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Plagued by BSOD


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#1 mcatt43

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Posted 05 July 2016 - 06:04 PM

I have a computer that keeps giving me the BSOD randomly. Any help that could be provided would be greatly appreciated. I have attached the requested files below.

 

Thanks in advance for any help!

 

Mark

 

 

Attached Files



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#2 usasma

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Posted 06 July 2016 - 08:39 AM

Your UEFI/BIOS (version 6508) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled.  Did you deliberately disable it?  If so, why did you disable it?

 

AMD High Definition Audio Device    HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&AF852E9&0&0001    This device is disabled.

Please re-enable it, then update it to the latest available W10 compatible version.  Then, if so desired, feel free to disable it again AFTER it's been updated.

 

Out of 7 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).
 

I suspect that this is a hardware error.

Please start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jul  4 13:48:20.056 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070416-34703-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:3 days 19:06:36.759
Probably caused by :ntkrnlmp.exe ( nt!CmpGetNameControlBlock+f7 )
BugCheck 3B, {c0000005, fffff8014a9fc9e7, ffffd0003fdc5730, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8014a9fc9e7, Address of the instruction which caused the bugcheck
Arg3: ffffd0003fdc5730, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MicrosoftEdgeC
FAILURE_BUCKET_ID: 0x3B_nt!CmpGetNameControlBlock
  BIOS Version                  6508
  BIOS Release Date             07/11/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             F2A85-M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 30 18:40:55.750 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063016-17015-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:7 days 16:30:04.665
*** ERROR: Module load completed but symbols could not be loaded for WdFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :WdFilter.sys ( WdFilter+33d92 )
BugCheck 1000007E, {ffffffffc0000005, fffff80343cba5ce, ffffd000dd16e348, ffffd000dd16db60}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80343cba5ce, The address that the exception occurred at
Arg3: ffffd000dd16e348, Exception Record Address
Arg4: ffffd000dd16db60, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_WdFilter!Unknown_Function
  BIOS Version                  6508
  BIOS Release Date             07/11/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             F2A85-M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 02:08:24.588 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-15671-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:3 days 13:24:10.418
Probably caused by :ntkrnlmp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+ec )
BugCheck 12B, {ffffffffc00002c4, 5c3, 1d582ee8c80, ffffd00200316000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 00000000000005c3, physical page number
Arg3: 000001d582ee8c80, zero
Arg4: ffffd00200316000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
  BIOS Version                  6508
  BIOS Release Date             07/11/2014
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             F2A85-M
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul  4 13:48:20.056 2016 (UTC - 4:00)**************************
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
atikmpag.sys                Wed Nov  4 16:16:43 2015 (563A75BB)
atikmdag.sys                Wed Nov  4 16:39:32 2015 (563A7B14)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon May 30 16:09:42.379 2016 (UTC - 4:00)**************************
RTKVHD64.sys                Tue May  5 07:18:22 2015 (5548A6FE)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)


http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 mcatt43

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Posted 13 July 2016 - 03:06 PM

OK, I have done the following:

-Confirmed on the ASUS website that the BIOS 6508 from 2014 is the latest version

-Uninstalled video stuff and reinstalled the driver only.

-Ran the memtest 5.01 for 3 passes 5.5 hours no errors, also HDD Diagnosis full scan no errors, no smart errors.

 

I am having trouble with windows updates installing. starting from last months cumulative update and last nights, they are failing to install. Update error 0x80073712.

-Trying to repair with DISM gives me error 14098 The component store has been corrupted.

Not sure if this has been what has been giving me the trouble or not but it is the only thing that you had mentioned that wasn't working properly.



#4 usasma

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Posted 14 July 2016 - 05:13 AM

Running late for work.  Try this:

 

There's not many experts at fixing Windows Updates.
I am not one of them.
But the few experts that there are a sorely overworked - so getting a reply will be difficult.
I'll continue to attempt to help here, but please bear with me.


First, please try the Windows Update troubleshooter/fixes listed here:
Windows Update Troubleshooter:  https://support.microsoft.com/en-us/gp/windows-update-issues/en-us
Windows Update Troubleshooter KB article:  https://support.microsoft.com/en-us/kb/2714434
Reset Windows Update Components KB article:  https://support.microsoft.com/en-us/kb/971058

Then, if that doesn't fix the Windows Update problem, please do the following 2 things. (copied from here:  http://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html ):

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.

Export CBS folder
NOTE:  This is not for me (I can't read them).  This is in case you decide to post in the OS forums asking for help from the experts. 

        -  On Windows 8/10, press the Windows key, type This PC, and press Enter.
        -  On Windows Vista/7, click the Start button then click Computer.
        -  Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
        -  Find and double click on the Logs folder.
        -  Right-click on the CBS folder, and select Copy.
        -  Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
        -  Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
        -  A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.


As for the first item (SFCFix), just copy and paste into your post as indicated.
For the second item (CBS log), if you'd like it analyzed, start a post in the OS forums, then zip it up and upload it with your next post there (it's not needed in this topic as I can't read it).
If it's too big to upload (or you get an error), just upload it to a free file hosting service (such as OneDrive or DropBox).  Ensure that it's shared and then post a link to it here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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