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Random frequency of BSOD occurrences


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#1 ntuttle

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Posted 09 July 2016 - 10:03 PM

· OS Windows 10
· x86 (32-bit) or x64 ? 64-bit
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM Windows 8, upgrade to Windows 10
· Age of system (hardware) 3 years
· Age of OS installation - have you re-installed the OS? 10 months

· CPU Intel Core i3
· Video Card Intel HD Graphics 4000
· MotherBoard - (if NOT a laptop) N/A
· Power Supply - brand & wattage (skip if laptop) N/A

· System Manufacturer Acer
· Exact model number (if laptop, check label on bottom) Aspire V3-571-6456

· Laptop or Desktop? Laptop

 

I've been getting random CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION BSODs for the longest time, with varying frequencies (seem to be clustered and sometimes won't happen for about a month) and mostly occurring when resuming from sleep or the system is slightly knocked by moving it. I've done a bit of research and have found a driver or RAM may be at fault, but nothing I've tried has worked out. I seem to remember having frequent KERNEL_DATA_INPAGE_ERROR as well but those have gone away.

 

Thanks in advance,

Ntuttle

Attached Files



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#2 usasma

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Posted 11 July 2016 - 02:24 PM

Perfmon shows Avira having problems:

1)  Try some of these free scans (to see if Avira has been compromised):

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

2)  If the scans come up clean, then:

- download a fresh copy of Avira

- uninstall your current copy

- install the freshly downloaded copy.

- monitor for further problems.

 

More to follow, my File Explorer is acting up and I need to reboot......


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 11 July 2016 - 02:35 PM

Your UEFI/BIOS (version V2.21) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

About ½ of the BSOD's point to a hardware problem with your disk.

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive diagnostics.

 

Your MiniTool Partition Wizard software has drivers that date from 2009.   Please uninstall it.

 

Beyond that, if all the hardware tests pass and none of the other steps stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jul  6 17:43:41.486 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070616-40109-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:12:06.228
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe00151f8a7c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe00151f8a7c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_csrss.exe_BUGCHECK_CRITICAL_PROCESS_520f0800_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i3-3120M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  V2.21
  BIOS Release Date             12/16/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-571
  Baseboard Product             VA50_HC_CR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  6 17:30:47.782 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070616-45312-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:09:32.524
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+a4 )
BugCheck EF, {ffffe00145e1f7c0, 0, 0, 0}
BugCheck Info: CRITICAL_PROCESS_DIED (ef)
Arguments:
Arg1: ffffe00145e1f7c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xEF
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0xEF_svchost.exe_BUGCHECK_CRITICAL_PROCESS_46f20080_nt!PspCatchCriticalBreak
CPUID:        "Intel® Core™ i3-3120M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  V2.21
  BIOS Release Date             12/16/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-571
  Baseboard Product             VA50_HC_CR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  6 17:20:25.789 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070616-50843-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:3 days 21:20:18.531
Probably caused by :hardware_disk
BugCheck 154, {ffffe000ac028000, ffffd00020633080, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe000ac028000, Pointer to the store context or data manager
Arg2: ffffd00020633080, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c000000e
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c000000e_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-3120M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  V2.21
  BIOS Release Date             12/16/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-571
  Baseboard Product             VA50_HC_CR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul  6 17:43:41.486 2016 (UTC - 4:00)**************************
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
aPs2Kb2Hid.sys              Wed Aug 29 23:40:57 2012 (503EE0C9)
SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
iwdbus.sys                  Wed Jul  8 18:17:13 2015 (559DA169)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
igdkmd64.sys                Mon Aug 17 11:34:01 2015 (55D1FEE9)
k57nd60a.sys                Wed Aug 19 22:16:18 2015 (55D53872)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
avgntflt.sys                Wed Jan 13 12:40:59 2016 (56968C2B)
RzSurroundVAD.sys           Mon Feb 15 02:57:35 2016 (56C184EF)
VBoxNetLwf.sys              Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxUSBMon.sys              Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxNetAdp6.sys             Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxDrv.sys                 Fri Mar  4 11:29:26 2016 (56D9B7E6)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
avipbb.sys                  Wed Mar 23 16:47:26 2016 (56F300DE)
ESEADriver2.sys             Fri May 20 01:07:38 2016 (573E9B9A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 26 20:45:49.140 2016 (UTC - 4:00)**************************
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 26 16:56:15.895 2016 (UTC - 4:00)**************************
xusb22.sys                  Thu Oct 29 22:41:10 2015 (5632D8C6)


http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=bScsiMSa.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=b57xdmp.sys
http://www.carrona.org/drivers/driver.php?id=b57xdbd.sys
http://www.carrona.org/drivers/driver.php?id=bScsiSDa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=RzSurroundVAD.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
ESEADriver2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 ntuttle

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Posted 12 July 2016 - 11:46 AM

I've updated my BIOS, reinstalled Avira, uninstalled MiniTool Partition Wizard, and run the Microsoft scan. No new BSODs yet but I will monitor.

 

When I go to Windows Updates, there are none I can install, even if I manually refresh.

 

Will be running hardware tests then the driver verifier if all goes well.



#5 ntuttle

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Posted 15 July 2016 - 12:59 AM

Been away for a few days, but my drive seems fine. I still need to run driver verifier and memory tests.



#6 ntuttle

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Posted 15 July 2016 - 04:26 PM

Creating a restore point tonight and starting the driver verifier test, but I got this BSOD today

Attached Files



#7 usasma

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Posted 15 July 2016 - 07:14 PM

This one also points to hardware_disk.

Please start with the hardware diagnostics:  http://www.carrona.org/hwdiag.html

Run the hard drive diagnostics first.

 

Just FYI - here's link for the BSOD error:
STOP 0x00000154 error.  More info on it here:  http://www.carrona.org/bsodindx.html#0x00000154

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jul 15 17:06:30.393 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\071516-43218-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.494.amd64fre.th2_release_sec.160630-1736
System Uptime:1 days 12:30:28.710
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
Probably caused by :hardware_disk
BugCheck 154, {ffffe001ecc44000, ffffd0002d9fcb20, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe001ecc44000, Pointer to the store context or data manager
Arg2: ffffd0002d9fcb20, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c00000c0
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: 0x154_c0000006_c00000c0_IMAGE_hardware_disk
CPUID:        "Intel® Core™ i3-3120M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  V2.21
  BIOS Release Date             12/16/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-571
  Baseboard Product             VA50_HC_CR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jul 15 17:06:30.393 2016 (UTC - 4:00)**************************
pwdrvio.sys                 Mon Jun 15 21:43:45 2009 (4A36F8D1)
bScsiMSa.sys                Mon Jun 18 19:20:36 2012 (4FDFB7C4)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
b57xdmp.sys                 Mon Aug 13 13:59:00 2012 (50294064)
b57xdbd.sys                 Mon Aug 13 13:59:16 2012 (50294074)
bScsiSDa.sys                Tue Aug 14 14:15:16 2012 (502A95B4)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
aPs2Kb2Hid.sys              Wed Aug 29 23:40:57 2012 (503EE0C9)
SynTP.sys                   Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys        Fri Nov 30 02:40:22 2012 (50B862E6)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
ScpVBus.sys                 Sun May  5 17:31:26 2013 (5186CFAE)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
Hamdrv.sys                  Mon Mar 30 09:28:42 2015 (55194F8A)
athw8x.sys                  Sun Apr 26 22:56:12 2015 (553DA54C)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
rzmpos.sys                  Tue Aug 11 07:14:16 2015 (55C9D908)
k57nd60a.sys                Wed Aug 19 22:16:18 2015 (55D53872)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
avkmgr.sys                  Tue Oct 20 09:16:43 2015 (56263EBB)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
avgntflt.sys                Wed Jan 13 12:40:59 2016 (56968C2B)
RzSurroundVAD.sys           Mon Feb 15 02:57:35 2016 (56C184EF)
VBoxNetLwf.sys              Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxUSBMon.sys              Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxNetAdp6.sys             Fri Mar  4 11:28:57 2016 (56D9B7C9)
VBoxDrv.sys                 Fri Mar  4 11:29:26 2016 (56D9B7E6)
avnetflt.sys                Wed Mar 23 16:46:57 2016 (56F300C1)
avipbb.sys                  Wed Mar 23 16:47:26 2016 (56F300DE)
igdkmd64.sys                Mon Apr  4 13:48:36 2016 (5702A8F4)


http://www.carrona.org/drivers/driver.php?id=pwdrvio.sys
http://www.carrona.org/drivers/driver.php?id=bScsiMSa.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=b57xdmp.sys
http://www.carrona.org/drivers/driver.php?id=b57xdbd.sys
http://www.carrona.org/drivers/driver.php?id=bScsiSDa.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzmpos.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
http://www.carrona.org/drivers/driver.php?id=RzSurroundVAD.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 ntuttle

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Posted 15 July 2016 - 09:47 PM

I ran SeaTools the other day, both long and short generic tests and they came up good. I had SeaTools since Toshiba doesn't make a HDD tool. Anything else I should run?



#9 usasma

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Posted 17 July 2016 - 07:29 AM

Run the rest of the diagnostics - you never know what may be causing it to spit out this error.

Other possibilities are the cabling that connects the hard drive to the motherboard.

If the CD/DVD drive uses the same controller, it can cause problems.

And, there can be problems with the controller itself (on the motherboard).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 usasma

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Posted 17 July 2016 - 08:52 AM

Also, I reviewed the memory dump again, and it seems that the pwdrvio.sys driver (that dates from 2009) is still running.
If the problems continue, please try this to rip it out by the roots:

 

1)   Create a Restore Point using System Restore
2)   Create a Repair disc (Recovery Drive in Win8.1/10):
Win 7 - Go to Start...All Programs...Maintenance...Create a System Repair Disc
Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes).  That will start the recovery drive process.  You will need a USB drive of at least 512 mB - and all data will be erased off of it.  If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
Win 10 - Go to Start (press the "Win" key) and type in "recoverydrive" (one word, without the quotes).  That will start the recovery drive process.  You will need a USB drive of at least 512 mB - and all data will be erased off of it.  If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
3)   Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
4)   Download this free program (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) and use it to disable any instances of pwdrvio.sys that are starting  (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
5)   Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of pwdrvio.sys are "Uninstalled" (DO NOT DISABLE THESE).
6)   Check in the Services applet (services.msc) to be sure any instances of pwdrvio.sys are disabled.
7)   EXPERIMENTAL STEP (only try if you're certain of your abilities - I have not tried this step myself).  Search the registry (use regedit.exe) to locate any entries that have the driver name (pwdrvio.sys).  Delete these keys (it's advisable to back them up first - but you've also backed up the entire registry when creating a System Restore point in step 1.  Alternatively, you can set the values in these keys to DISABLED (but the "how" of this is beyond the scope of this guide).
8)   Go to C:\Windows\System32\drivers and rename the pwdrvio.sys driver to pwdrvio.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).
9)   Test to be sure that the device is working OK and that any BSOD's/errors have stopped.


In the event that the system doesn't boot:

1)   Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename pwdrvio.BAD to pwdrvio.sys
ren C:\Windows\System32\drivers\pwdrvio.BAD C:\Windows\System32\drivers\pwdrvio.sys
2)   Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

Good luck!

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 ntuttle

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Posted 17 July 2016 - 10:41 PM

I ran the Prime95 test, and I reached 85° in 7 minutes, passing 1 test. When I stopped, the temperature quickly dropped to 70°, then 60°. Do I have a cooling issue maybe? My laptop is sitting on a desk. I've also disabled pwdrvio.sys using Autoruns, but can't find it in device manager, services, or my driver folder. I'll continue to monitor for more BSODs and will run Memtest soon.

 

How can I check for problems with the cabling, DVD drive, and controller?



#12 usasma

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Posted 18 July 2016 - 07:10 AM

If it got to 85°C, then it's likely to be overheating:

- ensure that the fan is working

- blow out all the vents with canned air (DO NOT USe an air compressor or vacuum - as it can physically damage the system)

- try using a laptop cooling pad to get more cool air into the system.

Continue to monitor the temps closely - particularly when running stressful things inside of Windows.

 

The procedure I gave for removing the pwdrvio.sys driver was made to look at all those areas - the driver may not be in each and every one.
The point was to get it to stop from loading.  Then we wait and see if the system BSOD's again.

 

Continue with the diagnostics (including the MemTest).

 

There's not much that you can do with a laptop to check cabling. You can open the cover and check to be sure that the drive is firmly seated.  Be sure to remove the power cable and the battery before opening it, and be sure to ground yourself before touching anything inside the ase.

The Seatools (and, I think, the Western Digital ) tests will also test the controller (but remember that this isn't a 100% certain diagnostic).

The DVD drive is actually fairly simple to test.  Remove it from the system and see if the problems stop.  It's usually held in by 1 screw.  Some systems have the screw accessible from the bottom of the case, others will require that you open a removeable cover in order to get at the screw.  This link has a picture on where the screw is located on your model (  http://www.myfixguide.com/manual/acer-aspire-v3-571-v3-571g-disassembly/ )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 ntuttle

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Posted 18 July 2016 - 01:10 PM

I definitely hear the fan blowing when I use Prime95. I don't have a cooling pad yet, but my average temp using the system normally is about 55°, ranging from 50-60. I'll remove the optical drive and check the hard drive, then try to induce a BSOD by knocking the system lightly. How many passes should Memtest run for?



#14 usasma

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Posted 18 July 2016 - 01:29 PM

"Knocking the system lightly"???

Don't deliberately jostle, whack, bounce, hit, etc the system

This can cause physical damage to it.

 

MemTest should run for a minimum of 3 passes.  That's what we do at work - although some techs suggest up to 7 passes.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 ntuttle

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Posted 18 July 2016 - 01:45 PM

I didn't mean it that way, but my laptop does sometimes BSOD whenever I set it down after moving it.

 

I'll run Memtest overnight and check the drives today






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