Ok, my dad is pretty sharp. Loves his window's 7, Excel and Word wiz. Gets on the internet and becomes a total newbie.
This time...calls me to say, " I paid a company $250.00 to "fix' my computer which started flashing the screen, and the speaker was making an alarm sound. I called the number which popped up on the screen, and a kind man helped me stop the flashing, and the alarm, he took over my computer and it all stopped"
He then gave the tech support his credit card and was charged $250.00 for a "annual service subscription".
Step 1 - I called the Credit card company and reported the fraud, had the charged dismissed, and the account closed, new card issued.
Step 2 - unplugged his desktop from the cable modem, and took the box home with with
Step 3 - contacted Bleeping computer
Step 4 - contriubuted to the BC defense fund!
Step 5....now what? Was he infected? did this company really "take over" his computer? I'm not getting great answers from "Dad", because he was so flustered by the whole experience, and pretty embarrassed about getting scammed.
Do these unscrupulous tech support scammers actually drop a virus on a computer, and if so have others had this experience?
He had AVG running on his machine but no alerts.
I'm running an compete scan, then a malware bytes . Can you suggest anything else?
Thanks in advance and thanks for saving me over the years.