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Malware keeps coming back moments after removal and multiple suspicious processe


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21 replies to this topic

#1 Therrrmite

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Posted 09 July 2016 - 11:02 PM

So I got infected and I already scanned with Malwarebytes but it still comes back when I turn on my pc again. I also have multiple conhost.exe and csrss.exe processes going on at once I don't that's normal.it also messes up my Google Chrome and some of my other shortcut, when ever I try to open them the name is showed backwards. I don't know what to do, it shows that I have 0 threats but I clearly dont. Please help

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#2 nasdaq

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Posted 10 July 2016 - 08:24 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems persists.

#3 Therrrmite

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Posted 10 July 2016 - 11:05 AM

So i just tried to downloaded farbar on my other computer but windows defender and google chrome said it had a virus so i scanned it and it had a system 32 trojan. is that supposed to happen? (my other computer is clean)


Edited by Therrrmite, 10 July 2016 - 11:21 AM.


#4 nasdaq

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Posted 10 July 2016 - 01:01 PM

Your protection software may be signaling this. It's a false positive.

Can you dequarantine the downloaded file and run it?

#5 Therrrmite

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Posted 10 July 2016 - 08:05 PM

here

Attached Files


Edited by Therrrmite, 10 July 2016 - 08:07 PM.


#6 nasdaq

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Posted 11 July 2016 - 07:41 AM


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start


CreateRestorePoint:
EmptyTemp:

HKLM-x32\...\Run: [] => [X]
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
HKU\S-1-5-21-280828655-3965473238-531154024-1001\...\Run: [loveday] => "C:\Program Files (x86)\anway\loveday.exe"
HKU\S-1-5-21-280828655-3965473238-531154024-1001\...\Run: [fastweb] => "C:\Program Files (x86)\FastWeb\fastweb.exe"
HKU\S-1-5-21-280828655-3965473238-531154024-1001\...\Run: [menorah] => "C:\Program Files (x86)\bailiff\assoc.exe"
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
CHR Extension: (Chrome Web Store Payments) - C:\Users\alex barrera\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-04-02]
S1 ekivtonq; \??\C:\WINDOWS\system32\drivers\ekivtonq.sys [X]
S1 mhtaiomk; \??\C:\WINDOWS\system32\drivers\mhtaiomk.sys [X]
C:\Program Files (x86)\anway
C:\Program Files (x86)\FastWeb
C:\Program Files (x86)\bailiff
C:\Users\alex barrera\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
CustomCLSID: HKU\S-1-5-21-280828655-3965473238-531154024-1001_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\alex barrera\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-280828655-3965473238-531154024-1001_Classes\CLSID\{E8CF3E55-F919-49D9-ABC0-948E6CB34B9F}\InprocServer32 -> C:\Users\alex barrera\AppData\Local\Google\Update\1.3.29.5\psuser_64.dll => No File
Task: {1D44C86A-A472-4149-A6B0-97C3AD7B57D9} - \GoogleUpdateTaskMachineCore -> No File <==== ATTENTION
Task: {225B2E2E-3114-43F5-BF80-F8CAFD81F0F7} - no filepath
Task: {31625874-008D-426C-A43A-E57519F81FA9} - \User_Feed_Synchronization-{E6F1A947-0767-4BB7-8C90-5EC19B22BB2D} -> No File <==== ATTENTION
Task: {403F86E3-BA69-49AF-83B2-EF95611F96C9} - no filepath
Task: {48C430C8-A4AD-45B9-94E1-CC84CD002834} - no filepath
Task: {7C6BF5A7-19A1-4652-B56A-82E27E313BEB} - \{4400912F-D119-4FAB-B6D2-019B8F61FD14} -> No File <==== ATTENTION
Task: {8A73676E-47FD-4076-AA86-0CE4793AD497} - no filepath
Task: {8C5D75EE-8CFE-455B-8A61-A36FF7CA83CA} - \GoogleUpdateTaskMachineUA -> No File <==== ATTENTION
Task: {AC4E652F-978B-4EE3-B0D9-87DA8A39F650} - \{4D166349-0221-49F2-8D6D-B01FED9004EA} -> No File <==== ATTENTION
Task: {B6D757E2-31A8-4D80-BA74-F7F62854AEDF} - no filepath
Task: {BB721BA1-2298-41FF-B0BF-656871FAC947} - \{0D090A47-0E79-0C0A-0E11-047A090F110F} -> No File <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Please post the logs and let me know what problem persists.

#7 Therrrmite

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Posted 11 July 2016 - 02:25 PM

can i continue to use my computer normally now?

Attached Files



#8 Therrrmite

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Posted 15 July 2016 - 10:53 AM

Hello?

#9 Therrrmite

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Posted 15 July 2016 - 03:22 PM

Also I can't turn on widows defender is there a way to turn it back on?

#10 nasdaq

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Posted 16 July 2016 - 08:05 AM

Hello, Welcome to SpywareInfoForum.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.
 
Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Winlogon: [Shell] explorer.exe [4515264 2016-05-28] (Microsoft Corporation)
HKLM-x32\...\Winlogon: [Shell] explorer.exe [4074160 2016-05-28] (Microsoft Corporation)
SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} -  No File
SSODL-x32: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} -  No File
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [] => [X]
CHR Extension: (Chrome Web Store Payments) - C:\Users\TEEYK\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2016-07-16]
C:\Users\TEEYK\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Farbar's Service Scanner utility
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/
and Save to your Desktop.
If using Windows 7 or Vista, Right-Click on fss.exe and select Run As Administrator.
If using XP, double-click to start.
Answer Yes to ok when prompted.
If your firewall then puts out a prompt, again, allow it to run.
Once FSS is on-screen, be sure the following items are checkmarked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update
Windows Defender


Click on "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Copy & Paste contents of FSS.txt into your reply.

Please let me know what problem persists with this computer.

With no virus protection you are at risk - Your call if you want to use the internet.

#11 Therrrmite

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Posted 16 July 2016 - 11:14 AM

here

Attached Files

  • Attached File  FRST.txt   40.62KB   3 downloads


#12 nasdaq

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Posted 17 July 2016 - 07:52 AM

Looking good.

If you still have a problem with Windows Defender please download and run the Farbar's Service Scanner utility as I previously requested.

#13 Therrrmite

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Posted 17 July 2016 - 11:03 AM

Thank you so much man I don't know what I would have done with out you. really appreciate everything you did for me.

#14 Therrrmite

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Posted 17 July 2016 - 11:18 AM

i still can't turn it on

Attached Files

  • Attached File  FSS.txt   2.55KB   5 downloads


#15 nasdaq

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Posted 18 July 2016 - 06:43 AM

Copy the text IN THE QUOTE BOX below to notepad. Save it as fixme.reg to your desktop.
Be sure the "Save as" type is set to "all files" Once you have saved Right click the .reg file and allow it to merge with the registry.
 

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender]
"DisableAntiSpyware"=-


Restart the computer when completed.

You can delete the fixme.reg file when done.

How is it now?




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