I'm new to this site. I'm over 70 years old, but my grandkids tell me I am doing okay with my Laptop (LP). In the last few weeks, I began have a problem.
When playing games (POGO, Facebook, other card games) every time an AD loads, my game freezes and it can take 30 seconds or more before my game continues. I have AVG protection which runs weekly and says there is no malware. I ran Microsoft's protection and it also says no malware. I have my pop-up blocker on high. I only use my LP for emails (Verizon, .gmail and Hotmail), Facebook and the game sites mentioned and shop on Amazon and other nationally-known stores (Target, Wal-Mart, Best Buy etc.).
I used to have my LP professionally cleaned every six months, but my trustworthy guy retired and now I have no one. I would like to clean this LP myself, but don't know if I can (or should). If I should not, I don't know who to trust to look at it.
This LP is a Dell Inspiron 5521, Version 1511. Any suggestions would really be appreciated..... Gloria
PS - I am using Windows 10.
Edited by Gloriam59, 08 July 2016 - 11:00 AM.