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Random BSOD while watching video's and playing games


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12 replies to this topic

#1 senZ

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Posted 08 July 2016 - 05:02 PM

Dear Bleepingcomputer,

I'm new here and i have an issue i cant seem to get rid off.

I hope you guys can help me out with this issue i've been having for a while..
At random moments i get a BSOD and my pc restarts, then i can do my things again.
Sometimes it happens once a hour and sometimes it happens a couple of times an hour.

Here i have the 2 zip files i needed to upload for you guys.
If i also need to make a dumpfile with WinDbg please let me know.
I hope you guys can resolve my issue.

With kind Regards,

 

senZ


 

Attached Files



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#2 axe0

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Posted 09 July 2016 - 04:11 AM

Hi senZ,

 

Please update the BIOS to the newest version 2603

https://www.asus.com/Motherboards/M5A97_R20/HelpDesk_Download/

 

Please go to Windows Update in the control panel and check for update, be sure that you install all available updates with the exception for Windows 10.

 

Unfortunately there are no dumps, only records about forced power shutdowns what isn't really useful. There do happen to be corrected hardware errors.

Could you make a photo of the BSOD and post it please.

Event[4]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2016-07-08T23:09:20.939
  Event ID: 19
  Task: N/A
  Level: Waarschuwing
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Hakan-PC
  Description: 
Er is een gecorrigeerde hardwarefout opgetreden.

Gerapporteerd door onderdeel: Processorcore
Foutbron: Gecorrigeerde computercontrole
Fouttype: Cachehiërarchiefout
Processor-id: 7

Zie de detailweergave van deze vermelding voor aanvullende informatie.

Kind regards,
Axe0

#3 senZ

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Posted 09 July 2016 - 05:02 AM

Dear axe0 i've updated my BIOS and it seemed that my GTX970 STRIX drivers were outdated too. I'll monitor it this way and check if i get any BSOD's.
I still have one issue though, when i turn off my pc i get this weird java error, do you maybe know how i can solve this?
vqVAKLU.jpg



#4 senZ

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Posted 09 July 2016 - 05:05 AM

Just when i was pressing enter my pc got a bluescreen😦.
I managed to get a screenshot off it.

Attached Files


Edited by senZ, 09 July 2016 - 05:06 AM.


#5 senZ

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Posted 09 July 2016 - 05:17 AM

The java error seems to be gone but the bluescreen i have no idea if it will repeat it self i dont know what causes it or how to repeat it.

#6 axe0

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Posted 09 July 2016 - 06:19 AM

Could you please upload the mini dump located in %systemroot%\minidump, you can do this easily by running the Sysnative BSOD Collection App or by manually zipping the dump (right click the dump > send to > compressed (zipped) folder)

 

Please check your SSD for firmware updates


Kind regards,
Axe0

#7 senZ

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Posted 09 July 2016 - 06:58 PM

Dear axe0 here is the minidump file.

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#8 senZ

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Posted 09 July 2016 - 07:06 PM

I checked the firmware of the SSD and its on the latest version it seems..



#9 axe0

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Posted 10 July 2016 - 03:21 AM

Please check ASUS for BIOS updates.
 
Please run Display Driver Uninstaller to uninstall the Nvidia drivers, download new drivers and install them according to this tutorial.
Please note, the tutorial starts with the removal process, the removal process is done by DDU, you can skip that part :)

Date of the driver that has been flagged

6: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`05aab000 fffff880`067c7000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        [color=#ff0000]Fri May 20 03:25:49 2016[/color] (573E679D)
    CheckSum:         00CD7F80
    ImageSize:        00D1C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Kind regards,
Axe0

#10 senZ

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Posted 10 July 2016 - 05:59 AM

I' ve already updated bios to latest version
I have now removed and reinstalled the gpu drivers just like you mentioned above. I will monitor it and see if it still gives bluescreens

#11 senZ

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Posted 11 July 2016 - 04:01 AM

Didn't get any bluescreens yesterday. Have played games a couple of hours and watched some video's etc. I will monitor it untill end of this week and keep you postes.
So far so good and i thank you for your help.

#12 senZ

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Posted 14 July 2016 - 02:56 PM

Havn't had BSOD's since the things we've done i think it might been fixed. I thank you with all my heart.

Thanks for the tips and help you've given me.

This topic can be closed.



#13 axe0

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Posted 14 July 2016 - 03:11 PM

Glad to hear :)
 

A topic won't be closed unless for specific reasons like violations of the rules.

 

Is there a possibility to mark this as solved? I'm new to BC Community myself and haven't yet created a topic.


Kind regards,
Axe0




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