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Computer randomly freezes and stops responding when connected to internet


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#1 down152

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Posted 05 July 2016 - 05:12 PM

My new laptop has recently started freezing for no reason. It only freezes and stops responding when I'm connected to the Internet but when I turn off the wifi it won't freeze. I've been looking for why this is and haven't found any answers yet. I've used an antivirus and it has said it hasn't found anything. Any help is appreciated.



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#2 usasma

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Posted 06 July 2016 - 08:30 AM

How new is the laptop?  Is it new for you, or is it newly purchased?

What antivirus did you scan with?  Have you tried ADWCleaner and MalwareBytes AntiMalware?


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