Right click on the malfunctioning CD/DVD drive in Device Manager.
If it asks to remove driver software, check the box to remove the software.
Then let it remove the device.
Then reboot the system and see if that has fixed it (and if that has fixed the error in Device Manager).
In most cases Windows will include the drivers for these devices.
If it doesn't, then the chipset drivers will provide a driver for them.
You may want to try updating your chipset drivers also (and ensuring that Windows is fully updated).
Also, you may want to try the CD/DVD drive in another system - to see if it works there.
If it doesn't, then I'd have to suspect that there's a physical problem with the drive (and you may need a new CD/DVD drive).
Edited by usasma, 10 July 2016 - 06:27 AM.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able. - John
(my website: http://www.carrona.org/
)**If you need a more detailed explanation, please ask for it. I have the Knack
. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.
<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.