The first thing they noticed was that I had both Avira Antivirus Pro and Malwarebytes Antimalware Premium installed on my machine.
Although having multiple antivirus programs simultaneously providing real-time protection can cause problems, a number of knowledgeable people had told me that it would cause no problem in this case. And they were right; these two programs ran together for months without colliding.
But the Avira tech insisted that we uninstall (not just disable) Malwarebytes. I allowed this, knowing that I could reinstall it later, but I was and am pretty sure this was just an attempt to quash the competition.
So they tinkered with my system, then rebooted it.
Before this, I had had three local user accounts. Two were administrator-level accounts, each of which required a password, and the third was a user-level account that did not require a password
Two of these accounts are still present and apparently unchanged, but one of the administrator-level accounts, the one I use every day, has been changed. It now requires me to logon to MSN, using my already existing Microsoft account, in order to simultaneously logon to my computer.
I can go into User Accounts > PC settings > Sign in with a local account instead, but that appears to create a new local user account. What I actually want is to convert my hijacked MSN account back to a local one, while retaining my Microsoft account for logging on to Microsoft websites.
Can anyone tell me how to do this?
P.S. Avira DID fix the problem. But when I next touched my computer 15 minutes later, it was broken again, and I couldn't restart it, even after rebooting.
So if anybody could also recommend another VPN product, that would be nice too.
Edited by Queen-Evie, 09 July 2016 - 09:25 AM.
moved from Windows 10 Discussion to Windows 10 Support