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Windows 7 fresh install crashed


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7 replies to this topic

#1 Ronnyfrew22

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Posted 06 July 2016 - 09:15 PM

Hi joined up to the forum today as I am need of help. I wanted to update my Sony Viao Windows 7 laptop to Windows 10. Hasn't been used much recently and full of older software I don't use so decided to fresh install Win 7 prior to the Update. I pressed f10 on boot up to start fresh install mode but after about 10 minutes into the process it seems the laptop has crashed.

The screen is frozen and is showing INSTALLING ADOBE PHOTOSHOP ELEMENTS 45%.... I thought about switching the laptop off and on again but instinct told me this would be a big mistake, if I did this would the fresh install restart and proceed normally? Hoping you guys on here can help out.
Regards
Ronny


Edited by hamluis, 07 July 2016 - 05:29 PM.
Moved from Win 7 to W10 Support - Hamluis.


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#2 CKing123

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Posted 07 July 2016 - 09:12 PM

Hello Ronnyfrew22 and :welcome: to Bleeping Computer

 

The screen is frozen and is showing INSTALLING ADOBE PHOTOSHOP ELEMENTS 45%.... I thought about switching the laptop off and on again but instinct told me this would be a big mistake, if I did this would the fresh install restart and proceed normally? Hoping you guys on here can help out.
Regards
Ronny

I am confused here. Are you trying to install Windows 10 or Adobe Photoshop Elements?

 

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#3 Ronnyfrew22

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Posted 08 July 2016 - 12:22 AM

Sorry for the confusion CKing, what I am trying to do is put Windows 7 back to its original factory state. I am doing this to rid my laptop of old software and files I don't want or need anymore. And after I have done this I can then Install Windows 10 onto a laptop free of junk.

So I pressed f10 on startup to enter into the restore factory settings mode and started the process After about 10 minutes the screen just froze showing the message about installing Adobe Photoshop Drivers. I don't want Photoshop it is not installed on my laptop as far as I know.

So now my laptop has been in this frozen state for 3 days. I want to switch it off and on again and continue with the factory reset but the process was interrupted so will Windows 7 be disabled leaving me without an operating system. Sorry if this sounds confused but in a nutshell, should I now just switch the laptop off and on again
Regards, Ron

#4 FreeBooter

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Posted 08 July 2016 - 03:23 AM

The Photoshop is install as part of the factory restore process its included with factory restore image created by the manufacturer of the laptop you cannot stop this installation process. You have no choice but to turn off your laptop and hope installation process continues where it get frozen if this wont happen try factory restore your laptop again.


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#5 old rocker

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Posted 08 July 2016 - 08:15 AM

Ronnyfrew22

 

Just a suggestion, possibly overlooked...

 

Disconnect any external devices not necessary to the normal operation of your system. (eg. printers, scanners, external hard drives etc.) before attempting to restore your system to factory state.

 

 

Best of luck and please keep BC posted!

 

Old Rocker



#6 CKing123

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Posted 08 July 2016 - 09:42 AM

Sorry for the confusion CKing, what I am trying to do is put Windows 7 back to its original factory state. I am doing this to rid my laptop of old software and files I don't want or need anymore. And after I have done this I can then Install Windows 10 onto a laptop free of junk.

So I pressed f10 on startup to enter into the restore factory settings mode and started the process After about 10 minutes the screen just froze showing the message about installing Adobe Photoshop Drivers. I don't want Photoshop it is not installed on my laptop as far as I know.

So now my laptop has been in this frozen state for 3 days. I want to switch it off and on again and continue with the factory reset but the process was interrupted so will Windows 7 be disabled leaving me without an operating system. Sorry if this sounds confused but in a nutshell, should I now just switch the laptop off and on again
Regards, Ron

To me, that seems like bloatware (basically manufacturers install programs that are not needed). Just force-shut down the laptop, follow @old rocker's excellent suggestion and try to do a clean/factory install again. If you want to upgrade to Windows 10 in a clean slate, you can create an install USB/DVD and do a clean install.

 

-CKing


Edited by CKing123, 08 July 2016 - 09:42 AM.

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#7 Ronnyfrew22

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Posted 08 July 2016 - 12:21 PM

Hi and thanks to all contributors and to conclude this thread. I turned laptop off then restarted it to see what would happen. It tried to boot up into a fresh installed Windows 7 and failed to find it and shut down again. But then I remembered I made a set of recovery disks when the laptop was new. I found them at the back of a drawer and I was able to restore Windows 7 with them. If I did not have those disks I would have been up the creek lol
Regards, Ron

#8 CKing123

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Posted 08 July 2016 - 01:04 PM

Nice! Its where recovery disks, system snapshots, and backups come in handy

 

-CKing


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