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Reliability Monitor and "Cortana - stopped working"


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#1 lithoartist

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Posted 09 July 2016 - 02:56 AM

I have upgraded to Windows 10 first my laptop and, more recently, my desktop.  I use Reliability Monitor daily.  Three days into Windows 10, Reliability Monitor on my desktop reported an application failure yesterday: "Cortana - stopped working".  There are two further such reports today within a minute of one another.  My laptop has not reported this event so far.  Everything in Windows+S>Settings is set to off on both machines - I do not want Cortana.  Settings>Privacy is set to much the same on both machines, except in Speech, inking and typing.  I see that my desktop is set to "Get to know me" and my laptop is set to "Stop getting to know me".  I wonder if any other users have advice to overcome my issue in this minefield of settings that Windows 10 offers.   



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#2 dhjohns

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Posted 09 July 2016 - 09:57 AM

I always install Windows 10 with express settings, and don't mess with privacy.  I use Cortana regularly, and do not have any issues.  So, no. I do not have any thoughts on this subject.



#3 usasma

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Posted 10 July 2016 - 06:57 AM

I'm not surprised that Cortana stopped working (and I don't use it, so I won't be of any help with it).  Changing the privacy settings will definitely affect Cortana - so proceed with caution.
But I do use Reliability Monitor and find it strange that it's stopped working.

Please open up Reliability Monitor and wait until it stops working.

Then, Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html (this probably isn't necessary, but it won't hurt)


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 lithoartist

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Posted 11 July 2016 - 02:15 AM

usamsa

I thank you for your reply.  My topic title must be confusing: "stopped working" refers to the Reliability Monitor critical event or application failure of Cortana that it reports, not to Reliability Monitor, itself.  Reliability Monitor works properly.



#5 usasma

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Posted 11 July 2016 - 05:08 AM

Not a problem.  We can still look at the reports that I suggested.

Also, you may want to consider some of these repair/restore options:

 

- System Restore to a point before this started happening.

- DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


- RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

- Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


- RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

- Wipe and reinstall from the Recovery Partition (if so equipped)

- Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 lithoartist

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Posted 12 July 2016 - 05:07 AM

usasma

1. I had run sfc /scannow already. It returned, “Windows Resource Protection did not find any integrity violations”.

2. I ran all three DISM commands.  The results were "No Component Store Corruption detected" and "The restore operation completed successfully".

3. I upgraded to Windows 10 on July 5th.  I created a system restore point on July 6th when I had completed the installation of all my programs.  The first "Cortana - stopped working" application failure occurred on July 8th.  Event Viewer>Administrative Events records the following:

Faulting application name: SearchUI.exe, version: 10.0.10586.420, time stamp: 0x57491ba1

Faulting module name: SearchUI.exe, version: 10.0.10586.420, time stamp: 0x57491ba1
Exception code: 0x80000003
Fault offset: 0x00000000001f7a57
Faulting process ID: 0x12a4
Faulting application start time: 0x01d1d94723d47aae
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Report ID: 07519dc2-8b71-4b9e-9094-9cdfeb80b1a5
Faulting package full name: Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI
4. I ran System Restore successfully to revert to July 6th.  An application error occurred for SearchUI.exe, version: 10.0.10586.420 as soon as my PC restarted.
Searchui.exe seems to have caused problems to many people.  I guess my next decision is whether to carry out a reset, turn on Cortana or leave things as they are.  The running of my PC is not afftected - it is merely the appearance each day of the application failure in Reliability Monitor that is off-putting.
I thank you for your constructive efforts to resolve this issue.


#7 usasma

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Posted 12 July 2016 - 07:27 AM

You've about exhausted my experience with Cortana.
I don't use it (nor do i use Siri on my iPhone).  Quite frankly, I don't even know if Cortana is on or off on my systems (I use a 10586 system for work, and one with the latest Insider build for play).

 

But I don't like errors either - but feel that your choice here is to enable Cortana, or to live with the errors.

You can continue to post in the forums for assistance - you might eventually find a resolution.

But I have to wonder, is Cortana the Internet Explorer of W10?  Is W10 designed so that it can't work without Cortana being present?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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