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Internet Explorer keeps shutting down


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#1 cmharlan

cmharlan

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Posted 07 December 2004 - 10:27 AM

First just hotmail started to shut down IE 2 weeks ago, now more sites are causing IE to close... randomly. Please any help will be appreciated. I can get to hotmail through MSN explorer or AOL but not IE anymore. Very strange. I have Norton antivirus, and spysweeper running as always.

Here is my hijackthis log

Logfile of HijackThis v1.98.2
Scan saved at 10:25:30 AM, on 12/7/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\aol\ACS\AOLacsd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe
C:\Program Files\Dell AIO Printer A940\dlbabmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\iolo\System Mechanic 5 Professional\PopupStopper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\MSN\MSNCoreFiles\MSN6.EXE
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\COLETT~1.OFF\LOCALS~1\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A940] "C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\RunOnce: [System Mechanic Cache Cleanup] C:\Program Files\iolo\System Mechanic 5 Professional\SysMech5.exe /COMPLETECACHE
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\Program Files\iolo\System Mechanic 5 Professional\PopupStopper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

:thumbsup:

Edited by cmharlan, 07 December 2004 - 11:58 AM.


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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 23 December 2004 - 10:53 AM

If you are still having a problem then please do the following:

You are using an outdated version of hijackthis. Please download the newer version.

Download HijackThis from:

HijackThis Download Site

Then post a new log




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