Hi, I've just renewed Mcafee on my parent's computer with an activation key bought from a store. The key worked, the software downloaded and during the installation process an update was done to check previous versions of Mcafee.
But when we rebooted after the installation, Mcafee won't start at all when we click on it, and it's interrupted some other programs too. When I downloaded the MCPR tool, nothing happens when I click on it.
I realise that this may have something to do with windows update as the latest updates were not installed (my folks have trouble understanding them and panic every time they show up), so I try to load windows update through the control centre and nothing appears in the window. I try to load a microsoft fix it tool which downloads, but again this doesn't open.
It's also affecting programs like Windows Live Mail which doesn't open. And although we can connect to the internet, the Network and Sharing Center isn't showing the wifi signal but is constantly a blue rotating circle. I have tried to open Windows Defender through task manager but again it's just a blue circle?
Do you have any ideas on how I can get the troubleshooters I download to start running?