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BSOD: Thread_Stuck_in_Devive_Driver


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#16 judyjht

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Posted 11 July 2016 - 11:53 PM

Driver Verifier - No BSOD.  Completed Successfully

HDD Diagnostics - no clue what to do

Test Ram - I think I got it on the thumb drive but I have clicked on each of the 4 items and none of them work.  This is what the drive shows:

 

Copying - 18KB  File

mt86plus - 147KB  File

Readme - 2KB  Text Document

sysllinux.cfg - 1KM  CFG File

 

I have no idea where to go from here!  I have to go to bed now (1 AM here) and clear my head.  This is really frustrating.  Please bear with me!



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#17 usasma

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Posted 12 July 2016 - 06:37 AM

I don't need the Perfmon report, so don't worry about it.

 

Your UEFI/BIOS (version 1.05.04) dates from 2016.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

The WER section of the MSINFO32 report shows problems with the ST Microelectronics Accelerometer driver.

Please:

- download a fresh copy of the latest, W10 compatible version of this driver package from the Dell support page for your model

- uninstall the current version from your system using Control Panel...Programs and Features

- install the freshly downloaded driver package

- monitor for further BSOD's

 

There are other memory dumps that might be suggestive of a hardware/compatibility/low-level driver problem, but we'll have to see what happens after fixing the Hard Drive Accelerometer drivers.

 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Sat Jul  9 14:32:24.697 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070916-8218-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:00:12.469
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+dbc )
BugCheck 100000EA, {ffffe001ce074040, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe001ce074040, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i5-6300HQ CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2304
  BIOS Version                  1.05.04
  BIOS Release Date             05/27/2016
  Manufacturer                  Dell Inc.
  Product Name                  Precision 7510
  Baseboard Product             0W4F4V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 22 15:01:46.427 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-8859-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 3:39:09.201
Probably caused by :ntkrnlmp.exe ( nt!KiDeliverApc+134 )
BugCheck 19, {20, ffffe00043b5f340, ffffe00043b5f400, c0c000d}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe00043b5f340, The pool entry we were looking for within the page.
Arg3: ffffe00043b5f400, The next pool entry.
Arg4: 000000000c0c000d, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  pcdrsysinfosto
FAILURE_BUCKET_ID: 0x19_20_nt!KiDeliverApc
CPUID:        "Intel® Core™ i5-6300HQ CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2304
  BIOS Version                  1.2.0
  BIOS Release Date             11/16/2015
  Manufacturer                  Dell Inc.
  Product Name                  Precision 7510
  Baseboard Product             0W4F4V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 10:59:09.251 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062116-8343-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:15:22.025
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :iaStorA.sys ( iaStorA+c90cc )
BugCheck D1, {ffffd00029bed000, 2, 1, fffff800777290cc}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffd00029bed000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800777290cc, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  pcdrrealtime.p
FAILURE_BUCKET_ID: AV_iaStorA!Unknown_Function
CPUID:        "Intel® Core™ i5-6300HQ CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2304
  BIOS Version                  1.2.0
  BIOS Release Date             11/16/2015
  Manufacturer                  Dell Inc.
  Product Name                  Precision 7510
  Baseboard Product             0W4F4V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul  9 14:32:24.697 2016 (UTC - 4:00)**************************
CmgCrypt.SYS                Tue Jul 10 19:04:49 2012 (4FFCB511)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
rawdsk3.sys                 Tue Feb 11 16:10:17 2014 (52FA91B9)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
stdcfltn.sys                Thu Jan  8 21:01:11 2015 (54AF3667)
ST_Accel.sys                Wed Feb 25 02:09:05 2015 (54ED7511)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
POADrvr.sys                 Thu May 21 10:41:03 2015 (555DEE7F)
amdkmpfd.sys                Mon May 25 16:25:23 2015 (55638533)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
klbackupdisk.sys            Tue Jun  2 16:18:33 2015 (556E0F99)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
kl1.sys                     Thu Jun 18 14:58:13 2015 (558314C5)
DellRctl.sys                Wed Jun 24 04:23:09 2015 (558A68ED)
cm_km.sys                   Wed Jul  1 14:08:29 2015 (55942C9D)
RtsPer.sys                  Tue Aug  4 04:53:27 2015 (55C07D87)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
Apfiltr.sys                 Mon Oct  5 02:50:33 2015 (56121DB9)
RTDVHD64.sys                Tue Oct  6 01:36:32 2015 (56135DE0)
dptf_acpi.sys               Fri Oct 23 15:24:17 2015 (562A8961)
dptf_cpu.sys                Fri Oct 23 15:24:21 2015 (562A8965)
klkbdflt.sys                Tue Oct 27 21:23:45 2015 (563023A1)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
kneps.sys                   Mon Nov 23 04:19:35 2015 (5652DA27)
klwtp.sys                   Mon Nov 23 06:57:57 2015 (5652FF45)
klbackupflt.sys             Thu Nov 26 04:59:25 2015 (5656D7FD)
atikmpag.sys                Mon Nov 30 00:10:52 2015 (565BDA5C)
atikmdag.sys                Mon Nov 30 00:32:50 2015 (565BDF82)
klpd.sys                    Thu Dec  3 11:35:34 2015 (56606F56)
klflt.sys                   Fri Dec  4 08:27:50 2015 (566194D6)
SEDFilter.sys               Wed Jan 20 18:21:44 2016 (56A01688)
IntcDAud.sys                Tue Jan 26 06:46:55 2016 (56A75CAF)
Netwtw04.sys                Thu Feb 25 13:26:53 2016 (56CF476D)
klim6.sys                   Fri Feb 26 08:38:37 2016 (56D0555D)
ibtusb.sys                  Tue Mar 15 15:10:12 2016 (56E85E14)
klif.sys                    Mon Apr 11 16:29:29 2016 (570C0929)
iaStorA.sys                 Thu Apr 21 06:48:40 2016 (5718B008)
igdkmd64.sys                Fri Apr 22 16:37:26 2016 (571A8B86)
klhk.sys                    Thu May 12 13:03:02 2016 (5734B746)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 22 15:01:46.427 2016 (UTC - 4:00)**************************
PDFsFilter.sys              Thu Aug 23 17:57:13 2012 (5036A739)
psi_mf_amd64.sys            Thu Feb  7 04:28:21 2013 (511373B5)
usb3Hub.sys                 Mon Mar 16 05:15:44 2015 (55069F40)
dptf_acpi.sys               Thu Jul 23 14:24:12 2015 (55B1314C)
dptf_cpu.sys                Thu Jul 23 14:24:14 2015 (55B1314E)
esif_lf.sys                 Thu Jul 23 14:24:27 2015 (55B1315B)
Netwtw02.sys                Sun Aug  9 07:34:30 2015 (55C73AC6)
iaStorA.sys                 Tue Aug 18 08:18:59 2015 (55D322B3)
ibtusb.sys                  Tue Aug 25 00:19:02 2015 (55DBECB6)
IntcDAud.sys                Fri Sep  4 09:55:37 2015 (55E9A2D9)
igdkmd64.sys                Tue Sep 15 14:01:37 2015 (55F85D01)
kldisk.sys                  Tue Nov 10 08:38:35 2015 (5641F35B)
atikmpag.sys                Mon Nov 16 13:54:58 2015 (564A2682)
atikmdag.sys                Mon Nov 16 14:18:38 2015 (564A2C0E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 10:59:09.251 2016 (UTC - 4:00)**************************
klbackupflt.sys             Wed Apr 15 21:09:36 2015 (552F0BD0)
klkbdflt.sys                Tue Jun  2 08:36:30 2015 (556DA34E)
klwtp.sys                   Wed Jun  3 11:29:28 2015 (556F1D58)
kneps.sys                   Fri Jun 19 08:22:49 2015 (55840999)
klpd.sys                    Wed Sep 23 07:10:31 2015 (560288A7)
klflt.sys                   Thu Sep 24 07:48:42 2015 (5603E31A)
kldisk.sys                  Fri Jan 22 05:56:11 2016 (56A20ACB)
klim6.sys                   Fri Feb 26 07:35:04 2016 (56D04678)
klif.sys                    Tue Apr 12 07:21:38 2016 (570CDA42)
klwfp.sys                   Fri Apr 15 07:26:03 2016 (5710CFCB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 10 16:07:55.306 2016 (UTC - 4:00)**************************
pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 12 08:32:40.387 2016 (UTC - 4:00)**************************
klim6.sys                   Mon Jun  8 04:49:57 2015 (55755735)
klhk.sys                    Mon Jul 20 12:10:03 2015 (55AD1D5B)
klwfp.sys                   Mon Sep 28 09:35:13 2015 (56094211)
klif.sys                    Sat Feb 20 03:03:26 2016 (56C81DCE)

CmgCrypt.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=rawdsk3.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
POADrvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
DellRctl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
SEDFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
Netwtw04.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=Netwtw02.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys



 


Edited by usasma, 12 July 2016 - 06:51 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#18 usasma

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Posted 12 July 2016 - 06:51 AM

I didn't see your last post before posting my things.

 

W8/10 systems came with a UEFI instead of a BIOS - as such it's not as easy to run diagnostics.

As for the HDD test, run the Seagate Seatools for Windows test (do it while you're in Windows)

As for the MemTest, ensure that you follow the directions for MemTest86 - NOT MemTest86+

 

But, as you've already run the Dell diagnostics, it's probably not necessary to run the other diagnostics


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#19 judyjht

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Posted 12 July 2016 - 01:51 PM

W8/10 systems came with a UEFI instead of a BIOS - as such it's not as easy to run diagnostics.

As for the HDD test, run the Seagate Seatools for Windows test (do it while you're in Windows)  I did the Short & Long test on both drives and everything PASSED

As for the MemTest, ensure that you follow the directions for MemTest86 - NOT MemTest86+

 

But, as you've already run the Dell diagnostics, it's probably not necessary to run the other diagnostics

I am going to do the Mem test now (I hope).  I'll let you know what happens.



#20 judyjht

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Posted 12 July 2016 - 02:09 PM

The Mem Test has me stumped!  Can you please get me specific instructions:  I am going to do the thumb drive option.

 



#21 usasma

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Posted 13 July 2016 - 06:17 AM

Download the file from this link:  http://www.memtest86.com/downloads/memtest86-usb.zip

As with any direct download, scan it with an antivirus in order to be sure it isn't infected.

 

Then, follow these directions (from this link:  http://www.memtest86.com/technical.htm#win )

- right click on the downloaded file (memtest86-usb.zip) and select the "Extract to Here" option.  This places the USB image and imaging tool into the current folder

- double click on the included imageUSB.exe tool.   It will already have the image file selected, so you just need to choose which connected USB drive to turn into a bootable drive.  Note that this will erase all data on the drive.

 

In step 1, select the USB drive by clicking on the box to the left of the drive you want to use.  Then, in step 4, click on the "Write to UFD" button and wait until it's done.  Once it's done, click on "Exit"


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#22 judyjht

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Posted 13 July 2016 - 10:40 PM

OK I did that - now what?  It was not easy - it was a major production but I think I finally got it. 



#23 usasma

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Posted 15 July 2016 - 04:35 AM

Shut the computer down, insert the flash drive, then start tapping the F12 key while starting the computer up.

Keep tapping F12 until the Dell logo goes away.

 

Then, select the flash drive from the menu and press Enter.

The program will automatically launch and run.

Let it run for 3 passes

Then, just shut the system off in order to stop the test.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#24 judyjht

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Posted 15 July 2016 - 01:22 PM

3 Passes - No errors.  Now what?



#25 usasma

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Posted 15 July 2016 - 08:11 PM

Run the rest of the diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#26 judyjht

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Posted 15 July 2016 - 08:44 PM

can you give me an idea of what I am supposed to do on that website??


Edited by judyjht, 15 July 2016 - 08:45 PM.


#27 usasma

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Posted 16 July 2016 - 05:10 AM

Lets go at this from a different direction right now.

Did you update the accelerometer driver from the Dell support website?

It's on this page:  http://www.dell.com/support/home/us/en/04/product-support/product/precision-m7510-workstation/drivers/advanced

It's in the "Chipset" section and is the 4th one down from the top.

It's titlled "ST Microelectronics Accelerometer Driver for Free Fall Data Protection"

 

1)  Download the above driver package

2)  Uninstall the current package from your system.

3)  Install the freshly downloaded driver package by double clicking on it

4)  Monitor for further BSOD's

 

If further BSOD's occur, please zip up the contnets of the C:\Windows\Minidump folder.

If you have problems zipping it, copy it to your Desktop and zip it up there.

Then upload the .zip folder with your next post.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#28 judyjht

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Posted 16 July 2016 - 11:27 AM

OK I had already done that but I just deleted and downloaded it again.  We will see what happens.  Fingers are crossed!



#29 judyjht

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Posted 22 July 2016 - 09:51 AM

Here we go again!!  This BSOD said Memory_Management

 

I have not had this many BSODs on my 10 year old desktop.  Really disappointing since I spent a lot of $$ on it.  I am thinking this is a lemon!  Thoughts on that??

Attached Files



#30 usasma

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Posted 24 July 2016 - 05:19 AM

There's 3 things that can cause BSOD's:

- 3rd party drivers (over 90% of BSOD's are due to this)

- hardware (less than 10% of BSOD's are due to this)

- Windows drivers (less than 1% of BSOD's are due to this)

 

A wipe and reinstall of the OS (with factory or Microsoft recovery media - either made or ordered from them) is the "test" to rule out everything.

A successful install tells us that, most likely , the Windows installation is OK (there is the possibility of corrupted installation media)

If the system still BSOD's, then it's most likely a hardware problem (as long as you haven't installed any 3rd party programs).

And, since you haven't installed any 3rd party programs, that will tell you if that was the cause or not (if the system doesn't BSOD after the clean install - then it must've been something that was added after the initial install of Windows).

 

THe latest memory dump shows no 3rd party drivers.

As such, this is most likely hardware (although Windows may still be suspect)

If you wish to return this for repair to Dell, one of the things they are going to ask is if you've restored the system with the recovery media.

If you haven't done this, they'll have you do it before they take it back.

 

In short, contact Dell or the people who hold the warranty on the system and see what they want you to do.

Backup your data now - in case they tell you to wipe it (or they have you send it in and they wipe it for you).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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