Right click on the malfunctioning CD/DVD drive in Device Manager.
If it asks to remove driver software, check the box to remove the software.
Then let it remove the device.
Then reboot the system and see if that has fixed it (and if that has fixed the error in Device Manager).
In most cases Windows will include the drivers for these devices.
If it doesn't, then the chipset drivers will provide a driver for them.
You may want to try updating your chipset drivers also (and ensuring that Windows is fully updated).
Also, you may want to try the CD/DVD drive in another system - to see if it works there.
If it doesn't, then I'd have to suspect that there's a physical problem with the drive (and you may need a new CD/DVD drive).
Edited by usasma, 10 July 2016 - 06:27 AM.
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