Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 BSOD preventing use of any app or program - Scareware


  • This topic is locked This topic is locked
5 replies to this topic

#1 UsedL4rry

UsedL4rry

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:45 PM

Posted 08 July 2016 - 10:33 PM

Hi,

 

Thanks in advance for your time and effort.

 

I have an ASUS X555L laptop running Windows 10.  Currently, It will boot and allowing logging in.  However, within seconds the BSOD will appear over any running programs or apps.  I can see the task bar, and can start the Task Manager but cannot see them.

 

The BSOD reads...

 

Warning :- "Don't Shutdown Computer Manually, it May Cause Data lost, Emails, Browser Data, Personal Setting. it may end up with Hard Drive Crash Resulting in a complete lost to Computer.

 

BSOD : ERROR777 Failure operating System's Registry.

 

Technical information :

 

*** Stop : 0x00000024 (0x001902fe, 0xBACF73DC)

BSOD : ERROR777 Failure operating System

host: BLUE SCREEN ERROR 0x000000CE

:Windows updates - Failed

:Windows Firewall - Crashed.

 

If this is the first time you've seen this Stop error screen,

restart your computer If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation

or backup utilities. Check your hard drive configuration,

and check for any updated drivers. Run CHKDSK/F to check

for hard drive corruption.

 

Registry Code :-                      Computer Name:- DESKTOP-8K8K8QQ

 

For Further Assistance Call Free Windows Support

(USA & Canada) Toll Free : 1-800-840-4590

 

 

I can get to the Bios, but I don't know how to get to boot to safe mode.  Currently I don't have a boot disk, or USB that I can boot from.  Windows 10 was preloaded and it didn't come with disks.

 

Thanks,

UsedL4rry



BC AdBot (Login to Remove)

 


#2 satchfan

satchfan

  • Malware Response Team
  • 2,658 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:07:45 AM

Posted 09 July 2016 - 02:31 AM

Hello UsedL4rry and welcome to the Bleeping Computer forum.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Run RogueKiller

IMPORTANT: Please remove any usb or external drives from the computer before you run this scan!

Close all running programs.


Download RogueKiller to your desktop

  • close all running programs
  • for Windows Vista/Seven, right click -> run as administrator, for XP simply double-click on RogueKiller.exe
  • when the pre-scan is finished, click on Scan
  • click on Report and copy/paste the content in your next post
  • NOTE: DO NOT attempt to remove anything that the scan detects –everything that is reported is not necessarily bad

If the program is blocked, continue to try it several times. If it still doesn’t work, (it could happen), rename it to winlogon.exe.

Please post the contents of the RKreport.txt in your next reply.

================================================

Run Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • press Scan button
  • it will produce a log called Frst.txt in the same directory the tool is run from
  • please copy and paste log back here.
  • the first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the Frst.txt into your reply.

================================================

Logs to include with next post:

RKreport.txt
Frst.txt
Addition.txt


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 UsedL4rry

UsedL4rry
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:45 PM

Posted 09 July 2016 - 01:13 PM

Hi Satchfan,

 

I am using a different computer for these messages.

 

The ASUS laptop will not let me do anything in windows.  The BSOD covers the desktop so that I cannot see any windows other than the BSOD.  Therefore, I can't download and run them.  Can I download them onto a USB stick?  And, then somehow boot to safe mode or DOS to run them?

 

Thanks,

UsedL4rry



#4 satchfan

satchfan

  • Malware Response Team
  • 2,658 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:07:45 AM

Posted 09 July 2016 - 01:33 PM

Can I download them onto a USB stick?  And, then somehow boot to safe mode or DOS to run them?

 

A USB stick would be good if you can try that first rather than safe mode.

  • download the programs to usb
  • on the infected computer use Task Manager, (Ctr+Alt+Delete), to close any open browser
  • if the popup has gone, transfer the files to the desktop and run the programs
  • save them to the usb stick.

If this was successful, please post the logs.

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#5 satchfan

satchfan

  • Malware Response Team
  • 2,658 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:07:45 AM

Posted 13 July 2016 - 04:57 PM

Hi UsedLArry

It has been several days since I sent my last set of instructions to help with your computer problem.

Please let me know if you are having problems and still need help.

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#6 satchfan

satchfan

  • Malware Response Team
  • 2,658 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Devon, UK
  • Local time:07:45 AM

Posted 15 July 2016 - 01:52 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users