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Wifi Dropping - but not new to windows 10


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#1 katerob

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Posted 08 July 2016 - 11:01 AM

Hi Everyone,
 
I have been digging around the internet for days and nothing seems to be working so I thought I would try my own post. 
 
I have an Acer Aspire M5-583P running a squeaky clean, newly installed version of windows 10
 
I upgraded to windows 10 in February and everything has been going perfectly well until last week when my wifi started dropping out intermittently. When I clicked trouble shoot problems, it told me that there was a problem with my router. I spent about 2 hours on the phone to BT who went through everything it could be and assured me that the problem was now fixed as wifi was working flawlessly on all my other devices.
 
However after about 15 minutes it started dropping out again. Last night I tried a fix i found online and ended up having to wipe windows and start again (luckily my IT guys at work knew how to do this) I now have a new version of windows, I have downloaded the drivers from the Acer website and I have run windows update and STILL the problem keeps happening. 
 
I am tethered to my phone's data at the moment which so far seems to drop out less frequently, but I've only been on it about 10 minutes.
 
Any help would be greatly appreciated, I'm at my whits end and I have a deadline for my master's degree next week and without the internet, i'm really struggling. 
 
Thanks in advance for any light you can shed on this 
 
Kate

Edited by Queen-Evie, 08 July 2016 - 11:06 AM.
moved from Windows 10 Support to Networking


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#2 DeimosChaos

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Posted 08 July 2016 - 11:13 AM

Is your laptop the only device having issues with connectivity to your router? For instance, does you phone drop out when it is connected as well? If it is just your laptop, you could possibly have a faulty wireless chip. 


OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
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#3 katerob

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Posted 08 July 2016 - 11:24 AM

Actually since my phone has been connected to the laptop the wifi hasn't dropped out once however when connected to my home wifi it drops every few minutes. only this laptop drops from the house wifi... iphone, ipad, sky tv etc don't drop out at all

 

I presumed it was a windows 10 issue because of all the issues similar to mine I found online... am I barking up the wrong tree?

 

thanks again :)



#4 DeimosChaos

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Posted 08 July 2016 - 11:33 AM

Good to know nothing else drops out, so it is definetly confined to your laptop.

 

Not entirely sure you are barking up the wrong tree or not. I don't have a ton of experience in Windows 10 (just got my XPS 13 with 10 loaded on it a week or so ago). Your issue is a bit strange... I would make sure you have the latest wifi drivers for you particular wifi chip (could be some incompatibility with the chip and Windows 10). Not sure what else you would do for something Windows 10 related.

 

Run a speccy snapshot and post the results back here. I want to look more into your wifi chip and see if it has issues with Windows 10, which is possible.


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#5 katerob

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Posted 08 July 2016 - 11:42 AM

I'm not sure if this is the right thing - I'm so useless with stuff like this!
 
 
Operating System
Windows 10 Enterprise 64-bit
CPU
Intel Core i7 4500U @ 1.80GHz 43 °C
Haswell ULT 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
Acer MA50_HW (U3E1) 46 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics Family (Acer Incorporated [ALI])
Storage
931GB Western Digital WDC WD10SPCX-22HWST0 (SATA) 35 °C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device


#6 JohnC_21

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Posted 08 July 2016 - 12:13 PM

See this post. Change the power setting to maximum on the adapter.

 

http://www.bleepingcomputer.com/forums/t/613939/wifi-randomly-dissconects-on-pc/?p=3999564



#7 katerob

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Posted 08 July 2016 - 12:41 PM

I've just checked that and it was already set to maximum power.

 

It's so bizarre! I've just been streaming iplayer seamlessly on my ipad and I came back upstairs, turned on my computer and now it keeps dropping out. I disconnect, then reconnect and it works again for a little while BUT the "Welcome to BT homehub" then pops up on the other devices connected to the wifi as well (even though these were never disconnected)

 

I was thinking about this a little more, and I have NO wifi issues on this computer when I am in my linux partition using our home wifi - I had to use that last night because I messed up windows so badly.

 

Its just this computer, home wifi, and windows 10... I am frustrated beyond belief! 



#8 DeimosChaos

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Posted 08 July 2016 - 01:06 PM

if you can, paste the link to the entire speccy in your next post.

 

Hey you answered your own question! Use Linux and dump Windows!  :devil: (though I actually rather like windows 10 so far...)

 

Edit

 

You will need to go to File -> Publish Snapshot

in speccy to paste the link here at BC.


Edited by DeimosChaos, 08 July 2016 - 01:10 PM.

OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
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#9 katerob

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Posted 08 July 2016 - 01:13 PM

I only use linux for my nerdy masters degree... the way I use it beyond my little bits of code is similar to how my grandma texts; very slow, full of errors and being hand held all the way through the entire process!  :grinner:

 

http://speccy.piriform.com/results/Ce4303pf6KcWi2qHrge88vO

 

I think that's the right thing

 

Thanks :)



#10 DeimosChaos

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Posted 08 July 2016 - 01:26 PM

Go here and download teh 64bit version and install. Link is on the left. See if it helps your issue out at all.

 

Edit... Sorry newer version. Go here


Edited by DeimosChaos, 08 July 2016 - 01:27 PM.

OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
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#11 katerob

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Posted 08 July 2016 - 01:44 PM

You wonderful human! This seems to have fixed it... I am hammering it (not literally obvs!) trying to make it drop and so far its not!

 

thank you thank you thank you!

 

(its only been 10 minutes but i am confident!)



#12 DeimosChaos

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Posted 08 July 2016 - 01:45 PM

Alright! Give it a few hours and see how it does. Post back with the results in a few :)


OS - Ubuntu 14.04/16.04 & Windows 10
Custom Desktop PC / Lenovo Y580 / Sager NP8258 / Dell XPS 13 (9350)
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#13 katerob

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Posted 09 July 2016 - 07:41 AM

Me again! It's 100x better than it was but it is still dropping a couple of times per hour or so.. just on the laptop and as soon as a disconnect and reconnect it works again

 

strange!



#14 DeimosChaos

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Posted 09 July 2016 - 10:19 AM

Huh... that is pretty weird. At least its better! I honestly have no clue why it would still be dropping. Maybe a BIOS update would help.... I'll see if there are any for your laptop.


OS - Ubuntu 14.04/16.04 & Windows 10
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#15 katerob

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Posted 09 July 2016 - 11:07 AM

Thanks - I have no clue why it worked perfectly for hours and then started being weird again. I am now getting the little yellow  triangle which I wasn't getting before but other than that almost back to where we were. 

 

SO WEIRD! ha






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