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BSOD win 10 Elgato issues.


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#1 scaloni777

scaloni777

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Posted 09 July 2016 - 11:56 AM

Hi everyone,

 

I'm new here and hoping to find some help, my PC runs fine without issues untill i try to run elgato software, when i do i get a blue screen of death, always at the same point, it used to work fine untill about a week ago, then one day i opened the program and it crashed, i tried to uninstall and it would crash again, i tried to install afresh and everytime it gets to the same point and then BSOD, the software programme no longer shows up in my apps list, the hardware no longer shows up in OBS either.

I'm at a loss and don't want to do a reboot and start again.

I have attached a file that may shed some light on this issue.

 

Many Thanks Scaloni777

Attached Files



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#2 usasma

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Posted 10 July 2016 - 07:14 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

If you have Driver Verifier turned on, please turn it off.  To do this, open up verifier.exe and select "Delete existing settings".  Then click on "Finish" and reboot the system for the changes to take effect.

If you didn't turn it on, please check it anyway (and let us know).

The purpose of Driver Verifier is to cause BSOD's by stressing out the selected drivers.

 

Please search your system for drivers named NTIOLib_X64.sys

You'll find several of them - mostly in an MSI directory in one of the Program Files directories.

You'll note that they are associated with different MSI programs (the next level higher in the directory structure).

Please uninstall those programs as this driver is known to cause BSOD issues.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Jul  9 12:35:24.326 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070916-13000-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:03:36.093
*** ERROR: Module load completed but symbols could not be loaded for ElgatoVAD.sys
Probably caused by :ElgatoVAD.sys
BugCheck C4, {62, ffffe0008d67fb30, ffffe00087e70930, 1}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
Arg2: ffffe0008d67fb30, name of the driver having the issue.
Arg3: ffffe00087e70930, verifier internal structure with driver information.
Arg4: 0000000000000001, total # of (paged+nonpaged) allocations that weren't freed.
    Type !verifier 3 drivername.sys for info on the allocations
    that were leaked that caused the bugcheck.
BUGCHECK_STR:  0xc4_62
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_62_VRF_LEAKED_POOL_IMAGE_ElgatoVAD.sys
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  M.70
  BIOS Release Date             11/02/2015
  Manufacturer                  MSI
  Product Name                  MS-7885
  Baseboard Product             X99S MPOWER (MS-7885)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jul  9 12:35:24.326 2016 (UTC - 4:00)**************************
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
NTIOLib_X64.sys             Thu Oct 25 06:27:58 2012 (5089142E)
NTIOLib_X64.sys             Thu Oct 25 21:46:44 2012 (5089EB84)
pffilter.sys                Sun Nov 18 21:07:18 2012 (50A99456)
NTIOLib_X64.sys             Tue Mar 19 06:14:02 2013 (51483A6A)
tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
regfilter.sys               Mon Nov 18 23:39:54 2013 (528AEB9A)
BdAgent.sys                 Tue May 13 11:05:29 2014 (537234B9)
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
XtuAcpiDriver.sys           Thu Feb 26 07:51:57 2015 (54EF16ED)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
afwcore.sys                 Mon Apr  6 07:18:10 2015 (55226B72)
afw.sys                     Mon Apr  6 07:18:14 2015 (55226B76)
iocbios2.sys                Thu May 28 16:42:10 2015 (55677DA2)
e1r64x64.sys                Thu Jun 18 03:41:43 2015 (55827637)
BdNet.sys                   Mon Aug  3 01:53:30 2015 (55BF01DA)
NSKernel.sys                Fri Aug  7 05:45:08 2015 (55C47E24)
asmthub3.sys                Thu Sep 10 05:38:17 2015 (55F14F89)
rzpnk.sys                   Wed Sep 16 20:16:35 2015 (55FA0663)
rzpmgrk.sys                 Thu Sep 17 14:42:44 2015 (55FB09A4)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
BdSpy.sys                   Wed Sep 23 04:06:40 2015 (56025D90)
Trufos.sys                  Thu Oct 15 14:12:08 2015 (561FEC78)
iqvw64e.sys                 Thu Oct 29 17:44:49 2015 (56329351)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
ETDSMBus.sys                Thu Nov 19 22:53:04 2015 (564E9920)
IMFFilter.sys               Mon Dec 21 22:05:04 2015 (5678BDE0)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
asmtxhci.sys                Thu Feb  4 02:22:05 2016 (56B2FC1D)
ElgatoVAD.sys               Tue Feb  9 06:26:37 2016 (56B9CCED)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
MZ0380.X64.SYS              Sun Mar 20 11:21:33 2016 (56EEBFFD)
nvhda64v.sys                Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu May 19 21:34:38 2016 (573E69AE)
RTKVHD64.sys                Fri May 20 06:48:12 2016 (573EEB6C)
rzendpt.sys                 Wed Jun 15 23:43:23 2016 (5762205B)
rzudd.sys                   Wed Jun 15 23:43:26 2016 (5762205E)
rzkeypadendpt.sys           Wed Jun 15 23:43:28 2016 (57622060)
rzjstk.sys                  Wed Jun 15 23:43:29 2016 (57622061)


http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=pffilter.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=regfilter.sys
http://www.carrona.org/drivers/driver.php?id=BdAgent.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=XtuAcpiDriver.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=afwcore.sys
http://www.carrona.org/drivers/driver.php?id=afw.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=e1r64x64.sys
http://www.carrona.org/drivers/driver.php?id=BdNet.sys
http://www.carrona.org/drivers/driver.php?id=NSKernel.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=BdSpy.sys
http://www.carrona.org/drivers/driver.php?id=Trufos.sys
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
IMFFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
ElgatoVAD.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
MZ0380.X64.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzkeypadendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzjstk.sys


 
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