Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Stuck after Mcafee Update (Windows 7)


  • Please log in to reply
4 replies to this topic

#1 paulinaspotofbother

paulinaspotofbother

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 PM

Posted 06 July 2016 - 05:10 AM

Hi, I've just renewed Mcafee on my parent's computer with an activation key bought from a store. The key worked, the software downloaded and during the installation process an update was done to check previous versions of Mcafee.

 

But when we rebooted after the installation, Mcafee won't start at all when we click on it, and it's interrupted some other programs too. When I downloaded the MCPR tool, nothing happens when I click on it. 

 

I realise that this may have something to do with windows update as the latest updates were not installed (my folks have trouble understanding them and panic every time they show up), so I try to load windows update through the control centre and nothing appears in the window. I try to load a microsoft fix it tool which downloads, but again this doesn't open.

 

It's also affecting programs like Windows Live Mail which doesn't open. And although we can connect to the internet, the Network and Sharing Center isn't showing the wifi signal but is constantly a blue rotating circle. I have tried to open Windows Defender through task manager but again it's just a blue circle?

 

Do you have any ideas on how I can get the troubleshooters I download to start running? 

 

Thanks,

 

Paul



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,588 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:34 AM

Posted 06 July 2016 - 06:00 AM

If you are not able to download anything, then the issue is more likely related to Windows and not McAfee, especially since this started after a Windows Update. Have you tried running the built in troubleshooter?

You can also download Microsoft Fixit tools from another computer, save to a usb stick, transfer to the computer with issues and then run them.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 paulinaspotofbother

paulinaspotofbother
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 PM

Posted 07 July 2016 - 04:55 AM

Hi, the troubleshooters aren't working. I either just get the blue loading circle when I try to load them through the control panel, or if I try them from the task bar I get an error stating that a problem is preventing the troubleshooter from starting.

 

Package ID: Unknown

Path: C:\windows/diagnostic/system/device

Error Code: 0x80070426

Source: Engine 

User: Richards/Kate

Context: Restricted

 

And this account is an administrator account too!

 

 



#4 paulinaspotofbother

paulinaspotofbother
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:34 PM

Posted 07 July 2016 - 07:53 AM

I restarted in safe mode and managed to remove mcafee. All other functions running when I booted back into normal operations. Just got to work my way through windows update now....

#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,588 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:34 AM

Posted 07 July 2016 - 08:02 AM

Error Code: 0x80070426 can be related to Windows (activation in most cases) but I have seen it also reported as being related to a malware infection.

You may want to start a new topic in the Am I infected? What do I do? forum and get a checkup.

OR follow the instructions in the Malware Removal and Log Section Preparation Guide. When you have done that, start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to follow the above instructions and post a FRST log, please reply back in this thread with a link to the new topic so we can closed this one. If not, at least you know doing that is an option available to you.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users