A few weeks ago, I woke up to my laptop's keyboard and touchpad not working or responding. I did not install anything the day before. I did install a steam game about a week or so ago, but I don't think that is what caused this
Here is what I have done:
-uninstalled both the keyboard and touchpad in device manager
-checked to make sure both ribbons were connected in the internals of my laptop
-turned off the laptop and took the battery out and pressed the power button for 30-45 seconds
-Did a soft reset
-Did a hard reset
-Performed the Hardware troubleshooter
-Checked for corrupted files
At this point, I have nothing installed on my computer, but Chrome and my USB mouse and laptop.
Please help me. I am so frustrated.
Do you think it could be a virus or a broken hard drive?