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BSOD after running games/watching high fps video

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#1 xygon4


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  • Local time:05:03 AM

Posted 05 July 2016 - 10:26 AM


OS - Windows 10 x-64


Original OS- Windows 8, Windows 10 was automatically downloaded and upgraded


Age: Approx. 2 years


CPU- Intel® Core™ i7-3635QM @ 2.40GHz




Video Cards- Intel 4k integrated and Radeon AMD HD 8600/8700M


System Manufacturer- Samsung 


Model Number- NP780Z5E-S01UB




I've brought my laptop into Best Buy Geek Squad twice at different locations, both assuring me the BSOD issue was fixed. I've also brought it to a local computer guru. I'm fairly confident there's a buggy driver on my laptop messing with Kernel or something. My RAM has passed multiple professional memory tests and Driver Verifier hasn't detected anything. My laptop performance is still amazing, it's a pretty nice pc. I can use it for hours doing normal school related things or casual browsing, but as soon as I play games such as CSGO (I play on low res) or watch high FPS/quality video it crashes within a few minutes at some times and an hour at others. I put it through Prime95 test and successfully caused a crash after 7 minutes or so. Of course the pro's have updated my software and done acute malware checks (as well as myself). Any help locating the *possible* driver would be great and appreciated. My PC isn't overheating either and the inside has been professionally cleaned lately. I've tried uninstalling my radeon drivers and playing on my intel, but it still crashed. When I played the games in safe mode, there was no crash. I plan on bringing it in one more time, but until then I thought I'd give this site a try!


Also, my resource monitor has been "collecting data for 60 seconds" for about 20 minutes, and I've tried restarting it. 




Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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  • Location:Southeastern CT, USA
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Posted 06 July 2016 - 07:58 AM

Your UEFI/BIOS (version P07ABU.147.140421.SH) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Be careful with updating drivers on this system.  I have one and I updated my AMD video card with AMD drivers and wasn't able to get it to work until I wiped it and started over (Samsung uses an Intel signed AMD driver - arrrghhh!!!).


Out of 10 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html


Your Samsung Remote PC (Rsupport) Agent Driver dates from 2009,  Please uninstall the program for this driver.

Beyond that, I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html



The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Mon Jul  4 22:11:35.896 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070416-25578-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:32:44.689
*** WARNING: Unable to verify timestamp for win32kfull.sys
*** ERROR: Module load completed but symbols could not be loaded for win32kfull.sys
Probably caused by :win32kfull.sys ( win32kfull+14c7e0 )
BugCheck 1A, {5003, fffff58010804000, 1e38, 57ab0003c60}
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff58010804000
Arg3: 0000000000001e38
Arg4: 0000057ab0003c60
BUGCHECK_STR:  0x1a_5003
FAILURE_BUCKET_ID: 0x1a_5003_win32kfull!Unknown_Function
CPUID:        "Intel® Core™ i7-3635QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  P07ABU.147.140421.SH
  BIOS Release Date             04/21/2014
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  770Z5E/780Z5E
  Baseboard Product             NP780Z5E-S01UB
**************************Sat Jul  2 21:38:23.643 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070216-27250-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 5:19:07.403
Probably caused by :Pool_Corruption ( nt!ExDeferredFreePool+f3c )
BugCheck 139, {3, ffffd000221f76c0, ffffd000221f7618, 0}
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000221f76c0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000221f7618, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: 0x139_3_nt!ExDeferredFreePool
CPUID:        "Intel® Core™ i7-3635QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  P07ABU.147.140421.SH
  BIOS Release Date             04/21/2014
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  770Z5E/780Z5E
  Baseboard Product             NP780Z5E-S01UB
**************************Wed Jun 29 16:40:28.845 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070116-25578-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:2 days 4:13:24.638
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :ntkrnlmp.exe ( nt!XpressBuildHuffmanEncodings+296 )
BugCheck A, {e4, ff, 6c, fffff803d2e093ea}
Arg1: 00000000000000e4, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 000000000000006c, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803d2e093ea, address which referenced memory
FAILURE_BUCKET_ID: AV_nt!XpressBuildHuffmanEncodings
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Jul  4 22:11:35.896 2016 (UTC - 4:00)**************************
vrvd5.sys                   Mon Sep  7 14:41:24 2009 (4AA553D4)
PxHlpa64.sys                Tue Apr 24 13:26:29 2012 (4F96E245)
RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
cbfs3.sys                   Mon Aug  6 05:36:35 2012 (501F9023)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
AMPPAL.sys                  Thu Sep 13 07:30:17 2012 (5051C3C9)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
RtsUVStor.sys               Fri Nov 23 03:18:34 2012 (50AF315A)
iBtFltCoex.sys              Thu Apr 18 10:17:24 2013 (51700074)
btmhsf.sys                  Thu Sep  5 08:12:49 2013 (52287541)
amdkmpfd.sys                Fri Dec 13 00:33:43 2013 (52AA9C37)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
NETwew01.sys                Tue Jan  6 11:19:19 2015 (54AC0B07)
RTKVHD64.sys                Tue Jun 23 07:26:04 2015 (5589424C)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
ETDSMBus.sys                Tue Jul 14 03:12:03 2015 (55A4B643)
WRkrn.sys                   Wed Jul 22 11:20:08 2015 (55AFB4A8)
ETD.sys                     Wed Sep  2 22:00:54 2015 (55E7A9D6)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
atikmpag.sys                Sun Nov 29 22:35:05 2015 (565BC3E9)
atikmdag.sys                Sun Nov 29 23:09:55 2015 (565BCC13)
igdkmd64.sys                Mon Dec 21 14:46:50 2015 (5678572A)
wrUrlFlt.sys                Wed Jun  8 12:02:53 2016 (575841AD)
**************************Sat Jul  2 21:38:23.643 2016 (UTC - 4:00)**************************
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
RtsUVStor.sys               Mon Oct 15 05:20:45 2012 (507BD56D)
atikmpag.sys                Mon Jul  6 21:12:06 2015 (559B2766)
atikmdag.sys                Mon Jul  6 21:35:38 2015 (559B2CEA)
**************************Wed Jun 29 16:40:28.845 2016 (UTC - 4:00)**************************
hiber_storport.sys          Thu Oct 29 22:42:02 2015 (5632D8FA)
**************************Mon Jun 20 19:52:30.593 2016 (UTC - 4:00)**************************
aswRvrt.sys                 Mon Apr 25 07:38:50 2016 (571E01CA)
aswMonFlt.sys               Mon Apr 25 07:38:58 2016 (571E01D2)
aswHwid.sys                 Mon Apr 25 07:39:01 2016 (571E01D5)
aswRdr2.sys                 Mon Apr 25 07:39:27 2016 (571E01EF)
aswKbd.sys                  Mon Apr 25 07:39:28 2016 (571E01F0)
aswSnx.sys                  Mon Apr 25 07:39:31 2016 (571E01F3)
aswVmm.sys                  Mon Apr 25 07:58:42 2016 (571E0672)
aswSP.sys                   Mon Apr 25 07:59:07 2016 (571E068B)
aswStm.sys                  Mon Apr 25 08:06:19 2016 (571E083B)
**************************Thu Jun  9 00:40:29.303 2016 (UTC - 4:00)**************************
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)

wrUrlFlt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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