Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

New SSD causing Freezes and BSOD


  • Please log in to reply
2 replies to this topic

#1 susisu

susisu

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:32 AM

Posted 09 July 2016 - 03:45 PM

0. Issue

Bought a new SSD a few weeks back.

Removed the old HDD from the PC.

Plugged in the new SSD using the HDD power and SATA cables

Installed Windows 7 Home Premium

After a couple of days, started getting BSOD and freezes. Usually when playing Metal Gear Solid 5. Sometimes when playing a YouTube Video, or using Chrome with many tabs.

 

1. Sysnative BSOD Dump + System File Collection App

I've manually zipped and attached the output. During the run I got the following output:

SysnativeFileCollectionApp-output.png
 

2. PERFMON

Output file attached

 

3. System Info

 

I've attached CPU-Z output.

 

· OS - Windows 7 Home Premium
· x64
· What was original installed OS on system? Windows 7 Home Premium
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 1 year
· Age of OS installation - have you re-installed the OS? 1 week. Installed Windows 7 on new SSD.

 

Hardware Info

AMD FX 4300 Quad Core
ASRock 960GM-VGS3 FX (AHCI enabled)
NVIDIA GeForce GTX 960
8GB RAM
ADATA SP 550 SATA

ARGUS APS 520W

Desktop

 

4. SSDLife

SSDLife.png

 

5. MemTest86

After 10 hours and 6 iterations, there were 0 errors.

 

6. Prime95

Crashes the computer after a few minutes. CPU hits 62C under full load.

 

7. OCCT

Crashes the computer after a few minutes. 

 

 

Crashes the computer after a few minutes. CPU hits 62C under full load.

Attached Files


Edited by susisu, 10 July 2016 - 02:36 AM.


BC AdBot (Login to Remove)

 


#2 susisu

susisu
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:32 AM

Posted 10 July 2016 - 09:44 AM

Ok there was a load of built up dust on my heat sync. I removed the CPU fan, cleaned it, cleaned the heatsink. Now I can run Prime95 without a crash.

 

Bought a can of compressed air on Amazon.



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:32 AM

Posted 11 July 2016 - 02:56 PM

Does it crash under OCCT still?

I have to wonder why it's only at 62ºC when it crashes - it should've been higher if it was caused by the dirty heatsink.

 

Also try the CPU stress tests here:  http://www.carrona.org/hwdiag.html

(and also try the rest of the hardware tests).

 

No drivers installed for your Ethernet controller.  Please install the latest, W7 compatible version for your system.

 

Only 250 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

All of the errors are STOP 0x124's - more info on them here:  http://www.carrona.org/bsodindx.html#0x00000124

Mosto often these are hardware errors - but they can be due to compatibility issues or low-level driver problems.

As I suggested earlier, please do the rest of the hardware diagnostics from here:  http://www.carrona.org/hwdiag.html

 

If the BSOD's continue (after the other tests/updates), then please run Driver Verifier according to these directions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Fri Jul  8 13:56:43.195 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070816-9469-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:00:05.070
Probably caused by :AuthenticAMD
BugCheck 124, {0, fffffa8007585038, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007585038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 13:20:53.530 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070816-9562-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:08:41.405
Probably caused by :AuthenticAMD
BugCheck 124, {0, fffffa8007635028, b6000000, 100153}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007635028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
  BIOS Version                  P1.30
  BIOS Release Date             10/02/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             960GM-VGS3 FX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 13:11:31.826 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070816-9984-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:19:16.700
Probably caused by :AuthenticAMD
BugCheck 124, {0, fffffa800765e028, b6000000, 100153}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800765e028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE
  BIOS Version                  P1.30
  BIOS Release Date             10/02/2013
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             960GM-VGS3 FX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jul  8 13:56:43.195 2016 (UTC - 4:00)**************************
amdsata.sys                 Tue Apr 28 19:33:25 2009 (49F79245)
amdxata.sys                 Tue Apr 28 19:33:27 2009 (49F79247)
AtiPcie.sys                 Tue May  5 11:00:22 2009 (4A005486)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul  8 13:20:53.530 2016 (UTC - 4:00)**************************
rtl819xp.sys                Fri Jul  3 00:06:39 2009 (4A4D83CF)
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
RTKVHD64.sys                Tue Sep 11 09:57:45 2012 (504F4359)
avkmgr.sys                  Mon Sep 16 07:14:23 2013 (5236E80F)
avgntflt.sys                Wed Jan 13 09:21:51 2016 (56965D7F)
cpuz139_x64.sys             Wed Jan 27 04:18:15 2016 (56A88B57)
avnetflt.sys                Wed Mar 23 15:51:07 2016 (56F2F3AB)
avipbb.sys                  Thu Mar 24 07:03:42 2016 (56F3C98E)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu Jun  2 22:50:41 2016 (5750F081)


http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AtiPcie.sys
http://www.carrona.org/drivers/driver.php?id=rtl819xp.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
cpuz139_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users