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Internet Explorer 11 will not complete installation


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#1 alphamarcaphi

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Posted 04 July 2016 - 10:49 PM

Hi all.

 

Need to update to IE 11 for Quick books. It will not finish installation.

 

I made sure I updated windows, all the pre-req's are installed for IE 11.

 

Restarted, updated windows some more...

 

Can't get the damn thing to install. Below is the IE11_main.log

 

Would greatly appreciate help!!

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#2 FreeBooter

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Posted 04 July 2016 - 11:20 PM

Run the System Update Readiness tool  and reboot your computer and try again.


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#3 alphamarcaphi

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Posted 07 July 2016 - 09:55 PM

Run the System Update Readiness tool  and reboot your computer and try again.

Hi, I ran this tool and restarted with the same results. Installation did not complete.

 

What else can I try?



#4 alphamarcaphi

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Posted 10 July 2016 - 02:34 PM

After digging some more, I download and ran the Windows Update troubleshooter. I found an error related to the windows update, the screenshots are attached.

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#5 FreeBooter

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Posted 10 July 2016 - 05:56 PM

Please follow the instructions at below link.


Windows 7 update error 0x80070057
https://social.technet.microsoft.com/Forums/windows/en-US/53a1f2ab-037b-438e-a690-00a0e745730d/windows-7-update-error-0x80070057?forum=w7itprogeneral

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#6 alphamarcaphi

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Posted 10 July 2016 - 06:25 PM

Tried the windows update troubleshooter tool with no luck. It brings on the error I posted above.. Tried going into regedit, but the HKLM directory does not exist.



#7 FreeBooter

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Posted 10 July 2016 - 06:30 PM

Please run batch script i have created as a administrator from below link let hope this batch script will resolve the issue.


Reset Windows Update Components


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#8 alphamarcaphi

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Posted 10 July 2016 - 06:33 PM

regedit is attached.

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#9 alphamarcaphi

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Posted 11 July 2016 - 10:42 AM

Ran the batch tool, restarted. I re-ran the windows update troubleshooter tool it looks like it cleared the error.

 

BUT... Tried to go update windows, it says it cannot update as the service has not started. Restart comp a few times, same issue.

 

Next step?



#10 alphamarcaphi

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Posted 12 July 2016 - 07:58 PM

bump



#11 FreeBooter

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Posted 12 July 2016 - 08:12 PM

Does it say which service not started is there a error message.

Execute batch script i have created from below link as a administrator to restore Windows services default startup settings.

 

 

 

Set Windows Services To Default Startup


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#12 trubendall

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Posted 14 July 2016 - 11:33 AM

 

Tried the windows update troubleshooter tool with no luck. It brings on the error I posted above.. Tried going into regedit, but the HKLM directory does not exist.

 

 

HKLM = HKEY_LOCAL_MACHINE



#13 FreeBooter

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Posted 14 July 2016 - 11:41 AM

 

 

Tried the windows update troubleshooter tool with no luck. It brings on the error I posted above.. Tried going into regedit, but the HKLM directory does not exist.

 

 

HKLM = HKEY_LOCAL_MACHINE

 

Good spot lets hope OP was looking for wrong key.


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