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My desktop's OS won't boot after automatic repair attempts


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#1 kurosawaftw7

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Posted 05 July 2016 - 10:41 PM

Hello. Before you read further, please keep in mind that I am in no way an expert on Windows or diagnosing issues, I am just a guy who uses windows for daily activities and is in desperate need of help.

 

The trouble started when I was playing Dirty Bomb on Steam, and I got a bluescreen, the first since I upgraded to Windows 10 from Windows 7 on my iBuypower PC, and the bug check code was APC_INDEX_MISMATCH. I did some research somewhere (I forget) and a possible listed idea was to use Windows automatic repair. I started to do that, and now I am stuck in the Widows Automatic Repair "loop." I cannot boot Windows 10 on my PC and I can only log in with safe mode via the Windows Recovery Environment. I have tried the following attempts to remedy my problems:

 

Via command prompt in Safe Mode and via WRE:

Bootrec

Sfc /scannow

bootsect

chkdsk /f /r /v (various combinations of these parameters)

/nt60

SYS

ALL

 

Installed Windows PE with a usb drive, and tried all of the previous attempts, and none worked.

 

I Have Not Tried:

Repair/Recovery of PC

Reset PC

The following error codes have been displayed by my computer:

0xc0000001 (appears on WRE when I try to boot)

0x490 (appears in srtTrail.txt)

0x32 (appears in srtTrail.txt)

 

This also appeared in notes in srtTrail.txt:

Root cause found: unspecified changes to system configuration might have caused the problem.

 

All of these attempts were based on information I have gotten from countless forums and help websites that I have been scouring the past two days.

 

So, with all this in mind, I seem to only have the options of resetting my pc or repairing/recovery, which I would really rather not do if it can be helped, since I would have to reinstall so many programs from online sources such as Steam, and since my internet connection is kind of slow, this is something I will only do if there are no other options, as it would literally take days and days to reinstall all of these programs, and not all of them are games.

 

So what should I do? If anyone has any questions let me know, and thanks in advance.



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#2 usasma

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Posted 06 July 2016 - 08:52 AM

First, use SafeMode to enable a "clean boot":  https://support.microsoft.com/en-us/kb/929135

If the system boots successfully with the clean boot, then start enabling things (a few at a time) and rebooting to see where the problem lies.

Once you find it, uninstall it from the clean boot (uninstallers don't work in Safe Mode usually).

 

Beyond that, here's some repair/recovery/restore options (in this order):

- System Restore to a point before this started happening.

- DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


- RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

- Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


- RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

- Wipe and reinstall from the Recovery Partition (if so equipped)

- Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

Edited by usasma, 06 July 2016 - 09:07 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 kurosawaftw7

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Posted 06 July 2016 - 03:56 PM

Thank you so much for your quick and detailed reply. I will try the clean boot again, although I have no internet access even in safe mode with networking. Previously I did clean boot and disabled everything that wasn't Windows related, but the problem persisted, so I guess that means it is something Windows related?

 

Edit: I tried the disable all feature since I only disabled non microsoft stuff last time, but this time I tried disable all and It wouldn't disable all of them, just most of them. Any advice?

 

Edit: I disabled everything in the msconfig app, but nothing has improved. I also tried DISM yesterday, but nothing was improved. Is my only option a repair or reset?

 

Edit: I am running the DISM commands you mentioned and they found error 87 and that the cleanup option was unknown.


Edited by kurosawaftw7, 06 July 2016 - 04:39 PM.


#4 CKing123

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Posted 06 July 2016 - 05:59 PM

Hi kurosawaftw7

 

Edit: I am running the DISM commands you mentioned and they found error 87 and that the cleanup option was unknown.

That command only works when on Windows, not in WinPE, or WRE

======================

I have an idea to disable Windows Automatic Repair, however doing it wrong is extremely dangerous, so I am going to collect some information first

 

1. First of all in WinPE, run this command

bcdedit >C:\info.txt

2. Then type notepad to open it

3. Go to your C drive and copy info.txt into a flash drive

4. Copy and paste the results in your next reply

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#5 kurosawaftw7

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Posted 06 July 2016 - 07:21 PM

It occurs to me that I might not be booting winpe correctly. How do I do that in clear, simple steps?



#6 CKing123

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Posted 06 July 2016 - 07:24 PM

Whoops! Sorry, I meant WinRE

 

Hi kurosawaftw7

 

Edit: I am running the DISM commands you mentioned and they found error 87 and that the cleanup option was unknown.

That command only works when on Windows, not in WinPE, or WRE

======================

I have an idea to disable Windows Automatic Repair, however doing it wrong is extremely dangerous, so I am going to collect some information first

 

1. First of all in WinPE, run this command

bcdedit >C:\info.txt

2. Then type notepad to open it

3. Go to your C drive and copy info.txt into a flash drive

4. Copy and paste the results in your next reply

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

Github | Keybase


#7 kurosawaftw7

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Posted 06 July 2016 - 07:59 PM

Here is the info from the info.txt file.

 

Windows Boot Manager
--------------------
identifier              {bootmgr}
device                  partition=C:
description             Windows Boot Manager
locale                  en-US
inherit                 {globalsettings}
default                 {default}
resumeobject            {af6229dd-d819-11e5-b551-d0a5403254a1}
displayorder            {default}
toolsdisplayorder       {memdiag}
timeout                 30

Windows Boot Loader
-------------------
identifier              {default}
device                  partition=E:
path                    \WINDOWS\system32\winload.exe
description             Windows 10
locale                  en-US
inherit                 {bootloadersettings}
recoverysequence        {current}
recoveryenabled         No
allowedinmemorysettings 0x15000075
osdevice                partition=E:
systemroot              \WINDOWS
resumeobject            {af6229dd-d819-11e5-b551-d0a5403254a1}
nx                      OptIn
bootmenupolicy          Standard
 

Des this help?



#8 CKing123

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Posted 06 July 2016 - 08:03 PM

Thanks!
 
Now run these two commands in Windows Recovery Environment:

bcdedit /export C:\bcdbackup
bcdedit /set {af6229dd-d819-11e5-b551-d0a5403254a1} recoveryenabled No

After that, restart your computer and see if you can boot your computer

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

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#9 kurosawaftw7

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Posted 06 July 2016 - 08:18 PM

I typed in the two commands exactly as you typed them and followed you instructions, but nothing has changed. I'm still not able to boot and it goes to WinRE. SO is my only option to reset or repair the installation on my computer?



#10 CKing123

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Posted 06 July 2016 - 08:27 PM

Don't give up on this yet

 

Run this command in WinRE:

bootrec /RebuildBcd

And restart your computer

 

Does it boot now?

 

-CKing


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#11 kurosawaftw7

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Posted 06 July 2016 - 08:31 PM

I tried that, but it said that it found 0 installations of Windows. I just restarted, and the same thing happened.



#12 CKing123

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Posted 06 July 2016 - 08:48 PM

I tried that, but it said that it found 0 installations of Windows. I just restarted, and the same thing happened.

0 installations- That explains things. We need to rebuild the bcd using Windows 10 install disk or usb

 

Do you have Windows 10 install disk? If not, we can create one using the MediaCreationTool:

=================================

Go to this page and scroll down to Need to create a USB, DVD or ISO?

Click Download this tool

Run the media creation tool.

Select Create installation media for another PC.

Select the language, choose Windows 10 Home or Pro depending on your edition and 64-bit architecture for Windows 10.

Follow the steps to create the installation media, then select Finish when it’s done.

===============================

Boot from the bootable Windows 10 installer, and open Command Prompt again

 

Then, run this command again:

bootrec /RebuildBcd

Did it find your Windows installation?

 

-CKing


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#13 kurosawaftw7

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Posted 07 July 2016 - 12:05 PM

I tried it, and it says 0 installations.



#14 CKing123

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Posted 07 July 2016 - 12:17 PM

Alright, in Windows Recovery Environment or Windows 10 install disk, run these two commands

bootrec /fixboot
bootrec /scanOS

When you run the last command, if it finds an installation, then type yes

 

-CKing


Edited by CKing123, 07 July 2016 - 12:18 PM.

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#15 kurosawaftw7

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Posted 07 July 2016 - 12:20 PM

It found 0 installations. Should I type yes anyway, or what should I do next?






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