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Blue screen issue, windows 7 home premium, service pack 1, 64 bit.


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#1 Boopboop

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Posted 05 July 2016 - 10:41 AM

Hi, I'm just posting to see if anyone can help, as another forum didn't reply to my post.

I suffered a blue screen on my windows 7 machine after trying to adjust the screen resoluton back to fit the pc monitor, after successfully using a tv as a monitor via hdmi cable. After the blue screen occured, the pc shut itself down, and tried to restart, but stayed in restart mode (black screen). I eventually tried to restore to earlier point, but this was unsuccessful, however windows loaded (with problems such as crashing, BEX64 error, and Iexplorer file probs).

My problem is that I never captured the error code related to the blue screen, and I also do not have any 'dumps' from 2016 (although there are dumps from other years) which could help find the cause of the bluescreen. So I am just wondering if anyone can help due to me not having any info? If not, will a factory restore be the best option?

Thanks in advance,
Boop

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#2 usasma

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Posted 06 July 2016 - 08:00 AM

There aren't many BSOD experts out there, so it often takes time for us to catch up.

In my case, I start to panic when I get 2 days behind.

 

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Boopboop

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Posted 06 July 2016 - 10:00 PM

Hi, and thank you so much for replying to my post! It means a lot.

 

I actually suffered another blue screen as I was just about to get started. I will try an attach photos I got of the error (and dump) when I am able to as they are on another device.

 

I couldn't use omgdebugging.com, so I've had to go through the posting instructions. I have attached the two zipped up files, I just hope I got everything right.

 

My system details:

 

OS version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit

Brought from shop with Windows 7 already installed

Age is about 7years old, no reinstallation
Processor: AMD Athlon™ II X4 620 Processor, AMD 64 Family 16 Model 5 Stepping 2.
Processor count: 4
RAM: 4095Mb
Graphics card: NVIDIA GeForce G210, 512Mb.
Hard Drives: C:Total-462719Mb, Free-363806 Mb; D:Total-14117 Mb Free-2486 Mb.
Motherboard: PEGATRON Corporation Violet 6

model no. s5229uk, HP Desktop

 

I have also attached the event viewer details now. I hope you don't mind, but I have also attached a notepad document detailing all the temperatures, as I am not sure if they are within good ranges.

 

 

Attached Files


Edited by Boopboop, 07 July 2016 - 05:53 AM.


#4 Boopboop

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Posted 07 July 2016 - 05:31 PM

Hi again,
 
As promised, here is a file (not sure if it is readable) of the mini dump of the blue screen that occurred last night as I was about to get started. I hope it is ok, as I had to change permissions to get access to it, although I'm not sure if that was the right thing to do.
 
Also, do you want me to run- Driver Verifier - Windows 10, 8.1, 8, 7 & Vista , HDD Diagnostics  , RAM as listed in the posting page, and if so, do I need to upload any files from them, or look out for anything in particular as they are running?
 
Thanks again,
Boop

Attached Files


Edited by Boopboop, 07 July 2016 - 05:42 PM.


#5 usasma

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Posted 08 July 2016 - 01:36 PM

The screenshots point to a STOP 0x116 error (so Driver Verifier isn't necessary at this point).

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

The uploaded file "070716-28516-01 - Shortcut.zip" is a shortcut to the file on your computer - and is not the actual file.

Please:

- right click on the 070716-28516-01.dmp file

- select "Send to"

- select "Compressed (zipped) folder"

A folder named 070716-28516-01.zip will be created in the same place as the 070716-28516-01.dmp file

If it doesn't work, then copy the 070716-28516-01.dmp file to your Desktop and zip it up there.

 

I have not looked at the Admin file as it's not needed for this sort of problem.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a USB Wireless 802.11 b/g Adaptor:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


This device is disabled in Device Manager:

 

Microsoft Virtual WiFi Miniport Adapter    {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\6&34334E8C&0&01    This device is disabled.

Did you deliberately disable this device?  If so, why did you disable it?

Please enable it, reboot the system, then run Windows Update to ensure that if any updates are available, that they have been installed.

 

You have both Norton and AVG installed.  Please uninstall Norton and see if that helps things.

Be advised that you should only run 1 antivirus and 1 firewall at a time - more than that can cause conflicts, let malware in, and can even cause BSOD's.

 

The suggestion remains to:

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jul  6 19:01:02.337 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070716-28516-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:12:10.555
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+adb4d4 )
BugCheck 116, {fffffa80084af4e0, fffff8800fd654d4, ffffffffc000009a, 4}
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments:
Arg1: fffffa80084af4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fd654d4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
  BIOS Version                  5.09   
  BIOS Release Date             09/18/2009
  Manufacturer                  HP-Pavilion
  Baseboard Manufacturer        PEGATRON CORPORATION
  Product Name                  VG238AA-ABU s5229uk
  Baseboard Product             VIOLET6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jul  6 19:01:02.337 2016 (UTC - 4:00)**************************
000.fcl                         Fri Sep 26 09:11:22 2008 (48DCDF7A)
nvhda64v.sys                    Mon May 11 14:49:08 2009 (4A087324)
netr7364.sys                    Wed May 20 04:53:31 2009 (4A13C50B)
nvstor64.sys                    Mon Jun 22 18:23:37 2009 (4A400469)
SymIMv.sys                      Mon Jun 22 19:11:56 2009 (4A400FBC)
SRTSPX64.SYS                    Mon Jun 22 22:47:54 2009 (4A40425A)
SYMEFA64.SYS                    Tue Jun 23 17:52:39 2009 (4A414EA7)
SYMEVENT64x86.SYS               Wed Jun 24 16:19:12 2009 (4A428A40)
RTKVHD64.sys                    Fri Jun 26 04:51:55 2009 (4A448C2B)
nvBridge.kmd                    Fri Jun 26 17:22:03 2009 (4A453BFB)
nvsmu.sys                       Mon Jun 29 03:36:37 2009 (4A486F05)
AVer888RCIR_64.sys              Tue Jun 30 22:26:40 2009 (4A4AC960)
AVer888RC_64.sys                Tue Jun 30 22:27:28 2009 (4A4AC990)
BHDrvx64.sys                    Wed Jul 29 21:07:44 2009 (4A70F260)
nvmf6264.sys                    Thu Jul 30 19:48:18 2009 (4A723142)
eeCtrl64.sys                    Mon Aug 17 19:05:31 2009 (4A89E23B)
IDSvia64.sys                    Tue Oct 27 17:32:54 2009 (4AE76706)
amdxata.sys                     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SYMTDI.SYS                      Mon Jun 20 21:03:30 2011 (4DFFEDE2)
ccHPx64.sys                     Wed Jul 20 00:11:24 2011 (4E26556C)
GEARAspiWDM.sys                 Thu May  3 15:56:17 2012 (4FA2E2E1)
nvlddmkm.sys                    Sat Aug 18 04:10:29 2012 (502F4DF5)
avgtpx64.sys                    Tue May 28 10:57:10 2013 (51A4C5C6)
avgdiska.sys                    Wed Mar 11 06:16:03 2015 (550015E3)
avgrkx64.sys                    Fri Mar 20 06:18:15 2015 (550BF3E7)
avgloga.sys                     Thu May  7 07:50:17 2015 (554B5179)
avgtdia.sys                     Tue Aug  4 05:32:32 2015 (55C086B0)
avgidsdrivera.sys               Wed Dec 16 11:45:55 2015 (56719543)
avgldx64.sys                    Wed Dec 16 11:49:58 2015 (56719636)
avgidsha.sys                    Wed Jan 13 07:08:02 2016 (56963E22)
avgmfx64.sys                    Fri Jan 22 06:53:41 2016 (56A21845)
RapportCerberus64_1609041.sys   Fri May 27 06:05:01 2016 (57481BCD)
RapportHades64.sys              Mon May 30 10:03:00 2016 (574C4814)
RapportEI64.sys                 Mon May 30 10:03:02 2016 (574C4816)
RapportPG64.sys                 Mon May 30 10:03:02 2016 (574C4816)


http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=netr7364.sys
http://www.carrona.org/drivers/driver.php?id=nvstor64.sys
http://www.carrona.org/drivers/driver.php?id=SymIMv.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=nvsmu.sys
http://www.carrona.org/drivers/driver.php?id=AVer888RCIR_64.sys
http://www.carrona.org/drivers/driver.php?id=AVer888RC_64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SYMTDI.SYS
http://www.carrona.org/drivers/driver.php?id=ccHPx64.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
RapportCerberus64_1609041.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RapportHades64.sys
http://www.carrona.org/drivers/driver.php?id=RapportEI64.sys
http://www.carrona.org/drivers/driver.php?id=RapportPG64.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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