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Acer laptop keyboard and touchpad not working


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#1 heyoh

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Posted 04 July 2016 - 08:52 PM

Hello! 
A few weeks ago, I woke up to my laptop's keyboard and touchpad not working or responding. I did not install anything the day before. I did install a steam game about a week or so ago, but I don't think that is what caused this
Here is what I have done:

-uninstalled both the keyboard and touchpad in device manager

-checked to make sure both ribbons were connected in the internals of my laptop

-turned off the laptop and took the battery out and pressed the power button for 30-45 seconds

-Did a soft reset 

-Did a hard reset

-Performed the Hardware troubleshooter

-Checked for corrupted files

 

At this point, I have nothing installed on my computer, but Chrome and my USB mouse and laptop. 

Please help me. I am so frustrated.

Do you think it could be a virus or a broken hard drive? 



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#2 FreeBooter

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Posted 05 July 2016 - 07:51 AM

Boot your laptop with Live Linux CD like KNOPPIX is a bootable Live system on CD, DVD or USB flash drives. If the laptop's keyboard and touchpad not working even within Linux OS then you will know its a hardware issue.


2GvnEq2.gif


#3 heyoh

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Posted 11 July 2016 - 10:27 PM

Alright. So, I just booted up Linux. The touch pad worked and I rebooted windows and now it works! :D 
However the keyboard is still not working.... Any advice?



#4 ScathEnfys

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Posted 11 July 2016 - 10:52 PM

Did the keyboard work under Linux? If not, then it is possible the keyboard connector has come loose. You may need to re-connect it.
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#5 heyoh

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Posted 11 July 2016 - 11:03 PM

I opened up my laptop and the ribbon was not connected. I tried to put it back in the socket(?), but it won't stay in. There is no clamp to keep it down. It almost seems like the ribbon is not long enough.



#6 FreeBooter

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Posted 11 July 2016 - 11:10 PM

The laptop keyboard ribbon cable is never long enough there will be locking mechanism but they changes by model of the motherboard manufacturer can you post a close up screenshot of the keyboard connector for us to see.


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#7 ScathEnfys

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Posted 11 July 2016 - 11:25 PM

The ribbon cable will not be easy to reconnect - it is barely long enough to reach and may seem unable to reach at first. Please do post a picture of the connector on the motherboard.

Edited by ScathEnfys, 11 July 2016 - 11:25 PM.

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#8 heyoh

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Posted 11 July 2016 - 11:42 PM

Not quite sure how to upload pictures on this site, so here are the links:

http://imgur.com/a/mGHTI

http://imgur.com/C9LMI3k

 

Sorry they are crap quality.



#9 FreeBooter

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Posted 11 July 2016 - 11:58 PM

Please follow the instructions at youtube video.

 

 

https://youtu.be/iOE4T6nykQ4


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#10 heyoh

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Posted 12 July 2016 - 12:08 AM

Okay. I've put the ribbon back and turned on the laptop. Still not response from the keyboard in both windows and linux.



#11 ScathEnfys

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Posted 12 July 2016 - 10:33 AM

Are you 100% sure the ribbon got re-seated correctly? I usually have to make several attempts before the ribbon will connect correctly.
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#12 heyoh

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Posted 12 July 2016 - 11:29 AM

No, I'm not sure. How can I be?



#13 ScathEnfys

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Posted 12 July 2016 - 02:01 PM

Try booting the PC while you can still see the connector (I.E: don't reassemble completely before booting.
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#14 heyoh

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Posted 12 July 2016 - 09:51 PM

I booted it up w/linux and attempted to put the cable back in the correct place. It just does not seem to be working..



#15 FreeBooter

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Posted 12 July 2016 - 10:02 PM

I think you should take the laptop to PC repair shop let professional PC repair person take a look at your laptop issues.


2GvnEq2.gif





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