus
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\IP_TUNNEL_VBUS\IP_TUNNEL_DEVICE_ROOT
 
Name: Teredo Tunneling Pseudo-Interface
Description: Microsoft Teredo Tunneling Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: SWD\IP_TUNNEL_VBUS\TEREDO_TUNNEL_DEVICE
 
Name: ACPI Thermal Zone
Description: ACPI Thermal Zone
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\THERMALZONE\TZ0_
 
Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0000\4&29B5139&0
 
Name: Synaptics PS/2 Port TouchPad
Description: Synaptics PS/2 Port TouchPad
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Synaptics
Service: i8042prt
Device ID: ACPI\SYN1E6B\4&29B5139&0
 
Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: 
Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_188B103C&REV_14\3&2411E6FE&0&A0
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000029500000
 
Name: Microsoft Windows Management Interface for ACPI
Description: Microsoft Windows Management Interface for ACPI
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: WmiAcpi
Device ID: ACPI\PNP0C14\0
 
Name: HID-compliant wireless radio controls
Description: HID-compliant wireless radio controls
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: 
Device ID: HID\HPQ6001\3&9489F59&0&0000
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#000000448D400000
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#0000000019100000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1701&SUBSYS_00000000&REV_00\3&2411E6FE&0&C1
 
Name: Realtek High Definition Audio
Description: Realtek High Definition Audio
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: IntcAzAudAddService
Device ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_103C188B&REV_1002\4&359B73D8&0&0001
 
Name: Journal Note Writer
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: 
Service: 
Device ID: SWD\PRINTENUM\{B0F51243-B559-4AC9-A0BF-730A35CC06FF}
 
Name: Microsoft Print to PDF
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{9C9DDD9C-9E94-4050-9489-EDBED60CEB0D}
 
Name: Composite Bus Enumerator
Description: Composite Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: CompositeBus
Device ID: ROOT\COMPOSITEBUS\0000
 
Name: Microsoft Virtual Drive Enumerator
Description: Microsoft Virtual Drive Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vdrvroot
Device ID: ROOT\VDRVROOT\0000
 
Name: Microsoft ISATAP Adapter
Description: Microsoft ISATAP Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: tunnel
Device ID: SWD\IP_TUNNEL_VBUS\ISATAP_0
 
Name: Microsoft AC Adapter
Description: Microsoft AC Adapter
Class Guid: {72631e54-78a4-11d0-bcf7-00aa00b7b32a}
Manufacturer: Microsoft
Service: CmBatt
Device ID: ACPI\ACPI0003\2&DABA3FF&2
 
Name: Microsoft Storage Spaces Controller
Description: Microsoft Storage Spaces Controller
Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: spaceport
Device ID: ROOT\SPACEPORT\0000
 
Name: Realtek PCIe FE Family Controller
Description: Realtek PCIe FE Family Controller
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: rt640x64
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_188B103C&REV_05\4&3A4E893B&0&00A8
 
Name:  ST320LT012-9WS14 SATA Disk Device
Description: Disk drive
Class Guid: {4d36e967-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard disk drives)
Service: disk
Device ID: SCSI\DISK&VEN_&PROD_ST320LT012-9WS14\4&D3E3DB&0&000000
 
Name: Microsoft Kernel Debug Network Adapter
Description: Microsoft Kernel Debug Network Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: kdnic
Device ID: ROOT\KDNIC\0000
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT1
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT2
 
Name: Generic volume shadow copy
Description: Generic volume shadow copy
Class Guid: {533c5b84-ec70-11d2-9505-00c04f79deaf}
Manufacturer: Microsoft
Service: 
Device ID: STORAGE\VOLUMESNAPSHOT\HARDDISKVOLUMESNAPSHOT3
 
Name: Generic volume
Description: Generic volume
Class Guid: {71a27cdd-812a-11d0-bec7-08002be2092f}
Manufacturer: Microsoft
Service: volsnap
Device ID: STORAGE\VOLUME\{F2A479F0-627A-11E3-824F-806E6F6E6963}#00000044ACB00000
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB\4&2E3C315C&0
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&2411E6FE&0&A4
 
Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_188B103C&REV_11\3&2411E6FE&0&90
 
Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci
Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_188B103C&REV_11\3&2411E6FE&0&98
 
Name: Microphone (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.1.00000000}.{BB1ED14A-F67B-43ED-B69D-CE55251D231A}
 
Name: ACPI Lid
Description: ACPI Lid
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0D\2&DABA3FF&2
 
Name: Microsoft Wi-Fi Direct Virtual Adapter
Description: Microsoft Wi-Fi Direct Virtual Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: vwifimp
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP_WFD\5&D7D02FE&2&06
 
Name: Microsoft ACPI-Compliant Embedded Controller
Description: Microsoft ACPI-Compliant Embedded Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C09\4&29B5139&0
 
Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C04\4&29B5139&0
 
Name: High Definition Audio Bus
Description: High Definition Audio Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: AMD
Service: HDAudBus
Device ID: PCI\VEN_1002&DEV_1314&SUBSYS_188B103C&REV_00\3&2411E6FE&0&09
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A1&SUBSYS_00001022&REV_00\3&2411E6FE&0&A9
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB20\4&15CAC7E8&0
 
Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0103\3&2411E6FE&0
 
Name: UMBus Root Bus Enumerator
Description: UMBus Root Bus Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: umbus
Device ID: ROOT\UMBUS\0000
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1700&SUBSYS_00000000&REV_43\3&2411E6FE&0&C0
 
Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub
Device ID: USB\ROOT_HUB20\4&2EAC2193&0
 
Name: Microsoft Radio Device Enumeration Bus
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\RADIO\{3DB5895D-CC28-44B3-AD3D-6F01A782B8D2}
 
Name: Microsoft Device Association Root Enumerator
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MSDAS\{CE958E9A-424F-4C88-86F4-11314821E75A}
 
Name: ACPI x64-based PC
Description: ACPI x64-based PC
Class Guid: {4d36e966-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL
Device ID: ROOT\ACPI_HAL\0000
 
Name: AMD E-300 APU with Radeon™ HD Graphics
Description: AMD Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Advanced Micro Devices
Service: AmdPPM
Device ID: ACPI\AUTHENTICAMD_-_AMD64_FAMILY_20_MODEL_2_-_AMD_E-300_APU_WITH_RADEON™_HD_GRAPHICS\_0
 
Name: AMD E-300 APU with Radeon™ HD Graphics
Description: AMD Processor
Class Guid: {50127dc3-0f36-415e-a6cc-4cb3be910b65}
Manufacturer: Advanced Micro Devices
Service: AmdPPM
Device ID: ACPI\AUTHENTICAMD_-_AMD64_FAMILY_20_MODEL_2_-_AMD_E-300_APU_WITH_RADEON™_HD_GRAPHICS\_1
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1703&SUBSYS_00000000&REV_00\3&2411E6FE&0&C3
 
Name: PCI Express Root Complex
Description: PCI Express Root Complex
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: ACPI\PNP0A08\1
 
Name: System timer
Description: System timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0100\4&29B5139&0
 
Name: High Definition Audio Controller
Description: High Definition Audio Controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: HDAudBus
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_188B103C&REV_01\3&2411E6FE&0&A2
 
Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C0C\2&DABA3FF&2
 
Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: ACPI
Device ID: ACPI_HAL\PNP0C08\0
 
Name: 
Description: 
Class Guid: 
Manufacturer: 
Service: 
Device ID: HTREE\ROOT\0
 
Name: Microsoft Basic Render Driver
Description: Microsoft Basic Render Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: BasicRender
Device ID: ROOT\BASICRENDER\0000
 
Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\FIXEDBUTTON\2&DABA3FF&2
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1510&SUBSYS_188B103C&REV_00\3&2411E6FE&0&00
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1719&SUBSYS_00000000&REV_00\3&2411E6FE&0&C7
 
Name: System speaker
Description: System speaker
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0800\4&29B5139&0
 
Name: Microsoft GS Wavetable Synth
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\MICROSOFTGSWAVETABLESYNTH
 
Name: Realtek PCIE CardReader
Description: Realtek PCIE CardReader
Class Guid: {4d36e970-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek Semiconduct Corp.
Service: RSP2STOR
Device ID: PCI\VEN_10EC&DEV_5229&SUBSYS_188B103C&REV_01\4&1B4E38CA&0&00AA
 
Name: Unknown USB Device (Device Descriptor Request Failed)
Description: Unknown USB Device (Device Descriptor Request Failed)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: 
Device ID: USB\VID_0000&PID_0002\5&C5F36CC&0&1
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. 
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&2411E6FE&0&A8
 
Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C02\4&29B5139&0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1716&SUBSYS_00000000&REV_00\3&2411E6FE&0&C6
 
Name: HP ePrint
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: HP
Service: 
Device ID: SWD\PRINTENUM\{0928B373-8F9F-4F7E-81C9-349E73793D55}
 
Name: NDIS Virtual Network Adapter Enumerator
Description: NDIS Virtual Network Adapter Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: NdisVirtualBus
Device ID: ROOT\NDISVIRTUALBUS\0000
 
Name: hp DVDRAM GT80N SATA CdRom Device
Description: CD-ROM Drive
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Device ID: SCSI\CDROM&VEN_HP&PROD_DVDRAM_GT80N\4&D3E3DB&0&010000
 
Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0200\4&29B5139&0
 
Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: PCI\VEN_1022&DEV_1702&SUBSYS_00000000&REV_00\3&2411E6FE&0&C2
 
Name: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Description: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Qualcomm Atheros Communications Inc.
Service: athr
Device ID: PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01\4&24DF40C8&0&00A9
 
Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0B00\4&29B5139&0
 
Name: Stereo Mix (Realtek High Definition Audio)
Description: Audio Endpoint
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Manufacturer: Microsoft
Service: 
Device ID: SWD\MMDEVAPI\{0.0.1.00000000}.{BA63EA0B-2227-436A-AEA5-83E6A267BF92}
 
Name: PCI-to-PCI Bridge
Description: PCI-to-PCI Bridge
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: pci
Device ID: PCI\VEN_1022&DEV_1515&SUBSYS_12341022&REV_00\3&2411E6FE&0&38
 
Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: mssmbios
Device ID: ROOT\MSSMBIOS\0000
 
Name: Wi-Fi
Description: Generic software device
Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}
Manufacturer: Microsoft
Service: 
Device ID: SWD\RADIO\{A9036A42-5648-4377-B6E4-1E7F39751693}
 
Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: swenum
Device ID: ROOT\SYSTEM\0000
 
Name: AMD Radeon HD 6310 Graphics
Description: AMD Radeon HD 6310 Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices, Inc.
Service: amdkmdap
Device ID: PCI\VEN_1002&DEV_9802&SUBSYS_188B103C&REV_00\3&2411E6FE&0&08
 
Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C02\3&2411E6FE&0
 
Name: Remote Desktop Device Redirector Bus
Description: Remote Desktop Device Redirector Bus
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: rdpbus
Device ID: ROOT\RDPBUS\0000
 
Name: Fax
Description: Local Print Queue
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Manufacturer: Microsoft
Service: 
Device ID: SWD\PRINTENUM\{073404E7-274C-4EDC-A0FD-D68F4D5081EA}
 
Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_188B103C&REV_11\3&2411E6FE&0&92
 
Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci
Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_188B103C&REV_11\3&2411E6FE&0&9A
 
Name: System board
Description: System board
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0C01\4&29B5139&0
 
Name: Generic PnP Monitor
Description: Generic PnP Monitor
Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard monitor types)
Service: monitor
Device ID: DISPLAY\CMO15A2\4&79595A0&0&UID256


#10 drbumfinger

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Posted 10 July 2016 - 07:19 PM

 
Name: Unknown USB Device (Device Descriptor Request Failed)
Description: Unknown USB Device (Device Descriptor Request Failed)
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: 
Device ID: USB\VID_0000&PID_0002\5&C5F36CC&0&1
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. 
 
 
**** End of log ****
Identified as problem by minitoolbox


#11 drbumfinger

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Posted 10 July 2016 - 07:42 PM

webcam symbol appears in taskbar accompanied by chime when error code pops up. occurred in 8,1 and now 10 



#12 CKing123

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Posted 10 July 2016 - 07:47 PM

Hello drbumfinger

I will be away from the computer for a few hours

-CKing

If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#13 drbumfinger

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Posted 10 July 2016 - 08:22 PM

thank you for letting me know, and thanks for your help! 



#14 CKing123

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Posted 10 July 2016 - 11:10 PM

Lets try the drivers from the computer manufacturer. First of all, we need the Speccy report

 

Collecting Information using Speccy

Download and open Speccy (This is a portable version because the installer bundles unwanted programs)

You will see a spinning circle at the bottom. Wait for it to finish and disappear

 

eqIYiAB.png

 

Go to File > Publish Snapshot

A warning will appear of publishing the snapshot, click Yes

Now, a window will come, and click on Copy to Clipboard and paste it into your next reply

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#15 drbumfinger

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Posted 10 July 2016 - 11:42 PM

http://speccy.piriform.com/results/nzHFrPUajJ7f4ic30cTM6Mb






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