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Computer can't find webcam, tried everything - help!


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#1 asbradford

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Posted 08 July 2016 - 05:11 PM

Hi everyone,

 

My ASUS T-1000 Transformer Book (running Windows 10) won't detect my webcam no matter what I do. I really need it to talk to family and friends so any help would be great.

 

In device manager, there is something called an "Intel® AVStream Camera", under imaging devices. I'm guessing this is it. I've tried rolling back the software, updating it, uninstalling and reinstalling it. And it still won't be picked up by any programs.

 

I've also tried searching for the driver online, but couldn't find it on the ASUS website. I didn't want to risk downloading a driver from a third party site.

 

I also had a few notifications asking me to update my antivirus (Windows Defender), which I thought might be it. But once again, I did that and still nothing.

 

Again, this is really urgent, so any help would be really appreciated.


Edited by asbradford, 08 July 2016 - 05:12 PM.


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#2 Viper_Security

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Posted 08 July 2016 - 05:27 PM

Go to Device Manager.

Find the camera if available

right click and go to Properties, then Details, then select hardware ID from the dropdown menu, and paste it here.

 

also could you include the full model number (should be on bottom of the laptop)

 

 

or

 

Make sure you're connected to the internet

Uninstall the current imaging device driver you have.

Restart

it should pick it up automatically.

 

EDIT: if that doesn't work, go here: http://www.asus.com/us/supportonly/T100TA/HelpDesk_Download/

 

Select Windows 8.1 32bit, then go to Chipset, then download the SECOND option: "SOC Driver Package(VGA and camera drivers included)
Intel official driver updates)


Edited by Viper_Security, 08 July 2016 - 05:33 PM.

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#3 asbradford

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Posted 08 July 2016 - 05:40 PM

Thanks for the fast reply.

 

The hardware IDs are:

 

VIDEO\VEN_8086&DEV_0F31&SUBSYS_14ED1043&REV_09&INT0F38
VIDEO\VEN_8086&DEV_0F31&SUBSYS_14ED1043&INT0F38
VIDEO\VEN_8086&DEV_0F31&INT0F38
VIDEO\INT0F38
 
I think the full model number is T100TA. On the bottom it says "T100TA-DK002H" (not T-1000, sorry).


#4 Viper_Security

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Posted 08 July 2016 - 05:46 PM

 

Thanks for the fast reply.

 

The hardware IDs are:

 

VIDEO\VEN_8086&DEV_0F31&SUBSYS_14ED1043&REV_09&INT0F38
VIDEO\VEN_8086&DEV_0F31&SUBSYS_14ED1043&INT0F38
VIDEO\VEN_8086&DEV_0F31&INT0F38
VIDEO\INT0F38
 
I think the full model number is T100TA. On the bottom it says "T100TA-DK002H" (not T-1000, sorry).

 

No Problem.

 

Awesome, then this should be your driver.

 

dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8.1/SOCDriverPackage/SOCPackage_Intel_Win81_32_VER106.zip?_ga=1.244374274.683239794.1468016658

 

if you don't trust the link:

 

https://www.asus.com/2-in-1-PCs/ASUS_Transformer_Book_T100TA/HelpDesk_Download/

 

Select Windows 8.1 32bit (will work with windows 10)

Then, Chipset

Then, SOC Driver Package(VGA and camera drivers included)
Intel official driver updates 82.85MB

 

tell me if that works (which it should) then let us know.


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#5 asbradford

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Posted 08 July 2016 - 07:03 PM

Worked like a dream! Yet another instance where this site saved my life. Thank you so much.



#6 Viper_Security

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Posted 08 July 2016 - 07:29 PM

Worked like a dream! Yet another instance where this site saved my life. Thank you so much.

No Problem, Good luck have fun!


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